Actualités

‘Can you send me that with track & trace?’ A question retailers know all too well. Nowadays when people order something online, they want to know where their package is at al …

Online reviews. We read them when we go to a restaurant or when we want to buy a new tv. We value other peoples’ experiences when we are confronted with something new. It help …

As Internet access and usage continues to grow worldwide, more and more online purchases are done everyday. This causes changes in the shopping experience as we know it. Retai …

The International Postal Corporation (IPS) have released the detailed cross border e-commerce shopper survey 2016. More than 24,000 respondents across 26 markets in North Amer …

Technology changes and develops our online retail trends. Let’s take a closer look at some of these developments, and how retailers and carriers can adapt to these changes.

For years the traditional mail volumes have been declining. The familiar sight of the postman on his daily route is therefore at risk as the work is becoming less. The Dutch n …

Each year PostNL organises an internal competition called the PostNL Masters. With the competition we award employees, teams and business units who made an outstanding contrib …

It’s almost 14 February, Valentine’s Day. To surprise their loved ones, more and more people are buying their gifts online. Make sure you’re prepared.

A customer order which gets returned a couple of days later. It’s a common practice that most e-tailers will recognise. Many online shops offer free returns as part of their s …