International service alerts

Stay up to date with events that may affect your international shipping

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View below news about external events that may affect your transit times

Service Suspensions

Due to closed routes, mail and package delivery is not possible to several destinations. At this time it is unknown when the situation changes, nor when routes reopen. Please note, as the situation is dynamic, the information is subject to change.

Libya, Myanmar, North Korea, Palestine, South Sudan, Sudan, Syria, Timor-Leste and Yemen.

Actual delays

Australia (AU)

Reported Last update Expected delay Reason for alert
14 March 14 March 1-2 days Mail and parcels to Western Australia are expected to be delayed due to floods. The affected postal codes are 6440, 6725–6740, 6758, 6760, 6765 and 6770.
26 September, 2023 14 March 5-7 days Mail and parcels with destination Australia are expected to be delayed due to transport issues. This previously communicated issue has improved and the delay decreased to 5-7 days.

the United Kingdom (GB)

Reported Last update Expected delay Reason for alert
13 March 13 March 1-2 days Mail and parcels with destination the United Kingdom delivered by Royal Mail via postal routing may be delayed due to backlogs at customs. Only shipments subjected to customs, where taxes and duties are not paid upfront (DDU, so not DDP) will be affected.

Malta (MT)

Reported Last update Expected delay Reason for alert
13 March 13 March 3-5 days Mail and parcels with destination Malta may be delayed due to limited air transport capacity and backlogs at Malta Post.

the United States (US)

Reported Last update Expected delay Reason for alert
5 March 6 March 5-7 days Mail and parcels to the United States may be delayed due to air transport issues. The affected region is Chicago and its surrounding areas.

Myanmar (MM)

Reported Last update Expected delay Reason for alert
27 February 6 March no delivery Mail and parcels with destination Myanmar cannot be delivered due to absent air transport.

Italy (IT)

Reported Last update Expected delay Reason for alert
31 January 6 March 1-3 days Mail and parcels with destination Italy delivered by our postal partner Poste Italiane may be delayed due to capacity issues at Poste Italiane.

Brazil (BR)

Reported Last update Expected delay Reason for alert
1 February 6 March more than 21 days Mail and parcels with destination Brazil are expected to be delayed due to backlogs at the Brazilian customs office.

Chile (CL)

Reported Last update Expected delay Reason for alert
9 Februari 6 March 1-3 days Mail and parcels with destination Chile may be delayed due to wildfires. The affected region is Valparaíso.
19 May, 2023 6 March no delay Tracking information (e.g. delivery confirmation) is currently not available for shipments to Chile, due to IT issues at Chile Post (Correos Chile).

Croatia (HR)

Reported Last update Expected delay Reason for alert
31 January 6 March no delay Mail and parcels with destination Croatia can have incomplete tracking information due to IT issues at our postal partner Hrvatska pošta. The delivery of shipments is not affected.

Comoro Islands (KM)

Reported Last update Expected delay Reason for alert
16 January 6 march no delivery Mail and parcels with destination the Comoro Islands cannot be delivered due to absent air transport capacity.

Papua New Guinea (PG)

Reported Last update Expected delay Reason for alert
16 January 6 March 14 days Mail and parcels with destination Papua New Guinea are expected to be delayed due to the country being in a state of emergency as a result of riots.

Libya (LY)

Reported Last update Expected delay Reason for alert
5 January 6 March no delivery Mail and parcels with destination Libya cannot be delivered due to absent air transport capacity.

Indonesia (ID)

Reported Last update Expected delay Reason for alert
2 January 3 March no delay Mail and parcels with destination Indonesia can suffer from incomplete or delayed tracking information due to IT issues at our postal partner POS Indonesia. The delivery of shipments is not affected.

Mexico (MX)

Reported Last update Expected delay Reason for alert
22 May, 2023 6 March, 2024 7-14 days Mail and parcels with destination Mexico are expected to be delayed due to transport issues at the Mexican postal network and backlogs.

Israel (IL)

Reported Last update Expected delay Reason for alert
23 November, 2023 6 March, 2024 7-14 days Tracking information for mail and parcels with destination Israel is available again. The earlier communicated delay of 7 to 14 days is still relevant due to the current situation.

Mongolia (MN)

Reported Last update Expected delay Reason for alert
14 November, 2023 6 March, 2024 7-14 days Mail and parcels with destination Mongolia are experiencing delays due to limited air capacity.

Colombia (CO)

Reported Last update Expected delay Reason for alert
2 November, 2023 6 March, 2024 more than 21 days Mail and parcels with destination Colombia are expected to be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. Additionally, tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Colombia due to IT issues at the postal service in Colombia. These issues, communicated on 7 July, 2023 remain unchanged.

Palestine (PS)

Reported Last update Expected delay Reason for alert
17 October, 2023 6 March, 2024 no delivery Due to the current situation in Palestine, we are currently not able to deliver mail and parcels to and from Palestine.

Ukraine (UA)

Reported Last update Expected delay Reason for alert
12 June, 2023 6 March, 2024 unknown Due to the current situation in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

South Sudan (SS)

Reported Last update Expected delay Reason for alert
21 April, 2023 6 March, 2024 no delivery Mail and parcels cannot be delivered due to a suspension of services in South Sudan.

Sudan (SD)

Reported Last update Expected delay Reason for alert
21 April, 2023 9 February, 2024 no delivery Mail and parcels cannot be delivered due to a suspension of services in Sudan.

Resolved delays

Country Date of alert Expected delay Reason for alert
the United States, Canada, Brazil, Malta, Argentina, Kazakhstan, Colombia and Kyrgyzstan 20 February, 2024 1-3 days Mail and parcels with destination the United States, Canada, Brazil, Malta, Argentina, Kazakhstan, Colombia and Kyrgyzstan may be delayed due to limited air transport capacity, caused by strikes at Frankfurt Airport.
Algeria (DZ) 28 December, 2023 7 days Mail and parcels with destination Algeria are expected to be delayed due to relocation of operational offices of our delivery partner Algerian Post.
Australia (AU) 1 March, 2024 7 days Mail and parcels to the Victoria region in Australia are expected to be delayed due to wildfires. The affected postal codes are 3352, 3373, 3467, 3468, 3477, 3478, 3469, 3370 and 3352.
Belgium (BE) 2 November, 2023 1-3 days Mail and parcels with destination Belgium are expected to be delayed due to storm Ciarán.
Brazil (BR) 19 December, 2023 7 days
Mail and parcels with destination Brazil are expected to be delayed due to capacity issues at our postal partner Correios Brazil.
Brazil (BR) 21 November, 2023 3-5 days Mail and parcels to the state of Rio Grande do Sul in Brazil are expected to be delayed due to floods.
Canada (CA) 23 November, 2023 7 days Mail and parcels with destination Canada are expected to be delayed due to limited air transport capacity and capacity issues at our postal partner Canada Post.
Cyprus (CY) 22 December, 2023 3-5 days Mail and parcels with destination Cyprus are expected to be delayed due to limited air transport capacity and capacity issues at our postal partner Cyprus Post.
Cyprus (CY) 12 December, 2023 3-5 days Mail and parcels with destination Cyprus are expected to be delayed due to a strike at our postal partner Cyprus Post from Tuesday 12 December to Thursday 14 December.
Denmark (DK) 3 January, 2024 1-3 days Mail and parcels with destination Denmark are expected to be delayed due to storm Henk.
Dominican Republic (DO) 21 November, 2023 3-5 days Mail and parcels with destination Dominican Republic are expected to be delayed due to floods.
Fiji (FJ) 16 November, 2023 3-5 days Mail and parcels with destination Fiji are expected to be delayed due to tropical cyclone Mal.
Finland (FI) 25 January, 2024 4-5 days Mail and parcels with destination Finland delivered by our postal partner Posti are expected to be delayed due to a strike.
France (FR) 25 January, 2024 1-2 days Mail and parcels with destination France and returns from France may be delayed due to strikes and blockades of the agricultural sector.
France (FR) 14 November, 2023 7 days Mail and parcels to certain areas in France are expected to be delayed due to floodings. The following postal codes are affected: 59116, 59270-59299, 59670-59285, 59114-59181, 59173-59232, 59189-59660, 62650-62560, 62990-62170, 62180-62600, 62570-62575, 62380-62570, 62500-62510, 62136-62350, 62120-62360, 62179-62910.
France (FR) 2 November, 2023 1-3 days Both postal and commercial shipments with destinations in the north-west of France are expected to be delayed due to storm Ciarán.
Germany (DE) 1 December, 2023 2-3 days Parcels with destination Germany delivered by Hermes are expected to be delayed in weeks 48 and 49 due to severe weather and transport issues. The expected delay in week 48 is three days, and in week 49 two days.
Greece (GR) 28 Feburary, 2024 1 day Mail and parcels with destination Greece are expected to be delayed due to a strike at our postal partner Hellenic Post on Wednesday, 28 February.
Greece (GR) 22 December, 2023 2 days Mail and parcels with destination Greece are expected to be delayed due to capacity issues at our postal partner Hellenic Post.
Greece (GR) 11 December, 2023 no delay Tracking information is currently incomplete for mail and parcels to Greece due to IT issues at our postal partner Hellenic Post. This will not affect transit times.
Guadeloupe (GP) 23 November, 2023 up to 5 days Mail and parcels with destination Guadeloupe are expected to be delayed due to a strike.
Ireland (IE) 1 March, 2024 1-2 days Mail and parcels to certain areas in Ireland may be delayed due to heavy snowfall. The affected areas are Fermanagh, West Tyrone, Rosslare Harbour, Rosslare Strand, Tagoat, Killinick and Dublin North.
Ireland (IE) 28 December, 2023 2-3 days Mail and parcels with destination Ireland are expected to be delayed due to storm Gerrit.
Ireland (IE) 2 November, 2023 1-3 days Mail and parcels with destination Ireland are expected to be delayed due to storm Ciarán.
Italy (IT) 20 February, 2024 1-2 days Mail and parcels with destination Italy may be delayed due to a strike on Friday, 23 February in Italy.
Italy (IT) 24 November, 2023 1-3 days Mail and parcels with destination Italy are expected to be delayed in week 48 due a strike in Italy on Friday, 24 November.
Italy (IT) 14 November, 2023 1-3 days Mail and parcels with destination Italy are expected to be delayed due to a strike in Italy on Friday, 17 November.
Italy (IT) 9 November, 2023 7 days Mail and parcels with destination Tuscany might experience a delay due to floodings in the region.
Italy (IT) 3 November, 2023 no delay Tracking information might be incomplete for packets and registerd mail to Italy due to IT issues at the Italian postal service. This issue mostly affects shipments accepted in Italy in week 42.
Japan (JP) 2 January, 2024 2 days Mail and parcels with destination Japan are expected to be delayed due to an earthquake. Affected prefectures are Fukui, Hokkaido, Hyogo, Ishikawa, Nagano, Niigata, Toyama, and Yamagata.
Libya (LY) 5 December, 2023 14 days Mail and parcels with destination Libya are expected to be delayed due to transport issues.
Malta (MT) 14 November, 2023 3-5 days Mail and parcels with destination Malta are experiencing delays due to limited air capacity.
Mayotte 9 February, 2024 no service Mail and parcels cannot be delivered due to a suspension of services in Mayotte.
Myanmar (MM) 20 February 7 days Mail and parcels with destination Myanmar are expected to be delayed due to limited air transport capacity.
Norway (NO) 4 January, 2024 1-3 days Mail and parcels with destination Norway are expected to be delayed due to storm Henk.
Poland (PL) 5 March, 2024 1-2 days Mail and parcels with destination Poland may be delayed due to farmer protests in the area of Warsaw on Wednesday, 6 March.
Portugal (PT) 31 January, 2024 3-5 days Mail and parcels with destination Portugal and returns from Portugal may be delayed due to strikes and blockades of the agricultural sector in France.
Portugal (PT) 2 November, 2023 1-3 days Mail and parcels with destination Portugal are expected to be delayed due to storm Ciarán.
Romania (RO) 2 January, 2024 7 days Mail and parcels with destination Romania are expected to be delayed due to logistical issues at our postal partner Poșta Română.
Serbia (SR) 17 November, 2023 1-3 days Mail and parcels with destination Serbia are expected to be delayed due to staffing issues at our postal partner Public Enterprise Post of Serbia.
Slovenia (SI) 5 January, 2024 1-3 days Mail and parcels with destination Slovenia are expected to be delayed due to capacity issues at our postal partner Post of Slovenia
Slovenia (SI) 11 December, 2023 1-2 days Mail and parcels with destination Slovenia might be delayed due to issues at our partner Express One Slovenia.
Spain (ES) 31 January, 2024 3-5 days Mail and parcels with destination Spain and returns from Spain may be delayed due to strikes and blockades of the agricultural sector in France.
Spain (ES) 2 November, 2023 1-3 days Mail and parcels with destination Spain are expected to be delayed due to storm Ciarán.
Sweden (SE) 3 January, 2024 1-3 days Mail and parcels with destination Sweden are expected to be delayed due to storm Henk.
Taiwan (TW) 19 December, 2023 3-5 days Mail and parcels with destination Taiwan are expected to be delayed due to limited air transport capacity.
Tanzania (TZ) 5 December, 2023 14 days Mail and parcels with destination Tanzania are expected to be delayed due to severe weather conditions.
Thailand (TH) 25 January, 2024 2-3 days
Mail and parcels with destination Thailand are expected to be delayed due to the relocation of the Thailand Post sorting center.
Thailand (TH) 28 December, 2023 7 days Mail and parcels with destination Thailand are expected to be delayed due to flooding in affected areas with postal codes: 90XXX, 91XXX, 94XXX, 95XXX and 96XXX.
Thailand (TH) 22 December, 2023 1-3 days Mail and parcels with destination Thailand are experiencing delays due to heavy floods. The most affected postcodes are: 80XXX, 84XXX, 90XXX, 92XXX, 93XXX, 94XXX, 95XXX and 96XXX.
United Kingdom (GB) 25 January, 2024 2-3 days Mail and parcels with destination the United Kingdom are expected to be delayed due to storm Jocelyn.
United Kingdom (GB) 22 December, 2023 1-2 days Mail and parcels with destination and origin United Kingdom may be delayed due to a strike at the Eurotunnel.
United Kingdom (GB) 11 December, 2023 2 days Mail and parcels to several regions the United Kingdom are expected to be delayed due to severe weather conditions. The affected regions are Belfast, Channel Islands and Isle of Man.
United Kingdom (GB) 5 December, 2023 2 days Mail and parcels to several regions the United Kingdom are expected to be delayed due to severe weather conditions. The affected regions are northern England, the Midlands, northern Wales and eastern Scotland.
United Kingdom (GB) 2 November, 2023 1-2 days Mail and parcels with destination the United Kingdom are expected to be delayed due to backlog at our partner Royal Mail.
United Kingdom (GB) 2 November, 2023 1-3 days Mail and parcels with destination united Kingdom are expected to be delayed due to storm Ciarán.
United States (US) 19 December, 2023 3-7 days Mail and parcels to several regions of the United States are expected to be delayed due to capacity issues at our postal Partner USPS. The regions affected are Chicago, Los Angeles and New York City and their surrounding areas.

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