International Service Alerts

Circumstances which can influence the transit time of your shipments

Below you find an overview of the current international service alerts.

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Current events

Greece

Date:

13 April 2018
Expected delay:

4 - 10 days

Country:
Greece
Reason for service alert:

We are monitoring significant improvements for destination Greece since the reported issues in Greece in late Q4 2017. Currently we expect 4 to 10 working days for deliveries in Greece. We expect to see further improvements in the upcoming months.

Germany

Date:

11 April 2018
Expected delay:

1 - 3 days

Country:
Germany
Reason for service alert:

Deutsche Post notifies us of a strike at Frankfurt Airport. Destinations serviced by the airport can suffer minor delays of up to 2 days. We will inform you when the situation will be back to normal.

Bolivia

Date:

11 April 2018
Expected delay:

Solved

Country:
Bolivia
Reason for service alert:

Services to Bolivia have resumed. We expect that backlogs can cause minor delays in the next few days with normal service levels to be reached next week. Please note that the organisation in Bolivia is new and might need time to calibrate its proceses. We will continue to monitor the quality to Bolivia. We will inform you when the situation will be back to normal.

Australia

Date:

27 March 2018
Expected delay:

4 - 7 days

Country:
Australia
Reason for service alert:

The area of Queensland has been hit by cyclone Nora, causing flooding and landslides. Deliveries in the region might suffer delays due to damaged infrastructure. We will inform you when the situation will be back to normal.

Australia

Date:

22 March 2018
Expected delay:
1 - 3 days
Country:
Australia
Reason for service alert:

The Australian national postal services informed us on expected delays in the Gold Coast due to the Commonwealth Games held in the region. Deliveries in Queensland might experience minor delays. We will inform you when the situation will be back to normal.

United States of America

Date:

22 March 2018
Expected delay:
Solved
Country:
United States of America
Reason for service alert:

Flights to and from New York have been cancelled due to a snowstorm. Minor delays can occur because of this. Flights are expected to resume on Thursday 22 March. We will inform you when the situation will be back to normal.

Netherlands

Date:

19 March 2018
Expected delay:
1 - 3 days
Country:
Netherlands
Reason for service alert:

Please be advised that on Sunday 1 and Monday 2 April there are Easter celebrations in the Netherlands. During these two days operations will be on a reduced level.

On 27 April there will be another public holiday, Kingsday, on which there are reduced operations as well. As a result, deliveries in the Netherlands can experience some delay during these holidays.

Brazil

Date:

12 March 2018
Expected delay:
7 - 14 days
Country:
Brazil
Reason for service alert:

We have received notifications of backlogs in Brazil due to capacity issues at the Brazilian national courier. During the weekend worker unions in Brazil have decided to strike from Monday 12 March onwards. The strike has an undefined period and it is uncertain what the scale of the strike will be. We are in close contact with authorities in Brazil to get a clear assessment of the situation. Currently, we measure up to 25 working days for all flows to Brazil, please be advised that this can increase in the upcoming weeks due to the issues in Brazil. We will inform you when the situation will be back to normal. Update 15-03: The strike ended due to a court intervention.

Bolivia

Date:

8 March 2018
Expected delay:
4 - 8 weeks
Country:
Bolivia
Reason for service alert:

The Bolivian postal activities are currently being transitioned to a new legal entity. The government of Bolivia has notified us that it expects to resume all post related activities from 19 March onwards. Until then, significant delays in traffic can be expected. We expect deliveries to be delayed between 4 to 6 weeks. We will inform you when the situation will be back to normal. Update 21-03: The estimated date for reopening of postal services in Bolivia has been postponed until 31 March. We expect deliveries to be delayed between 4 to 8 weeks.

Guatamala

Date:

21 February 2018
Expected delay:
No service
Country:
Guatamala
Reason for service alert:

Due to political developments in Guatemala, the national post courier's license has been suspended since the end of 2016. We have received messages from local authorities that they expect to restart activities in Q3 of 2018. We advice customers not to send items with destination Guatemala until further notice. We will inform you when the situation will be back to normal.

Romania

Date:

7 February 2018
Expected delay:
7 - 14 days
Country:
Romania
Reason for service alert:

The national courier of Romania has notified us that they are coping with backlogs, mostly due to peak volumes since earlier this year. Deliveries to and from the region can experience delays until the backlog has been cleared. We will inform you when the situation will be back to normal.

Saudi Arabia

Date:

4 January 2018
Country:
Saudi Arabia
Reason for service alert:

Effective 1 January 2018, a value-added tax (VAT) of 5% will be applied to the total value of each individual item entering the Kingdom of Saudi Arabia, to be paid by the consignee. This includes, without exception, all commodities being sent to Saudi Arabia, regardless of their purpose.

It is therefore essential that each CN22/23 provide clear and precise details, including the name of the product and the total value under each item. This will help speed up Customs processing. Missing details may cause delays.

Greece

Date:

2 November 2017
Expected delay:
7-14 days
Country:
Greece
Reason for service alert:

Greece Post has been applying new customs procedures on both International and domestic mail collection and delivery. Due to an adjustment period, deliveries can be delayed.

South Africa

Date:

19 October 2017
Expected delay:
7-14 days
Country:
South Africa
Reason for service alert:

Due to unexpected high import volumes, South Africa Post Office is experiencing delays in small packets, parcels, EMS and registered mail. Delays of several weeks can be expected. We will provide further updates when the situation improves, or additional information is available. Update 28-03: We are measuring significant improvements for destination South Africa. Performance was low due to capacity issues at the South African post, which was amplified due to peak volumes in December and January. Currently we measure 20 working days in transit for South Africa. We aim to provide further updates when the situation improves, or additional information when available.

Venezuela

Date:

15 August 2017
Expected delay:
Unknown
Country:
Venezuela
Reason for service alert:

We would like to inform you that it’s not possible to send any mail and parcels to Venezuela as the route has been closed off due to the political instability in the country. Currently, we are exploring alternative routes, but advise you not to send any items to Venezuela until further notice.

Should the situation change or if we have a suitable alternative, we will inform you accordingly.