International Service Alerts

Circumstances which can influence the transit time of your shipments

Below you find an overview of the current international service alerts.

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Current events

United Kingdom

Date:

18 January 2018
Expected delay:
1-3 days
Country:
United Kingdom
Reason for service alert:

Heavy snow storms in Scotland and Norther England have disrupted traffic. Deliveries might experience minor delays. We will inform you when the situation will be back to normal.

Greece

Date:

15 January 2018
Expected delay:
1-3 days
Country:
Greece
Reason for service alert:

A general strike in Greece will take place on Monday 15/01. Flight cancellation and road blockades can delay the delivery of goods. We will inform you when the situation will be back to normal.

New Zealand

Date:

15 January 2018
Expected delay:
Solved
Country:
New Zealand
Reason for service alert:

The office of exchange at Auckland Airport has been evacuated due to a bio security issue on 14/01. The office is expected to reopen on 16/01 after the building has been decontaminated. Deliveries to New Zealand can experience delays throughout the upcoming week. We will inform you when the situation will be back to normal.

Update 17/01: Normal operations have resumed on Tuesday 16/01.

United States of America

Date:

12 January 2018
Expected delay:
4-7 days
Country:
United States of America
Reason for service alert:

The region around Santa Barbara and Ventura, north of Los Angeles, has been hit by mudslides. Deliveries in the region can experience delays due to damaged infrastructure. We will inform you when the situation will be back to normal.

Australia

Date:

12 January 2018
Expected delay:
1-3 days
Country:
Australia
Reason for service alert:

Northern-Australia has seen severe weather due to cyclone Joyce, causing flooding of roads and other damages to infrastructure. Deliveries in the region around Broome might suffer delays because of this. We will inform you when the situation will be back to normal.

United States of America

Date:

4 January 2018
Expected delay:
1-3 days
Country:
United States of America
Reason for service alert:

Thirteen states on the east-coast of the United States suffer from heavy snowfall, low temperatures and strong winds due to severe winter weather. This can cause delays as a result of disruptions in local infrastructure and even flight cancellations.

Update 10-01: Due to the heavy winter weather, international airports at New York face major flight cancellations. We expect delays for deliveries to the American East Coast area to sustain for the upcoming week. It’s expected that as soon as flights are back to normal the backlogs that currently arise will be processed quickly. We will inform you when the situation will be back to normal.

Israel

Date:

4 January 2018
Expected delay:
Unknown
Country:
Israel
Reason for service alert:

Delays are to be expected between 10 and 14 January for postal items entering into Israel as a result of interrupted Israeli customs procedures. This is due to an implementation of a new IT system. We will inform you if the situation changes.

Saudi Arabia

Date:

4 January 2018
Country:
Saudi Arabia
Reason for service alert:

Effective 1 January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item entering the Kingdom of Saudi Arabia, to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia, regardless of their purpose.

It is therefore essential that each CN22/23 provide clear and precise details, including the name of the product and the total value under each item. This will help speed up Customs processing. Missing details may cause delays.

Philippines

Date:

18 December 2017
Expected delay:
1-3 days
Country:
Philippines
Reason for service alert:

The Philippines have been hit by tropical storm Kai-Tak, causing floods and landslides. Deliveries in the region might suffer delays due to damaged infrastructure. The storm is expected to hit Malaysia on the 23 December. We will inform you when the situation will be back to normal.

Vietnam

Date:

21 November 2017
Expected delay:
Solved
Country:
Vietnam
Reason for service alert:

On 6 November, Vietnam has been hit by typhoon Damrey, causing flooding and landslides. The southern region of Vietnam is still affected by the damages from typhoon Damrey. On 19/11 a new tropical storm, Kirogi, made landfall in the same region, which delayed the recovery process. Deliveries in the southern region of Vietnam might still suffer delays. – Update 04-01: Major delays for the region have ceased although the southern region of Vietnam has been tempered with tropical storms on the 25th of December and will be hit by a tropical storm around the 4th of January. We will inform you if the situation changes.

Czech Republic

Date:

15 November 2017
Expected delay:
1 - 3 days
Country:
Czech Republic
Reason for service alert:

Due to capacity shortages at the national courier in the Czech Republic we are experiencing delays. This can impact transition times for deliveries to the region. We will inform you when the situation will be back to normal.

Canada

Date:

3 November 2017
Expected delay:
7-14 days
Country:
Canada
Reason for service alert:

The Canadian Postal Exchange Office in Toronto is currently experiencing delays in its processing capacity and delivery of mail volumes. Please note that Canadian post does not provide scandata for international tracked mail. 

Update 15/01: We have taken notice of reports stating the situation at Canadian Post is improving as peak volumes have ceased. Do note that Canadian post doesn't provide scandata for international tracked mail. For Packet & Tracked and Parcel products scandata should be received as usual. We will inform you when the situation will be back to normal.

Brazil

Date:

2 November 2017
Expected delay:
7-14 days
Country:
Brazil
Reason for service alert:

The strike that caused the transportation issues to Brazil has ended 9 October. We are currently working with Correios de Brasil to clear the backlogs created by the strike. As they have received increased volumes from destinations worldwide, delays can be expected in the upcoming weeks. We are currently scaling up our capacity on flights to Brazil to aid in the recovery to normal transition times. We will inform you if the situation changes.

Iraq

Date:

2 November 2017
Expected delay:
unknown
Country:
Iraq
Reason for service alert:

Due to political developments in northern Iraq the government has issued an embargo on flights into the region. We expect that no deliveries will be possible until the situation is resolved. We will inform you when the situation will be back to normal.

Greece

Date:

2 November 2017
Expected delay:
7-14 days
Country:
Greece
Reason for service alert:

Greece Post has been applying new customs procedures on both International and domestic mail collection and delivery. Due to an adjustment period, deliveries can be delayed.

South Africa

Date:

19 October 2017
Expected delay:
7-14 days
Country:
South Africa
Reason for service alert:

Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available.

Venezuela

Date:

15 August 2017
Expected delay:
Unknown
Country:
Venezuela
Reason for service alert:

We would like to inform you that it’s not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country. Currently, we are exploring alternative routes, but advise you not to send any items to Venezuela until further notice.

Should the situation change or if we have a suitable alternative, we will inform you accordingly.