International Returns

In control of your cross-border returns

With International Returns we offer you easy, flexible and intelligent solutions for all your returns. Whether you’re a retailer, manufacturer or wholesaler, we provide an optimal mix of return solutions to fit your and your customers’ needs. From cost efficient to premium services to put you in control of your global returns.

The benefits of International Returns

  • One-stop-shop solution for all your international returns
  • Choose your own service level
  • One IT platform to simplify all your processes
  • Complete control via customised management reporting
  • Choose to let your customer purchase a return label with “Sender Pays” to share the costs
  • Choice between home pickup or local drop-off
  • Fulfilment, warehousing and additional activities

Easy, flexible and intelligent return solutions for global e-commerce

A hassle-free returns service can be decisive for potential buyers to order from your online shop. The better the experience of the return process, the more likely they are to re-order and recommend your online shop to others.

Untracked returns

Our reliable, no-frills and cost-effective return solutions. Your customers simply add a return label on the packet or parcel, and hand it over at a local drop off point free of charge.

Tracked returns

We offer a wide range of tracked return solutions to fit your needs. From postal and non-postal drop off services with limited and full tracking, to express pick-up services worldwide. Our tracked solutions offer faster transit times, and compensation if needed. Via our intelligent IT platform you and your customers can stay fully informed on the whereabouts of the returns.

Your intelligent IT-solution

Our IT platform has been built with your business requirements in mind. Enable your customers to easily download return labels for free, via branded portals linked to your website. Or have them purchase a return label in the portal with Sender Pays to share the costs. Benefit from our intelligent interfaces to connect easily with your own systems. We can even integrate a label-in-the-box solution for you. For complete control of your global returns, you can access your own Returns portal or select customised reporting.

What does it cost?

Our prices depend on volumes, frequency, collection addresses and of course weight and destination. In many cases we are able to provide a tailored solution, which means you may qualify for a discount depending on your needs. Therefore please contact us for a customised offer.

How to compare our International Return products?