Information about the coronavirus
The health and safety of our employees, customers and partners are of the utmost importance, which is why we at Spring keep a close eye on coronavirus developments. We will of course take measures as needed and follow the guidelines and instructions of the authorities.
Delivery
The coronavirus cannot be transmitted by mail or packages. We will continue delivering mail, parcels and other shipments for our customers where possible.
Preventing the spread of the coronavirus
We follow guidelines and take precautionary measures to prevent further spread of the coronavirus. Our employees are well informed about what to do to stay healthy and work in a manner which is both safe and hygienic.
Preparation
We are preparing for different scenarios to minimise the disruption of our services; we do this keeping the health and safety of our employees, customers and partners as our top priority.
Frequently asked questions
Coronavirus
When can I expect a response on my inquiry?
Although we do our very best to respond to your inquiries as soon as possible, please be aware that due to peak-period in deliveries it may take a bit longer than usual for us to respond.
Where can I find the latest status on delivery delays and suspended services?
The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update you on the latest situation.
Visit our International Service Alerts for the most current information about delivery abroad.
What is happening with Proof of Delivery shipments?
In more and more countries, the recipient does not physically sign the scanner upon delivery. This minimizes contact and thus the chance of further spread of the coronavirus.
Where can we expect delays?
Many countries have taken measures that affect the delivery of mail and parcels; some countries report delays while others have no service at all for the time being. Check our International Service Alerts the most current information about delivery abroad.
Can I still send parcels and mail abroad?
Yes; Please keep in mind that countries have taken varying measures that affect logistical processes. In some countries, delivery is simply delayed while in others, borders are closed and deliveries cannot be made for the time being. Check our International Service Alerts for the most up-to-date information about service abroad.
