International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts.

Contact

If you have any questions concerning the International Service Alerts then please feel free to contact us.

Current events

Australia

Date:

28 March 2017
Expected delay:
Unknown
Country:
Australia
Reason for service alert:

Since 27 March, weather warnings have been issued across North Queensland. Heavy rainfall is leading to flash flooding. This will affect the collection and delivery of all mail products in the following postcodes: 4740, 4741. 4750, 4751, and 4798 to 4820.

Australia

Date:

28 March 2017
Expected delay:
Solved
Country:
Australia
Reason for service alert:

The weather warnings across northern New South Wales ended on Monday, 27 March 2017, and all postal services are operating as normal.

Ecuador

Date:

23 March 2017
Expected delay:
Unknown
Country:
Ecuador
Reason for service alert:

Due to winter weather, several roads have collapsed and certain areas are flooded. This has resulted in delays in the delivery of mail and parcels. The area’s that are effected by the bad weather are: Costa: El Oro, Guayas, Sierra: Bolívar, Chimborazo, Pichincha, Azuay, Amazonia: Zamora Chinchipe, Sucumbíos.

Mexico

Date:

23 March 2017
Expected delay:
Unknown
Country:
Mexico
Reason for service alert:

The service to Mexico still encounters long delays and backlog on the side of Mexican post. For now, we advise our customers to not send items for destination Mexico. We will give you an update when the situation evolves.

Thailand

Date:

17 March 2017
Expected delay:
Solved
Country:
Thailand
Reason for service alert:

The situation in the southern part of Thailand has returned to normal. Mail operations, including delivery of postal items, have resumed in all affected areas.

United States of America

Date:

17 March 2017
Expected delay:
Solved
Country:
United States of America
Reason for service alert:

Flight Schedules to New York are back to normal. Some delays can still be expected on local postal handling due to backlog.

Guatemala

Date:

16 March 2017
Expected delay:
Solved
Country:
Guatemala
Reason for service alert:

The route for mail and parcels to Guatemala is now reopened. Also, the Guatemalan postal service is operational again. We still expect some delays due to backlog being processed.

United Kingdom

Date:
24 February 2017
Expected delay:
Unknown
Country:
United Kingdom
Reason for service alert:

On behalf of Royal Mail we wish you that due to Storm Doris on 24 February there may be delays for 24 hours to all postal operation in UK.

Chile & Mexico

Date:
24 February 2017
Expected delay:
Unknown
Country:
Chile & Mexico
Reason for service alert:

We want to inform you that in Chile and Mexico there are currently delays in all postal operations. Expect delays in the delivery and pick up of mail and parcels in both destinations.

Peru

Date:
21 February 2017
Expected delay:
Unknown
Country:
Peru
Reason for service alert:

On behalf of Serpost S.A we would like to inform you that heavy rain, overflowing rivers and landslides are affecting delivery times. Delays on the delivery of mail and parcels in the following area’s are expected. Ancash 02001, Arequipa 04001, Cajamarca 06001, Chaclacayo 15472, Chiclayo 14001, Chosica 15457, Huánuco 10001, Huarochiri 15556, Ica 11001, Piura 20001, Puerto Maldonado 17001, San Martin 22201, Tumbes 24001.

Australia

Date:
20 February 2017
Expected delay:
Solved
Country:
Australia
Reason for service alert:

On behalf of Australia Post we wish to inform you that the weather warnings are now over, and all postal services are back to normal.

Eritrea

Date:
6 February 2017
Expected delay:
Unknown
Country:
Eritrea
Reason for service alert:

We like the inform you that the route to Eritrea is closed and no postal services are possible to that destination. We are working on alternative routes but for now we advise customers not to send items for Eritrea until further notice.

Greece & Romania

Date:
27 January 2017
Expected delay:
Solved
Country:
Greece & Romania
Reason for service alert:

On 10 January we informed you on severe weather conditions in parts of Greece and Romania, resulting in delays in mail processing.

We can inform you now that the situation is back to normal.

South America

Date:
27 January 2017
Expected delay:
Unknown
Area:
South America
Reason for service alert:

Last December we informed you on the situation in Bolivia, Ecuador, Honduras and Peru. Due to embargo’s the shipping routes to these destinations were closed.
We can now inform you that the situation in Bolivia, Ecuador and Honduras is back to normal.

For destination Peru we opened alternative routes and while we still encounter some delay, the situation is quickly improving,

We will update you as soon as the situation returns to normal.

Ukraine

Date:
27 January 2017
Expected delay:
Unknown
Country:
Ukraine
Reason for service alert:

In December we informed you on how airline limitations caused delays in mail and parcel processing. We opened alternative routes and while still experiencing some issues, the situation is improving and the delay is declining.

We will update you as soon as the situation returns to normal.

Italy

Date:
26 January 2017
Expected delay:
Unknown
Country:
Italy
Reason for service alert:

Due to severe weather conditions, roads in the South of Italy are partially blocked. This means that the delivery of mail might be delayed. Our local partner is doing its utmost to minimise any delays.

The Netherlands

Date:
19 January 2017
Expected delay:
Solved
Country:
The Netherlands
Reason for service alert:

Earlier we informed you of the power failure in Amsterdam and the consequences for our international sorting facility. We would like to inform you that the situation is back to normal and that all backlog has been processed. We thank you for your understanding and our apologies for any inconvenience caused.

The Netherlands

Date:
17 January 2017
Expected delay:
Unknown
Country:
The Netherlands
Reason for service alert:

We would like to inform you that large parts of Amsterdam and the surrounding area have been affected by a power failure last night and early this morning. This has also affected our international sorting facility and we are therefore experiencing some delays on all inbound and outbound international mail and parcels. We are doing our utmost to keep these delays to a minimum.

Greece

Date:
10 January 2017
Expected delay:
Unknown
Country:
Greece
Reason for service alert:

On behalf of Hellenic Post we wish to inform you on the following: Since 7th of January, heavy snow storms have started at the north areas and the islands of Greece with extremely low temperatures. These snowstorms have been extended to the rest of the country and as of yesterday they cover also the area of Athens. The meteorologists said that this is the worst situation over the last 40 years and this will continue at least till Thursday. Due to these snowstorms, some domestic flights have been cancelled and serious problems in collection and delivery at all affected areas have occurred.

Romania

Date:
10 January 2017
Expected delay:
Unknown
Country:
Romania
Reason for service alert:

On behalf of Posta Romana we would like to inform you that since 6 January until 9 January, heavy winter conditions affected certain parts of Romania. Transportation networks (roads, railways) were blocked by snow blizzards. As a results, the collection and delivery of mail and parcels was interrupted or significantly delayed in the respective areas. The weather forecasts for the next 24 hours states further worsening of meteorological conditions in the same areas in south eastern Romania. This will lead to further delays in mail processing and delivery.

Spain

Date:
27 December 2016
Expected delay:
Solved
Country:
Spain
Reason for service alert:

On behalf of Correos (ES) we wish to inform you that the situation is in Spain is coming back to normal. The situation is getting better and the delivery of postal items to the regions that were still affected (postal codes 30710, 30590, 30591, 30592, 30720, 30729,30730, 30739) will be as usual from today.

Bolivia, Honduras & Peru

Date:
27 December 2016
Expected delay:
Unknown
Country:
Bolivia, Honduras & Peru
Reason for service alert:

We hereby want to inform you that we have resumed the service to Bolivia and Honduras, but expect a longer transit time to these destination due to the alternative routing and backlogs in the process. The service to Peru still encounters long delays and backlogs. For now, we advise customers to not send items for destination Peru. Thank you for your understanding and we will keep you informed about the evolving situation.

Spain

Date:
22 December 2016
Expected delay:
Solved
Country:
Spain
Reason for service alert:

On behalf of Correos y Telégrafos we wish to inform you that the situation in Spain is coming back to normal, although 8 zip codes in the province of Murcia are still being affected. Some delay is possible in the days that follow, due to possible backlog. We thank you for your understanding and will keep you updated on the situation.

Spain

Date:
20 December 2016
Expected delay:
Unknown
Country:
Spain
Reason for service alert:

On behalf of Correos y Telégrafos we want to inform you that the east coast of Spain is currently experiencing flooding. As a result, some roads are closed and some areas are difficult to access. In certain locations, the army is assisting with evacuation and rescue efforts. According to the weather forecast, the storm will be approaching the Balearic Islands in the next few hours. The delivery and collection of mail is thus being seriously affected in all the following areas: 03590, 03599, 03710, 03140, 03149, 03300, 03311, 03312, 03313, 03315, 03316, 03318, 03321, 03322, 03189, 03193, 03317, 03325, 03190, 03191, 03182, 03183, 03188, 03180, 03181, 03184, 03185, 03186, 30330, 30390, 30395, 30593, 30594, 30200, 30201, 30202, 30203, 30350, 30351, 30353, 30392, 30399, 30320, 30329,30331, 30332, 30333, 30334, 30335, 30338, 30860, 30868, 30870, 30875, 30876, 30877, 30878, 30879, 30590, 30591, 30592, 30720, 30730, 30739, 30740, 30700, 30708, 30709, 46670, 46843, 46844, 46860, 46868, 46869,, 46890, 46891, 46910, 46870, 46192, 46193, 46194, 46900, 46901, 46909. We thank you for your understanding and will update you as soon as the situation returns to normal.

Italy

Date:
20 December 2016
Expected delay:
Unknown
Country:
Italy
Reason for service alert:

We’re currently encountering delays in the postal and package delivery to Italy. This is due to congestion in the handling of items that need to pass through customs. The congestion is caused by intensified safety and security measures in combination with heavy peak volumes. We will continue to take measures to minimize the impact and we will keep you informed of developments.

United States of America

Date:
20 December 2016
Expected delay:
Unknown
Country:
United States of America
Reason for service alert:

Earlier we informed you that due to service limitations imposed by airlines, coupled by extremely heavy peak volumes, there is presently congestion for airmail to some destinations in US. As a result we’re currently encountering delays on all outgoing mail and parcel delivery services to US. On behalf of the designated operator of the United States of America we would like to inform you that all of the five offices of exchange of the United States Postal Service are open and receiving mail. Please note that there are no embargos. Due to limited ground-handler staffing and equipment, coupled with the heavy peak volumes, all offices of exchange are experiencing heavy congestion. We will continue to take measures to minimize the impact and we will keep you informed of developments.

Russia

Date:
16 December 2016
Expected delay:
Unknown
Country:
Russia
Reason for service alert:

Owing to service limitations imposed by airlines, coupled by heavy peak volumes we’re currently experiencing delays in post and parcel delivery to Russia. We will continue to take measures to minimize the impact for customers and we will keep you informed of developments.

Ukraine

Date:
16 December 2016
Expected delay:
Unknown
Country:
Ukraine
Reason for service alert:

Owing to service limitations imposed by airlines, coupled by heavy peak volumes we’re currently experiencing delays in post and parcel delevery to Ukraine. We will continue to take measures to minimize the impact for customers and we will keep you informed of developments.

Central & South America

Date:
16 December 2016
Expected delay:
Unknown
Country:
Central & South America
Reason for service alert:

Owing to service limitations imposed by airlines, coupled by extremely heavy peak volumes, there is presently heavy congestion for airmail to destinations that are reached via a stop over in the US. As a result we’re currently encountering long delays on all outgoing mail and parcel delivery services to Bolivia, Honduras and Peru. We are looking into all options to arrange alternative transport and routes. For now, we advise customers to not send items for the above destinations. Thank you for your understanding and we will keep you informed about the evolving situation.

Guatemala

Date:
16 December 2016
Expected delay:
Unknown
Country:
Guatemala
Reason for service alert:

Earlier we informed you of the temporary suspension of all international mail services from 21 November to 15 January 2017. Correos y Telégrafos de Guatemala have informed us they no longer accept volumes at all. We advice customers not to send items for Guatemala until further notice. This situation is expected to last at least until mid January 2017 and we will keep you informed about the evolving situation.

United States of America

Date:
16 December 2016
Expected delay:
Unknown
Country:
Guatemala
Reason for service alert:

Owing to service limitations imposed by airlines, coupled by extremely heavy peak volumes, there is presently congestion for airmail to some destinations in US. As a result we’re currently encountering delays on all outgoing mail and parcel delivery services to US. We will continue to take measures to minimize the impact. Thank you for your understanding and we will keep you informed about the evolving situation

Greece

Date:
16 December 2016
Expected delay:
Solved
Country:
Greece
Reason for service alert:

In the past week, there was a delay in the postal and parcel services to Greece. This was due to a strike in Greece and transport issues into Greece. These issues have now been solved and the service is expected to be back to normal this week.

Somalia

Date:
26 August 2016
Expected delay:
Unknown
Country:
Somalia
Reason for service alert:

We would like to inform you that it is not possible to distribute any mail or parcels to Somalia due to the unstable general safety in the country. Received items with destination Somalia will be returned to sender and if there is no sender's address available unfortunately we’ll have to dispose of it.

Yemen

Date:
24 August 2016
Expected delay:
Unknown
Country:
Yemen
Reason for service alert:

Earlier we have already informed you that it is not possible to distribute any mail or parcels to Yemen due to the unstable general safety in the country. This continues to apply and we do not expect this to change in the short term. We would like to inform you that received items will be returned to sender and if there is no sender's address available unfortunately we’ll have to dispose of it.

Archive

Finland

Date:

20 March 2017
Expected delay:
Unknown
Country:
Finland
Reason for service alert:

There will be several strike actions this week at Helsinki Airport on the following dates;

Wednesday, 22 March from 14:00 – 18:00
Thursday, 23 March from 14:00 – 18:00
Friday, 24 March from 14:00 – 18:00

These will cause flight cancellations and delays in the handling of mail and parcels, for both inbound and outbound volumes.

United States of America

Date:
13 March 2017
Expected delay:
Unknown
Country:
United States of America
Reason for service alert:

Due to the weather conditions in New York, KLM and Delta Airlines flights from Amsterdam, Schiphol to JFK Airport are cancelled. Delays are to be expected on both inbound and outbound mail and parcels. It is unknown when flight schedules will resume back to normal.

Italy

Date:
9 March 2017
Expected delay:
Unknown
Country:
Italy
Reason for service alert:

Due to an unexpected but yet successful strike of the ground handling and airport personnel at Malpensa Airport, delays are to be expected on both inbound and outbound mail and parcels.

Australia

Date:
13 February 2017
Expected delay:
Unknown
Country:
Australia
Reason for service alert:

On behalf of Australia Post we wish to inform you that weather warnings are in effect across Western Australia. Heavy rain fall is causing flash flooding and unpredictable levels in floodway’s and river crossings. Due to this, delays on the delivery of mail and parcels for some parts of Western Australia are expected We thank you for your understanding and we will keep you informed about the evolving situation.