Privacy Statement
G3 Worldwide Mail N.V. and its subsidiaries (“Spring”) aim to provide high-quality services in which reliability is a key factor. We regard the privacy of our customers and the careful treatment of their personal data as an important aspect of the reliability of our products and services. This privacy statement provides general information on how we deal with your personal data.
Our objective
Obviously, it is our objective to offer you the best possible service. We want to offer you targeted and personalised services, and for this we need your personal data. We make sure that we comply with the legislation and regulations that apply to the use of personal data. We consider it very important that our service is transparent, reliable and personal. You can be sure that we process your personal data with the utmost of care.
What are personal data?
Data are considered personal when they can be used to identify you as a person. Examples of personal data include name, address, date of birth and bank account number. Your IP address or user name can also be marked as personal data. In this privacy statement, we will explain how we process your personal data and what measures we take to protect your data. Our privacy statement comprises the following:
1. We need your personal data to be able to provide our services.
Which of your personal data do we process?
We want to continue offering you the high quality service that you have come to expect from us. To allow you to make use of our services, we need your personal data. Depending on the services you use, we may request any of the following personal data:
| Name
| Date of birth
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| Address
| Bank account number
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| Postcode
| User name and password
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| Place of Residence
| User logins
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| E-mail address
| IP address
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| Telephone number
| Language
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| Gender
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| Service
| Personal data
| What do we need it for?
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| Personalised stamp
| A person’s photographic image is considered personal data as well. The photographs you use for the Personalised Stamp may contain images of people.
| We will only use the photograph you upload to print your Personalised Stamps.
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| Next of kin service
| Death certificate
| To prevent misuse, we request that you include a copy of the death certificate and a copy of your ID in the application.
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| ID | If you are the executor, we ask that you include a copy of your ID and the notarial deed of your appointment. |
2. We only use your personal data for the purposes listed in this privacy statement. For example, we will not sell your personal data to third parties.
We only use your personal data for the purposes listed in this privacy statement.
We want to remain open and transparent about the use of your personal data.
The personal data you have registered with us to use a product or service will only be used for the purposes listed below. We will not sell your personal data to third parties.
| What we use your personal data for
| When do we use your personal data?
| |
| 1 | We consider it of the utmost importance to assist you as best we can in providing the products or services you need. To do so, we first need your personal data. We will only use these personal data for this purpose.
| |
| 2 | In addition, we want to be able to keep our customers informed about their orders. If you use a Spring product or service, we will keep you up-to-date on your order, for instance by informing you by e-mail about the status of your order or by notifying you about its delivery.
| Only if you have not disabled the e-mail notification service.
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| 3 | With your permission, we would like to keep you updated on interesting news regarding other products and services by Spring and third parties. In addition, we will regularly update you on similar products from us. We will of course only do so if you have not unsubscribed from this service.
| Only with your permission or if you have not disabled the e-mail notification service.
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| 4 | We would also like to update you on interesting products or services offered by our business partners. If you grant permission us to do so, we can use your personal data to send commercial messages.
| Only with your permission.
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| 5
| We try to keep our services as interesting for you as possible. Therefore, we use your data to present information on our website that is as relevant to you as possible.
| When you make use of one of our products or services. We do so with a legitimate interest.
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| 6 | We try to track down misuse of our services as much as possible. In certain cases, we may use your personal data to monitor the production process and/or to prevent and/or track down cases of fraud.
| In the event that we suspect misuse.
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| 7 | If you have any questions or complaints, we will try to help you as soon as possible. In some cases, we will also first need your personal data in order to do so.
| If you have specific questions or complaints.
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| 8 | We will ask your permission before using your personal data for purposes other than those listed above.
| Only with your permission. |
3. We would like to update you on interesting information about products or services offered by Spring or third parties that are relevant to you.
We can send you relevant information about similar products and/or services from us, unless you explicitly indicate that you prefer not to receive this information.
We also use your personal data to send you interesting information about other types of products or services offered by Spring or other third parties that may be of interest to you. Of course only after you have granted permission.
You can unsubscribe at any time. We provide the option to unsubscribe from these messages whenever you want! For example, in e-mails, click on ‘unsubscribe’ at the bottom of the e-mail.
Offers by third parties. Third parties may approach you to inform you of special offers. Of course, this only happens with your permission and when it is clear to you which third parties you may expect offers from.
4. We want to offer you custom services, which we do by displaying information on our website that is as relevant as possible to you, and by making you interesting offers.
We want to offer you services that are interesting, relevant, custom and user-friendly!
We want to be of great service to you and improve the accessibility and usability of our services as much as we can. If you grant us permission to do so, we can use your personal data to send you offers that we think may be of interest to you. Furthermore, we use your personal preferences to present information on our website that is relevant to you.
Benefit from personalised offers.
We are constantly working to improve our services and to be of even better help to you! Whether you’re purchasing a stamp or looking for more information on one of our services. Everyone has their own personal preferences and wishes, and we want to accommodate that as much as possible. To be of even better help to you and to be able to send you the most relevant offers, we save certain preferences. If for example you purchased stamps in the past, we may be able to send you a great offer for ordering personal stamps in the future.
The factors we take into account in sending out personalised offers include:
- Your sex;
- Previously viewed categories of products or services during your visits in the past;
- Your place of residence (for local offers, for example);
- Your purchasing history.
5. For some services, we make use of support from external parties in delivering the products or services you order. Of course, we make solid agreements with these external parties concerning the careful treatment of your personal data.
For some services, we make use of support from external parties. In that case, it may occur that we share your personal data with these parties.
Most external parties provide support in delivering the products or services you order. In some cases, it may concern an additional service, such as the facilitation of marketing activities. Of course, we make solid agreements with these parties concerning the careful treatment of your personal data.
Supporting external services. When we provide services, we sometimes make use of support from external parties. This could include financial conclusion of payments; for this purpose, we use a payment service provider. We make clear agreements with these parties about the use of your personal data. Your personal data may only be used to carry out the requested service. We receive support from external parties in the following categories:
- Payment service providers;
- Hosting providers;
- External services;
- Data processing companies.
6. If you use a Spring Account, you can easily manage all your personal data at a central location.
What does Spring do with your Spring Account?
If you make use of the advantages of a Spring Account, this additional stipulation applies to your situation. With your Spring Account, you can easily manage all your personal data at a central location and use it for multiple Spring services. That way, you will not have to enter all your personal data every time. Instead, your SpringL Account will fill in the data for you automatically.
The personal data you manage in your Spring Account is used for the following purposes:
| Additional purposes when using a Spring Account | When do we use your personal data?
| |
| 1
| Offering a Spring Account providing you easy access to various Spring services. Your personal data will only be shared with services that fall under the Spring Account you use.
| Only if you use a Spring Account and have thus granted permission.
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| 2
| Offering a Spring Account in which you can manage your personal data.
| Only if you use a Spring Account and have thus granted permission.
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| 3
| We compile statistical data to identify and analyse how, and to what extent, the various services linked to the Spring Account are used by users with a Spring Account.
| Only if you use a Spring Account and have thus granted permission.
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| 4
| We regularly update you on similar products or services from us by way of a newsletter, such as you being able to log in to new services with your existing Spring Account. You can of course unsubscribe from this newsletter.
| If you have not yet disabled the e-mail notification service. |
7. To be able to continue improving our website, we keep track of personal data on the use of our website.
To be able to continue improving our website, we keep track of data on the use of our website by our visitors.
Examples of data on the use of the website we keep track of include:
- Total visitors per part of the day
- Average time spent on the Spring website
- The amount of ‘clicks’ made before purchasing a product
- The settings on your device sent to us by your browser with which you may be identified and with which your visits to the Spring website can be tracked.
For information on cookies, please refer to our cookie disclaimer.
8. We keep your personal data no longer than we need to, except in the event of legal obligations to keep personal data for a longer period of time.
We keep your personal data no longer than we need to.
We need your personal data to be able to offer you the best service. This also initially determines the term we implement in keeping your personal data. Our basic principle is that we only keep personal data as long as we need to be able to provide you with the service you use. After that, we will remove your personal data. In some cases, we are legally obligated to keep personal data for longer periods of time. For example, tax laws require fiscally relevant personal data to be kept for no less than seven years. This may include your personal data, as long as they are fiscally relevant. The other, non-relevant personal data will be removed.
9. We do everything we can to protect your personal data from unauthorised access, loss or theft.
We protect the personal data we keep. It goes without saying that we do everything we can to protect your personal data from unauthorised access, loss or theft the best we can. For this purpose, we have an internal policy to ensure that our products and services are structured in such a way that they fall under a standard, fitting level of security. Spring employees only have access to your personal data when absolutely necessary.
We make agreements on the protection of your personal data that we have processed by external parties. If for our services, we employ an external party that processes personal data for us, we make sure the party meets our security requirements. We do so by signing a so-called ‘Processing Agreement’ in which we make agreements on the protection measures and on the use of the personal data.
10. You have the right to view your personal data that we process. In addition, you have the right to have us correct, block or remove the processing of your personal data.
Your rights as stated by the privacy laws and regulations
Based on the laws and regulations that apply, you have the right to view your personal data that we process. In addition, you have the right to have us correct, block or remove your personal data.
For example, do you want to know what personal data of yours is processed by Spring or which rights you have in terms of correcting, blocking and/or removing data? Contact us at the contact details provided below.
Contact
For any comments or questions on this privacy statement or to view any of your personal data, contact us at our Help & Support page.
This Privacy Statement was last changed on 9 March 2015. We will of course regularly update you on any further changes.