Status on delivery for our main destinations

Find the latest news and update alerts of the following countries:

USA

Date of alert:

01 of December 2020, ongoing
Average delay:

9 – 27 days

Country:
United States
Reason for service alert:
Update 01 december: Destination USA has been suffering delays since the start of the Covid-19 pandemic. USPS has recovered their services quite significantly in the past month, but is now coping with substantial volume increases due to Peak season. This is causing delays – mainly on the west-coast and in the South transit times are deteriorating.

We are in constant contact with USPS and improvement actions are taking place. Currently there are issues with flight capacity from Amsterdam toward the East Coast and Chicago area, we expect this to be resolved shortly. This means that some of the volumes may see some delay. Overall delays to the US can be expected during the coming Peak weeks, we will do our utmost to keep these delays to a minimum.

Update 19 october: Due to the outbreak of Corona virus the US government has limited air travel between the US and the European Union.

This impacts our ability to ship volumes to the United States. Currently (19-Oct) our routes remain open to all US destinations but unfortunately we still experience delays at all entry points. Not only issues with flights, but also the scanning and delivery in the US has been impacted due to Corona. Transit times are much longer on all services, and bag labels are not always scanned, resulting in missed tracking events and less visibility on the Packet flows.

We also still see severe quality impact on destination USA. For parcels and EMS we experience transit times up to 15 days, for all other types of mail the transit times can take up untill 20 days in total. All of their operations work in a safe manner. Bag labels are not always scanned at arrival in the US, resulting in missed tracking events and cause lack of visibility, mainly on the Packet Untracked, Tracked and Registered flows.

Canada

Date:

01 July 2020
Expected delay:

Solved

Country:
Canada
Reason for service alert:

Due to restricted access to flights and capacity issues at the only available Canada Post entry point (airport) in combination with peak volumes, we are experiencing heavy delays on our shipments to Canada. Due to corona prevention measurements, Canada Post has delays in processing. This has created a backlog, from which we also see that first in–first out processing is no longer maintained. At customs there are also delays for various reasons.

We are confident that Canada Post will hold up their high performance levels on delivery (99%) albeit with heavy delays. Due to these delays, we will only start working on inquiries from our customers after 60 days. We keep monitoring the situation closely and will update our webpage on a regular basis.

Japan

Date:

10th of July 2020
Expected delay:

Solved

Country:
Japan
Reason for service alert:

Japan is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail and parcels. The affected areas are in the following postcode ranges (as of 10 July 2020): Nagano: 3800000–3999999 Gifu: 5000000–5099999 Shizuoka: 4100000–4399999 Aichi: 4400000–4989999 Nara: 6300000–6399999 Kyoto: 6000000–6299999 Osaka: 53000000–5999999 Hyogo: 6500000–6799999 Wakayama: 6400000–6499999 Ehime: 7900000–7999999 Yamaguchi: 7400000–7599999 Fukuoka: 8000000–8399999, 8710000–8710999 Saga: 8400000–8499999 Kumamoto: 8600000–8699999 Oita: 8700000–8799999 Nagasaki: 8500000–8599999, 8115000–8115999, 8170000–8179999 Kagoshima: 8900000–8999999

Australia

Date:

18th of September 2020
Expected delay:

Solved

Country:
Australia
Reason for service alert:

Direct transport to Melbourne area closed for letter mail and parcels due to COVID 19

Due to governmental restrictions taken in order to manage the impact of the Corona pandemic we are currently not allowed to deliver our letter mail and parcels volumes to Melbourne area. We will arrange transport to different entry points in the Sydney and Perth area. Mail and parcels destined for the area of Melbourne will therefor delay with several days. Please note the service EMS is still accepted in Melbourne.

New Zealand

Date:

01 July 2020
Expected delay:

No delays

Country:
New Zealand
Reason for service alert:

We are closely monitoring the situation on this country.