International Service Alerts

Circumstances which can influence the transit time of your shipments

Below you find an overview of the current international service alerts.

E-mail Alerts

Be the first to receive our International Service Alerts
Register here

Current events

Italy

Date:

22 February 2018
Expected delay:
4 - 7 days
Country:
Italy
Reason for service alert:

Heavy snowfall in central Italy has caused disruptions in postal and parcel services to and from the region. Italian postcodes 4xxxx and 6xxxx can suffer minor delays. We will inform you when the situation will be back to normal.

New Zealand

Date:

21 February 2018
Expected delay:
1 - 3 days
Country:
New Zealand
Reason for service alert:

Parts of New Zealand are affected by cyclone Gita. Landslides and floodings caused damage to the infrastructure. As a result, services from and to New Zealand might experience minor delays. We will inform you when the situation will be back to normal.

Guatamala

Date:

21 February 2018
Expected delay:
No service
Country:
Guatamala
Reason for service alert:

Due to political developments in Guatemala, the national post courier's license has been suspended since the end of 2016. We have received messages from local authorities that they expect to restart activities in Q3 of 2018. We advice customers not to send items with destination Guatemala until further notice. We will inform you when the situation will be back to normal.

Brazil

Date:

20 February 2018
Expected delay:
7 - 14 days
Country:
Brazil
Reason for service alert:

Issues regarding the strike earlier this year in Brazil have been resolved. We still expect further issues in Brazil as performances have not yet returned to normal levels. We will remain in contact with our Brazilian partner and provide updates if possible.

Australia

Date:

20 February 2018
Expected delay:
7 - 14 days
Country:
Australia
Reason for service alert:

North-Western Australia has been tempered by tropical storm Kelvin. The Kimberley region and Great Northern Highway have limited accessibility as a result of floodings. Deliveries in these regions might experience some delay. We will inform you if the situation changes.

Portugal

Date:

15 February 2018
Expected delay:
1 - 3 days
Country:
Portugal
Reason for service alert:

Workers from the national courrier of Portugal (Correios de Portugal) will participate in a nation-wide strike on 23 February. The strike will last for 24 hours. Some delays can occur. We will inform you if the situation changes.

France

Date:

13 February 2018
Expected delay:
Solved
Country:
France
Reason for service alert:

The weather conditions in France have improved. La Poste, the national postal organisation of France, has notified us that operations in France are back to normal. Minor delays can occur as backlogs are cleared.

St. Kitts and Nevis, Dominica, British Virgin Islands & Bolivia

Date:

9 February 2018
Expected delay:
Solved
Country:
St. Kitts and Nevis, Dominica, British Virgin Islands & Bolivia
Reason for service alert:

Please be notified of the resumption of services to St. Kitts and Nevis, the British Virgin Islands, and Dominica. Services to these islands had been closed due to the aftermath of the hurricane season. In addition, new services to Bolivia have been established.

Lunar New Year and Spring Festival celebrations

Date:

9 February 2018
Expected delay:
Unknown
Country:
Lunar New Year and Spring Festival celebrations
Reason for service alert:

China 15-02 until 21-02

Hong Kong 17- 02 until 19-02 

Korea 15-02 until 17-02 

Macau 15-02 until 20-02 

Malaysia 16-02 until 17-02 

Singapore 16-02 until 17-02 

Taiwan 15-02 until 20-02 

Vietnam 14-02 until 20-02

Romania

Date:

7 February 2018
Expected delay:
7 - 14 days
Country:
Romania
Reason for service alert:

The national courier of Romania has notified us that they are coping with backlogs, mostly due to peak volumes since earlier this year. Deliveries to and from the region can experience delays until the backlog has been cleared. We will inform you when the situation will be back to normal.

Chad

Date:

7 February 2018
Expected delay:
7 - 14 days
Country:
Chad
Reason for service alert:

The national postal organisation of Chad has notified us that is has been unable to process mail since 1 February due to a worker strike. Deliveries to and from the region will suffer delays until the strike has ceased. We will inform you when the situation will be back to normal.

Spain

Date:

6 February 2018
Expected delay:
1 - 3 days
Country:
Spain
Reason for service alert:

Some regions in Spain are experiencing disruptions due to heavy snowfall. We expect minor deliveries for Vitoria, Avila, Burgos, La Coruna, Cuenca, Lugo, Orense, Asturias, Vigo, Segovia, Cantabria, Soria, Zamora. We will inform you when the situation will be back to normal.

Sweden

Date:

29 January 2018
Expected delay:
4 - 7 days
Country:
Sweden
Reason for service alert:

Since late November we see below standard performances in Sweden. Swedish Post is working on a solution and has promised improvements for the upcoming period. We will monitor the situation closely and provide updates if possible. We will inform you when the situation will be back to normal.

China

Date:

25 January 2018
Expected delay:
7 - 14 days
Country:
China
Reason for service alert:

From the 15th until the 21st of February there will be Chinese New Year and Spring Festival celebrations in China. Local deliveries in China are expected to be delayed during this period due to extreme volume increase. We expect that shortly after the end of the festivities normal delivery times will resume. We will inform you when the situation will be back to normal.

Japan

Date:

25 January 2018
Expected delay:
Solved
Country:
Japan
Reason for service alert:

Heavy snowfall in the Tokyo region has caused flight cancellations and disrupted traffic. Deliveries can suffer minor delays. We will inform you when the situation will be back to normal.

Switzerland

Date:

22 January 2018
Expected delay:
Solved
Country:
Switzerland
Reason for service alert:

Due to heavy snowfall roads have been closed in the cantons of Wallis (39xx), Uri (64xx) and Graubünden (75xx). Some villages have been closed off completely due to extreme avalanche warnings. We will inform you when the situation will be back to normal.

United States of America

Date:

4 January 2018
Expected delay:
1 - 3 days
Country:
United States of America
Reason for service alert:

Thirteen states on the east-coast of the United States suffer from heavy snowfall, low temperatures and strong winds due to severe winter weather. This can cause delays as a result of disruptions in local infrastructure and even flight cancellations.

Update 10-01: Due to the heavy winter weather, international airports at New York face major flight cancellations. We expect delays for deliveries to the American East Coast area to sustain for the upcoming week. It’s expected that as soon as flights are back to normal the backlogs that currently arise will be processed quickly. We will inform you when the situation will be back to normal.

Saudi Arabia

Date:

4 January 2018
Country:
Saudi Arabia
Reason for service alert:

Effective 1 January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item entering the Kingdom of Saudi Arabia, to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia, regardless of their purpose.

It is therefore essential that each CN22/23 provide clear and precise details, including the name of the product and the total value under each item. This will help speed up Customs processing. Missing details may cause delays.

Czech Republic

Date:

15 November 2017
Expected delay:
1 - 3 days
Country:
Czech Republic
Reason for service alert:

Due to capacity shortages at the national courier in the Czech Republic we are experiencing delays. This can impact transition times for deliveries to the region. We will inform you when the situation will be back to normal.

Canada

Date:

3 November 2017
Expected delay:
Solved. We expect normal service levels to and from Canada.
Country:
Canada
Reason for service alert:

The Canadian Postal Exchange Office in Toronto is currently experiencing delays in its processing capacity and delivery of mail volumes. Please note that Canadian post does not provide scandata for international tracked mail. 

Update 15/01: We have taken notice of reports stating the situation at Canadian Post is improving as peak volumes have ceased. Do note that Canadian post doesn't provide scandata for international tracked mail. For Packet & Tracked and Parcel products scandata should be received as usual. We will inform you when the situation will be back to normal.

Brazil

Date:

2 November 2017
Expected delay:
7-14 days
Country:
Brazil
Reason for service alert:

The strike that caused the transportation issues to Brazil has ended 9 October. We are currently working with Correios de Brasil to clear the backlogs created by the strike. As they have received increased volumes from destinations worldwide, delays can be expected in the upcoming weeks. We are currently scaling up our capacity on flights to Brazil to aid in the recovery to normal transition times. We will inform you if the situation changes.

Iraq

Date:

2 November 2017
Expected delay:
unknown
Country:
Iraq
Reason for service alert:

Due to political developments in northern Iraq the government has issued an embargo on flights into the region. We expect that no deliveries will be possible until the situation is resolved. We will inform you when the situation will be back to normal.

Greece

Date:

2 November 2017
Expected delay:
7-14 days
Country:
Greece
Reason for service alert:

Greece Post has been applying new customs procedures on both International and domestic mail collection and delivery. Due to an adjustment period, deliveries can be delayed.

South Africa

Date:

19 October 2017
Expected delay:
7-14 days
Country:
South Africa
Reason for service alert:

Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available.

Venezuela

Date:

15 August 2017
Expected delay:
Unknown
Country:
Venezuela
Reason for service alert:

We would like to inform you that it’s not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country. Currently, we are exploring alternative routes, but advise you not to send any items to Venezuela until further notice.

Should the situation change or if we have a suitable alternative, we will inform you accordingly.