Back to FAQ overview
How do I file for an Inquiry of my items?
An enquiry should only be raised if the addressee confirmed non-receipt of the item. The overseas postal administration may take up to two months or 60 days to give a conclusive reply to your enquiry. All enquiries must be made within six months from the date of posting. You would need to provide a copy of the posting receipt, the registered article number, details of the content, sender and addressee, and a letter from the addressee confirming non-receipt of the article. You can fill in the form online.