International Service Alerts

Circumstances which can influence the transit time of your shipments

Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below.

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Current events

No delivery due to COVID-19


Date:

3rd of December 2020, ongoing
Expected delay:

unknown, no delivery possible at this moment

Region:
worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.

Bermuda, Brunei, Bhutan, Ecuador, Eritrea, Guinea-Bissau, Honduras, Haiti, Saint Kitts and Nevis, Cayman Islands, Lao, Saint Lucia, Libya, Montserrat, Nicaragua, Papua New Guinea, South Sudan, Sao Tome, Syria, Tajikistan, Turkmenistan, Yemez

Delayed delivery due to COVID-19

Date:

3rd of December 2020, ongoing
Expected delay:

unknown

Region:
worldwide
Reason for service alert:

Delivery delays due to COVID-19. The situation is constantly changing. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Anguilla, Algeria, Antigua & Barbuda, Armenia, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bermuda, Brazil, Belize, Botswana, Bulgaria, Canada, Cape Verde, Central African Republic, Croatia, Chad, Chile, China, Czech Republic, Costa Rica, Colombia, Cuba, Curacao, Cyprus, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Egypt, Equatorial Guinee, France, French Guyana, Guyana, Finland, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Hong Kong, Hungary, India, Iran, Israel, Italy, Jamaica, Jordan, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Liberia, Luxembourg, Malaysia, Malta, Mauritania, Mexico, Morocco, Montenegro, Nepal, New Zealand, Niger, Norway, Paraguay, Peru, Philippines, Poland, Russia, Romania, Sierra Leone, Saint Lucia, Samoa, Serbia, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Seychelles, Switzerland, Senegal, Solomon Islands, Suriname, Thailand, Tonga, Trinidad and Tobago, Turkey, United Kingdom, Ukraine, United States, Uruguay, Vatican, Venezuela, Vietnam, British Virgin Islands, Zambia

United States (US)

Date of alert:

01 of December 2020, ongoing
Average delay:

9 – 27 days

Country:
United States
Reason for service alert:
Update 01 december: Destination USA has been suffering delays since the start of the Covid-19 pandemic. USPS has recovered their services quite significantly in the past month, but is now coping with substantial volume increases due to Peak season. This is causing delays – mainly on the west-coast and in the South transit times are deteriorating.

We are in constant contact with USPS and improvement actions are taking place. Currently there are issues with flight capacity from Amsterdam toward the East Coast and Chicago area, we expect this to be resolved shortly. This means that some of the volumes may see some delay. Overall delays to the US can be expected during the coming Peak weeks, we will do our utmost to keep these delays to a minimum.

Update 19 october: Due to the outbreak of Corona virus the US government has limited air travel between the US and the European Union.

This impacts our ability to ship volumes to the United States. Currently (19-Oct) our routes remain open to all US destinations but unfortunately we still experience delays at all entry points. Not only issues with flights, but also the scanning and delivery in the US has been impacted due to Corona. Transit times are much longer on all services, and bag labels are not always scanned, resulting in missed tracking events and less visibility on the Packet flows.

We also still see severe quality impact on destination USA. For parcels and EMS we experience transit times up to 15 days, for all other types of mail the transit times can take up untill 20 days in total. All of their operations work in a safe manner. Bag labels are not always scanned at arrival in the US, resulting in missed tracking events and cause lack of visibility, mainly on the Packet Untracked, Tracked and Registered flows.

Italy (IT)

Date:

30th of October 2020
Expected delay:

unknown

Country:
Italy
Reason for service alert:

Update 24 of November Poste Italiane suspended postal services in specific areas in order to minimise the spread of the novel coronavirus (Covid-19). This affects Caltanissetta: Centuripe (CAP 94010), Camastra (CAP 92020), Palermo: Misilmeri (CAP 90036) and Ciminna (90023), Ragusa: Vittoria (CAP 97019), Acate (97011) and Comiso (97013), Catania: Cesarò (98033), Bronte (95034), San Teodoro (98030), Maniace (95030)


Update 30th of October Poste Italiane suspended postal services in specific areas in order to minimise the spread of the novel coronavirus (Covid-19). This affects the Crono area:  Napels: Arzano (CAP 80022), Orta di Atella (CAP 81030) en Marcianise (CAP 81025), Messina: Galati Mamertino (CAP 98070), Caltanissetta: Sambuca di Sicilia (CAP 92017), Palermo: Mezzojuso (postcode 90030) en Torretta (postcode 90040), Catania: Randazzo (postcode 95036) en Troina (postcode 94018), Ragusa: Vittoria (postcode 97019)

Update 22nd of October: Due to a national strike in Italy tomorrow, the 23rd of October, shipments will suffer a one day delay in processing or delivery. Special operations have been setup for Sunday, to minimize the impact on your shipments.

Update 31st of July: All zipcode area’s in Italy are open. Parcels can be delivered again. 

Update 6th of May: In Italy specific regions are currently inaccessible for parcel deliveries. These include Region/Postcodes: Brescia (25000 t/m 25999), Piacenza (26000 t/m 26999 and 29000 t/m 29999) and Modena (41000 t/m 41999) Regular post can still be delivered to these area’s.

Italian Postal Service informs us that delivery services have resumed in off-limits municipalities, with effect from 5 March 2020. However to prevent the spread of the novel coronavirus, extra measurements are taken in the whole country as from today. This will lead to longer transit times than usual for mail and e commerce volumes. All services to Italy remain open.

France (FR)

Date of alert:

7th of October 2020, ongoing
Expected delay:

unknown

Country:
France
Reason for service alert:

Update 19th of October: La poste has restored their operations back to six days delivery a week. Although we still measure delays in their processing, situation has improved.

Update 7th of October: Heavy rainfalls caused flooding’s in the regions surrounding Nice and therefor disrupting transport to and from these areas and local infrastructure. This may lead to delays in delivery and collection of mail and parcels.

Update 25th of September: La Poste has increased the number of collection days to 5 days. Delays are still applicable for delivery on (Express) mail volumes but will be less than before. 

Update 23th April: The local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.

Belgium

Date:

18th of September 2020
Expected delay:

Solved

Country:
Belgium
Reason for service alert:

Due to IT issues with our partners in Belgium, we see a deterioration in the number of delivery scans for BPost over the last 5 months.

This does not mean that the packets and parcels are not delivered, they are just missing the delivery scan. Our postal partner is working towards a solution with the greatest urgency, while this is an issue for all postal partners sending to this destination.

Austria

Date:

18th of September 2020
Expected delay:

Solved

Country:
Austria
Reason for service alert:

Due to IT issues with our partners in Austria, we see a deterioration in the number of delivery scans for AT Post over the last 5 months.

This does not mean that the packets and parcels are not delivered, they are just missing the delivery scan. Our postal partner is working towards a solution with the greatest urgency, while this is an issue for all postal partners sending to this destination.

Please keep in mind that AT Post is not sharing tracking events for the registered service.

Australia

Date:

18th of September 2020
Expected delay:

Solved

Country:
Australia
Reason for service alert:

Direct transport to Melbourne area closed for letter mail and parcels due to COVID 19

Due to governmental restrictions taken in order to manage the impact of the Corona pandemic we are currently not allowed to deliver our letter mail and parcels volumes to Melbourne area. We will arrange transport to different entry points in the Sydney and Perth area. Mail and parcels destined for the area of Melbourne will therefor delay with several days. Please note the service EMS is still accepted in Melbourne.

Brazil

Date:

29th of August 2020
Expected delay:

Solved

Country:
Brazil
Reason for service alert:

As from the 18th of August the Brazilian postal operator Correios is at strike at several areas in the country.

This is not a total work stoppage and Correios has activated their Business Continuity Plan with the objective of minimizing the impact on operations.

The following areas are affected by the strike causing delays:

- Amazonas, Bahia, Distrito Federa, Espirito Santo, Minas Gerais, Parana, Piaui, Rio de Janeiro, Sao Paulo.

Due to new customs regulations there were already delays in processing.

Lebanon

Date:

6th of August 2020
Expected delay:

Solved

Country:
Lebanon
Reason for service alert:

State of emergency in Lebanon due to massive explosion Beirut lead to suspension of postal services

Due to the explosion in Beirut on the 4th of August the government declared a state of emergency. This means that postal operations at the office of exchange, distribution centres and post offices, as well as all support functions including customer services, have been suspended throughout Lebanon, until further notice.

China

Date:

20th of July 2020
Expected delay:

Solved

Country:
China
Reason for service alert:

China Post reports delays due to the flooding of the Yangtze river.

The routes to China are open, but the flight capacity remain limited this causes delay on delivery of packages.

Due to these extreme weather conditions, the collection, delivery and transportation of all inbound and outbound international mail products to and from Jiangxi, Jiangsu, Guangxi, Anhui, Hubei, Hunan, Chongqing, Sichuan, Zhejiang and Guizhou provinces is subject to disruption, and the processing, transportation and delivery of inbound items to those provinces may be delayed.

Japan (JP)

Date:

10th of July 2020
Expected delay:

Solved

Country:
Japan
Reason for service alert:

Japan is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail and parcels. The affected areas are in the following postcode ranges (as of 10 July 2020): Nagano: 3800000–3999999 Gifu: 5000000–5099999 Shizuoka: 4100000–4399999 Aichi: 4400000–4989999 Nara: 6300000–6399999 Kyoto: 6000000–6299999 Osaka: 53000000–5999999 Hyogo: 6500000–6799999 Wakayama: 6400000–6499999 Ehime: 7900000–7999999 Yamaguchi: 7400000–7599999 Fukuoka: 8000000–8399999, 8710000–8710999 Saga: 8400000–8499999 Kumamoto: 8600000–8699999 Oita: 8700000–8799999 Nagasaki: 8500000–8599999, 8115000–8115999, 8170000–8179999 Kagoshima: 8900000–8999999

Canada

Date:

01 July 2020
Expected delay:

Solved

Country:
Canada
Reason for service alert:

Due to restricted access to flights and capacity issues at the only available Canada Post entry point (airport) in combination with peak volumes, we are experiencing heavy delays on our shipments to Canada. Due to corona prevention measurements, Canada Post has delays in processing. This has created a backlog, from which we also see that first in–first out processing is no longer maintained. At customs there are also delays for various reasons.

We are confident that Canada Post will hold up their high performance levels on delivery (99%) albeit with heavy delays. Due to these delays, we will only start working on inquiries from our customers after 60 days. We keep monitoring the situation closely and will update our webpage on a regular basis.

Philippines (PHL)

Date:

10th of June 2020
Expected delay:

Solved

Country:
Philippines
Reason for service alert:

The postal operator of destination Philippines has closed its international offices until the 18th of June due to Covid-19 measures. This means that all international services for mail and parcel delivery will be suspended during this time.

Spain (ES)

Date:

27th of May 2020
Expected delay:

Solved

Country:
Spain
Reason for service alert:

Spain is still open for deliveries, but there are delivery delays in general and in the Padron region in particular. An adapted procedure for receipt signature is in place for the Coreios postal service.

Update 23th April: On the most zip codes parcels are being delivered again with a delay. This is still not applicable for the areas with zip codes 10900 10374 24763.

Update 27th march: In Spain specific regions are currently inaccesible for parcel deliveries. These include (Region/Postcodes): Padró : 15282, 15900, 15910, 15911, 15912, 15914, 15915, 15916, 15917, 15920, 15928, 15980, 15981, 15982, 15983, 15984, 15985, 36640, 36645, 36646, 36647, 36649 Cáceres : 10900, Navalmoral de la Mata: 10374 and La Bañeza: 24763 Parcels in transit will be buffered in Spain until these regions are reopened. Regular post can still be delivered to these area’s Expected delay: 7 - 14 days

Germany (DE)

Date:

27th of March 2020, ongoing
Expected delay:

unknown

Country:
Germany
Reason for service alert:

Delivery is still possible in Germany, but tighter controls due to the coronavirus outbreak are resulting in delays. Germany is currently being serviced via our truck network. An adapted procedure for receipt signature via local postal service is in place for the Deutsche Post. Fewer collection points are available due to the mandatory closure of non-essential stores.

United Kingdom (GB)

Date:

27th of March 2020, ongoing
Expected delay:

unknown

Country:
United Kingdom
Reason for service alert:

The UK is still reachable, but delivery is delayed due to tighter coronavirus restrictions. An adapted procedure for receipt signature is in place for the Royal Mail postal service.

The Netherlands (NL)

Date of alert:

16th of March 2020, ongoing
Expected delay:

unknown

Country:
The Netherlands
Reason for service alert:

The Dutch government recently announced new, stricter measures against the spread of the coronavirus. This raises new questions about the delivery of mail and parcels in the Netherlands. The virus cannot be transmitted by mail or packages. This means that delivery continues, as you have come to expect. The health and safety of our customers, employees and partners are of utmost importance. We respond with additional new measures to prevent the further spread of the virus. No signature required Starting Monday, March 16, recipients in the Netherlands will no longer be required to sign for delivery when a packet or parcel is handed over by PostNL. This is done to minimise physical contact. PostNL deliverers will ask instead for the last three numbers of your customer's ID and enter them in the signature field. You may want to inform your customers about this change.