Our service to keep you alert

Our service to keep you alert

We take our job to deliver your goods safely around the world very seriously. But sometimes we are confronted with circumstances which can influence the delivery of your mail and packages, such as a strike or a tropical storm. Whenever these events occur, we always try to find ways to make sure the delay is kept to a minimum and we keep you informed via our International Service Alerts.

Every day, we collect the available data on possible disruptions in our delivery routes. In the Control Room at the Head Office, we assess the impact a disruption can have on our operations and how we can avoid delays by looking for alternative routes. Some disruptions can be handled relatively easily by using our broad network.

However, some events come with a bigger impact, such as an airport being closed for several days because of a strike. Besides finding new alternative routes to minimise delays, we also set up an International Service Alert and send it out to inform our customers on the situation. In the alert we explain the situation, what we are doing to ensure the continuation of mail and parcel flows, and try to give an estimate of the expected delay. In this way you can pro-actively inform your customers about any possible delays, and ensure your customers stay satisfied.

With our International Service Alerts we want to inform you about any irregularities in our delivery services, and its impact. We are happy to provide you with this free service. You can subscribe to our alerts by clicking here. You will then receive all our International Service Alerts per e-mail. This way you are always informed and prepared. On our website you can also find an overview of all our International Service Alerts. You can find them here so you can check if a situation has changed. This page is kept up to date on a daily base. And by following us on Twitter, you will also be able to see our International Service Alerts being posted under #ISA.