International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

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Current events

South Africa

Date:

19 October 2017
Expected delay:
7-14 days
Country:
South Africa
Reason for service alert:

Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available.

United States of America

Date:

13 October 2017
Expected delay:
4-7 days
Country:
United States of America
Reason for service alert:

Due to wildfires in the state of California there are issues with postal services in the San Francisco and Bay Valley areas. Deliveries in these areas can experience some delays.

Brazil

Date:

13 October 2017
Expected delay:
7-14 days
Country:
Brazil
Reason for service alert:

The strike that caused the transportation issues to Brazil has ended on 9 October. We expect that the delivery times will recover in the upcoming weeks as backlogs in Brazil are being cleared.

Caribbean

Date:

13 October 2017
Expected delay:
Unknown
Country:
Caribbean
Reason for service alert:

Postal services on St. Martin, British Virgin Islands and Anguilla have resumed. We expect normal delivery times to resume in the upcoming weeks.

China

Date:

29 September 2017
Expected delay:
Unknown
Country:
China
Reason for service alert:

Due to national Golden Week celebrations from the 1st to 7th of October in China, minor delays can be expected for incoming and outgoing volumes for this region. We will keep you updated if any serious concerns arise.

Dominica

Date:

22 September 2017
Expected delay:
Unknown
Country:
Dominica
Reason for service alert:

Due to the results of Hurricane Maria, all postal services on the island have been suspended until further notice.

We will provide you with updates when more information is available.

United States of America and Caribbean Islands

Date:

20 September 2017
Expected delay:
Unknown
Country:
United States of America and Caribbean Islands
Reason for service alert:

“Hurricanes Harvey, Irma and Maria have caused significant damages in the Caribbean Islands and south western region of the United States of America. Mail delivery in these regions is expected to be significantly delayed due to flight cancellation and damaged infrastructure as a result of the storms. We will inform you when the situation will be back to normal.”

Mexico

Date:

20 September 2017
Expected delay:
Solved
Country:
Mexico
Reason for service alert:

Due to the earthquake that struck Mexico on Tuesday, 19 September 2017, inbound and outbound postal operations are suspended until further notice at Mexico City International Airport.

Local mail delivery in the affected regions south of Mexico City, mainly Chiapas and Oaxaca, will experience delays.

Further updates will be made when these become available.

United States of America

Date:

20 September 2017
Expected delay:
Unknown
Country:
United States of America
Reason for service alert:

The situation in the Miami International Service Centre is back to normal.

There might be some backlog that needs processing, which can cause delays.

Delivery in the south-eastern United States surrounding Miami remains impacted by the effects of the storm.

New Zealand

Date:

20 September 2017
Expected delay:
Solved
Country:
New Zealand
Reason for service alert:

Due to a damaged fuel pipeline at Auckland Airport, fuel supplies to all airlines are being rationed. This leads to the cancellation of some domestic flights and flights to Australia.

Additionally, some long distance flight services are making extra stopovers to refuel outside Auckland. Outbound international mail is flowing without restrictions, but with some additional stopovers on route.

It is estimated that it will take 10 to 14 days to repair the pipeline.

There may be some delays due to these events.

Australia

Date:

15 September 2017
Expected delay:
Unknown
Country:
Australia
Reason for service alert:

Due to extreme weather on Thursday 14 September 2017 mail processing at Sydney Airport is disrupted. Delays on dispatches from New South Wales are impacting the entire Outbound Network. Delays on all products are to be expected.

St. Martin & St. Barthélemy

Date:

15 September 2017
Expected delay:
Unknown
Country:
St. Martin & St. Barthélemy
Reason for service alert:

Due to hurricane Irma, it is currently not possible to deliver parcels and mail to the islands of St. Martin and St. Barthélemy. The destinations will remain closed until further notice, even when the airports will resume its operations. Should the situation change or if we have a suitable alternative, we will inform you accordingly.

South Korea

Date:

11 September 2017
Expected delay:
Unknown
Country:
South Korea
Reason for service alert:

Due to a 10-day period of national holidays, running from 30 September to 9 October 2017, there will an operational stoppage for 10 days resulting in the shut-down of the office of exchange, the domestic mail centre and delivery offices.

Delays can be expected in the processing of in- and outbound postal streams.

Canada

Date:

6 September 2017
Expected delay:
Unknown
Country:
Canada
Reason for service alert:

The Canadian Postal Exchange Office in Toronto is currently experiencing delays in its processing capacity and delivery. The delays are caused by a peak in their volumes. Canada Post and the customs authority are working on a solution. They informed us that EMS, air parcels and Express products will be prioritised over non-priority items. Canada Post will do its utmost to keep delays to a minimum.

Switzerland

Date:

6 September 2017
Expected delay:
Unknown
Country:
Switzerland
Reason for service alert:

On 23 August 2017 a landslide occurred in the Eastern part of Switzerland (Graubünden). Delivery and pick-up of postal items in the postcode areas 7602-7610 are affected, and as a result delays are to be expected.

United States

Date:

29 August 2017
Expected delay:
Unknown
Country:
United States
Reason for service alert:

On Saturday 26 August 2017 Hurricane Harvey hit South East Texas. Dangerous and destructive winds impacted the entire area. This severe weather has caused flight cancellations, road closures, affected transport, and processing in- and outbound delivery operations in Texas, Louisiana, Mississippi and surrounding areas. Given these severe circumstances, delays are to be expected.

Venezuela

Date:

15 August 2017
Expected delay:
Unknown
Country:
Venezuela
Reason for service alert:

We would like to inform you that it’s not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country. Currently, we are exploring alternative routes, but advise you not to send any items to Venezuela until further notice.

Should the situation change or if we have a suitable alternative, we will inform you accordingly.

Sudan

Date:

17 July 2017
Expected delay:
Solved
Country:
Sudan
Reason for service alert:

We would like to inform you that it’s currently not possible to send any mail and parcels to Sudan as the route has been closed off. Currently, we are exploring alternative routes, but advise you not to send any items to Sudan until further notice. Should there be any changes, or if we have a suitable alternative we will inform you.

New Zealand

Date:

12 July 2017
Expected delay:
Solved
Country:
New Zealand
Reason for service alert:

Severe winter conditions will have impact on the delivery of all mail and parcels on the South Island and Central/Lower parts of the North Island. Delays are to be expected. The situation is expected to return to normal at the end of this week. We will inform you when the situation changes.

Philippines

Date:

10 July 2017
Expected delay:
Solved
Country:
Philippines
Reason for service alert:

Due to an ongoing armed conflict in Marawi City, delays in the processing of mail and parcels to and from Marawi City can be expected. We will informed you when the situation improves.