The interview was in response to plans by Amazon to enter the logistics market and its likely impact on post operators.
Paul said that competition is in fact good for the postal industry as it ensures none of us become complacent. That Posts must always maintain a close eye on their customers' business, be ready to spot the opportunities early on to add value and be integral to creating a very positive shopping experience.
Paul said that smarter working is the way to improve the shopping experience, giving examples of Posts offering better capacity at peak times, personalised delivery, faster returns and the increased use of technology such as RFID, GPS, smart sensors, SMS messaging enabling visibility but also valuable data capture for the retailer all along the supply chain.
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