If your country isn’t mentioned in the country overview then this means that your national postal provider doesn’t share the scanning information with us. Therefore you don’t see any results in the track & trace module. It doesn’t mean that your shipment isn’t being sent though! Please check 17track.net or the website of your national postal provider to view the status of your shipment.
If you have the right barcode, and your country is mentioned in the country overview but you still don’t get information then first try 17track.net. You simply enter your barcode in the postal carrier shipment tool.
If that also doesn’t provide you with the information then please contact us via firstname.lastname@example.org so we can help you further.