International Service Alerts
Circumstances which can influence the transit time of your shipments
Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below.
E-mail Alerts
Current events
Italy (IT)
Date:
| 13th of December 2019
|
| Expected delay:
| 1-3 days |
| Country:
| Italy |
| Reason for service alert:
| Delays may occur with the delivery of mail and parcels in Italy due to earlier problems with the sorting equipment. The issue is solved, but the temporary disruption of operations may cause delays for a couple of days. |
Brasil (BRA)
Date:
| 9th of December 2019
|
| Expected delay:
| Unknown |
| Country:
| Brasil |
| Reason for service alert:
| The Brazilian postal operator copes with unexpected high mail volumes to be processed. Therefore the delivery of post and parcels with destination Brazil can be delayed. |
France (FR)
Date:
| 5th of December 2019
|
| Expected delay:
| 1-3 days |
| Country:
| France |
| Reason for service alert:
| We are notified of a workers strike in France on the 5th of December. Due to traffic jams and road blocks a delay of 24 hours can be expected. |
Israel (IL)
Date:
| 12th of November 2019
|
| Expected delay:
| solved |
| Country:
| Israel |
| Reason for service alert:
| Due to a security situation in the south of Israel all volumes to this region can be delayed. |
Slovenia (SI)
Date:
| 12th of November 2019
|
| Expected delay:
| Solved |
| Country:
| Slovenia |
| Reason for service alert:
| Because of a strike on Monday November 11th 2019 by the Slovenian Post, minimal operations took place. Expected delay in the delivery of letters is 1 – 3 days. |
Finland (FI)
Date:
| 12th of November 2019
|
| Expected delay:
| 14-28 days |
| Country:
| Finland |
| Reason for service alert:
| Delays may occur during the called strike of Finnish postal workers’ union and several transport trade unions. The strike is happening between November 11th until 24th 2019 and will mainly affect the delivery of mail and parcels by air, because of suspended inbound and outbound airmail. All items transported by road will still operate but may be delayed. Update of November 26th, 2019: The strike will continue until December 8th, 2019. All postal routes from and to Finland are now closed. Expected delay: 14 – 28 days |
Australia (AU)
Date:
| 12th of November 2019
|
| Expected delay:
| 1-3 days |
| Country:
| Australia |
| Reason for service alert:
| The state New South Wales in Australia has been affected by bushfires. Severe conditions impact the deliveries in regions with the following postcodes: 2424, 2427, 2428, 2429, 2430, 2443 and 2446. |
Lebanon (LB)
Date:
| 23th of October 2019
|
| Expected delay:
| Solved |
| Country:
| Lebanon |
| Reason for service alert:
| Due to protests in Lebanon roads are blocked. Therefore the international processing centre is unreachable. Mail and parcel volumes are not being processed at the moment. The delay of the delivery of mail and parcels in unknown. |
Chile (CH)
Date:
| 22th of October 2019
|
| Expected delay:
| Solved |
| Country:
| Chile |
| Reason for service alert:
| Political unrest in Chile causes delays in the delivery of mail and parcels both from and to the country. |
Syria (SY)
Date:
| 17th of October 2019
|
| Expected delay:
| unknown |
| Country:
| Syria |
| Reason for service alert:
| Due to a political crisis we are not able to deliver any items to Syria. We will keep a close watch on developments and keep you informed when situation is changed. |
Hong Kong (HK)
Date:
| 24th of September 2019
|
| Expected delay:
| Solved |
| Country:
| Hong Kong |
| Reason for service alert:
| A series of public events in Hong Kong results in blockage of streets and the transportation network since Saturday September 21st, 2019. This is affecting the processing and delivery of all inbound, outbound and local mail and parcels. It’s unknown for how long this will last. |
Bermuda (BM)
Date:
| 18th of September 2019
|
| Expected delay:
| solved |
| Country:
| Bermuda |
| Reason for service alert:
| The category 3 hurricane Umberto is about to hit Bermuda. As of September 18th, 2019 all mail and parcel collection and delivery services are suspended throughout the island until further notice. |
Spain (ES)
Date:
| 16th of September 2019
|
| Expected delay:
| solved |
| Country:
| Spain
|
| Reason for service alert:
| Due to heavy weather conditions since September 12th, 2019 in the south of Spain delays might occur in the collection and delivery of mail and parcels in the following regions: Alicante (03000-03999), Almería (04000-04999) and Murcia (30000-30999). |
Indonesia (ID)
Date:
| 10th of September 2019
|
| Expected delay:
| solved |
| Country:
| Indonesia
|
| Reason for service alert:
| Due to an unconducive situation in major areas of Papua and West Papua, the processing and delivery of all inbound, outbound and local mail and parcels has been affected since Thursday, August 29th, 2019. The affected districts and areas have the following postal codes: 990xx : Jayapura; – 988xx : Nabire; – 984xx : Sorong; – 996xx : Merauke; – 999xx : Timika; – 983xx : Manokwari |
North-Korea (KP) & South-Korea (KR)
Date:
| 10th of September 2019
|
| Expected delay:
| solved |
| Country:
| North-Korea & South-Korea
|
| Reason for service alert:
| Typhoon Lingling has hit South-Korea and North-Korea. This will have an impact on the infrastructure. Deliveries of mail and parcels might suffer delays due to the damages. |
Slovenia (SL), Albania (AL) and Kosovo (RK)
Date:
| 6th of September 2019
|
| Expected delay:
| Solved |
| Country:
| Slovenia, Albania and Kosovo
|
| Reason for service alert:
| There will be worker strikes at the airline company Adria Airways in the upcoming weeks. The airline services mail and parcel volumes to Slovenia, Albania and Kosovo. There are three-day strikes planned on the 8th, 18th and 30th of September. Volumes to these destinations can experience significant delays during this period. |
Thailand (TH)
Date:
| 6th of September 2019
|
| Expected delay:
| solved |
| Country:
| Thailand
|
| Reason for service alert:
| Thailand Post informs us that Tropical Storms Podul and Kajiki, which hit northern and north-eastern parts of Thailand, have caused flash floods in many areas. This results in delays of mail operations and transportation. This can affect the delivery of post and parcels throughout the following postcodes: 32xxx, 34xxx, 35xxx, 37xxx, 40xxx, 45xxx, 64xxx, 65xxx, 66xxx and 67xxx. |
United States (US)
Date:
| 4th of September 2019
|
| Expected delay:
| solved |
| Country:
| United States |
| Reason for service alert:
| Hurricane Dorian has made landfall in the United States. Hurricanes can impact the infrastructure by causing flight cancellations, flooding and landslides. Deliveries in the region (Florida, North and South Carolina) might suffer delays due to damages. |
Finland (FI)
Date:
| 4th of September 2019
|
| Expected delay:
| solved |
| Country:
| Finland |
| Reason for service alert:
| Monday the 2th of September a strike started at the postal operator of Finland. It is expected that it lasts for two days. We expect significant delays for parcels and mail for the upcoming week. |
Hong Kong (HK)
Date:
| 27th of August 2019
|
| Expected delay:
| Solved |
| Country:
| Hong Kong |
| Reason for service alert:
| The postal operator in Hong Kong informed us that due to a series of public events blockage of streets is occurring in major areas of Hong Kong since Saturday the 24th of August 2019. This is causing serious disruptions and delays in the processing of all inbound, outbound and local mail and parcels. |
Haiti (HT)
Date:
| 20th of August 2019
|
| Expected delay:
| unknown |
| Country:
| Haiti |
| Reason for service alert:
| Due to a carrier embargo our linehaul to Haiti has been temporarily suspended. New volumes are currently accepted and buffered at Amsterdam Airport and will be shipped when a new route has been found. |
Portugal (PT)
Date:
| 14th of August 2019
|
| Expected delay:
| solved |
| Country:
| Portugal |
| Reason for service alert:
| Portuguese fuel truck drivers are on a strike as of August 12th, 2019. The government issued an emergency decree called ‘civil requisition’. It is unknown how long the strike will last and what impact this has on the delivery of mail and parcels with destination Portugal. |
Hong Kong (HK)
Date:
| 1st of August 2019
|
| Expected delay:
| Solved |
| Country:
| Hong Kong |
| Reason for service alert:
| Tropical cyclone Wipha hit Hong Kong July 31st, 2019. Expectations are that the delivery of mail and parcels will be affected and delays may occur. |
South Sudan (SS)
Date:
| 18th of July 2019
|
| Expected delay:
| unknown |
| Country:
| South Sudan |
| Reason for service alert:
| Due to a mail embargo as of July 18th, 2019, we are not able to send any volumes towards South Sudan. The route to South Sudan is closed until further notice. |
French Polynesia (PF)
Date:
| 8th of July 2019
|
| Expected delay:
| solved |
| Country:
| French Polynesia |
| Reason for service alert:
| Since Monday July 8th, 2019 a strike was called by the postal workers in French Polynesia. It is not clear for how long the strike will last. Mail services from and to French Polynesia are disrupted until further notice. |
Nicaragua (NI)
Date:
| 16th of july 2019
|
| Expected delay:
| Solved |
| Country:
| Nicaragua |
| Update:
| As of today the routes to Nicaragua are open. Mail and parcels will be delivered again. |
Cyprus (CY)
Date:
| 25th of June 2019
|
| Expected delay:
| solved |
| Country:
| Cyprus |
| Reason for service alert:
| Because of an extra public holiday on the 25th of June 2019 in Cyprus, mail and parcels will be delivered with a 24 hour delay. |
Brunei (BN)
Date:
| 21st of June 2019
|
| Expected delay:
| solved |
| Country:
| Brunei |
| Reason for service alert:
| At the moment there is no delivery of both mail and parcels to Brunei. We expect the route to Brunei to be open again by the end of June. Therefore delivery of mail and parcels to Brunei will be with a delay of two weeks. |
Bhutan (BT)
Date:
| 27th of June 2019
|
| Expected delay:
| Solved |
| Country:
| Bhutan |
| Reason for service alert:
| Due to severe weather conditions in Bhutan, a 24 hour delay can be expected for the delivery of mail and parcel volumes. |
San Marino (SM)
Date:
| 24th of May 2019
|
| Expected delay:
| Solved |
| Country:
| San Marino |
| Reason for service alert:
| Since May 13th, 2019 there is a strike going on at the local postal service of San Marino. This will affect mail and parcel volumes and delays can be expected. |
Italy (IT)
Date:
| 21th of May 2019
|
| Expected delay:
| solved |
| Country:
| Italy |
| Reason for service alert:
| The Cagliari airport in Italy is closed from May 19th until May 25th due to construction works. Delays in delivery can be expected in the Sardinia region. |
Afghanistan (AF)
Date:
| 21th of May 2019
|
| Expected delay:
| Solved |
| Country:
| Afghanistan |
| Reason for service alert:
| The headquarter of the Afghan Post was hit by a terrorist attack last month. All postal operations are temporarily suspended. It remains unclear when the postal operations will resume. |
Israel (IL)
Date:
| 8th of May 2019
|
| Expected delay:
| Solved |
| Country:
| Israel |
| Reason for service alert:
| Due to the security situation in Israel, there are delays and interruptions in the collection and distribution of mail and parcels. This occurs in the South of Israel as of May 4th, 2019. |
Japan (JP)
Date:
| 30th of April 2019
|
| Expected delay:
| solved |
| Country:
| Japan |
| Reason for service alert:
| Japan is celebrating the imperial transition during a public holiday until May 7th, 2019. During this period, letters will only be delivered on April 27th, 2019 and May 2nd, 2019. Significant delays are expected for items addressed to Japan. |
Argentina (AR)
Date:
| 30th of April 2019
|
| Expected delay:
| solved |
| Country:
| Argentina |
| Reason for service alert:
| Due to a national strike in Argentina there will be no services in the country for 24 hours. Items will be delivered with an expected delay of 1 – 3 days. |
Philippines (PH)
Date:
| 24th of April 2019
|
| Expected delay:
| Solved |
| Country:
| Philippines |
| Reason for service alert:
| The Philippines have been struck by multiple earthquakes. The local postal service expects delays around the regions Lubao, Porac and the Southern island Samar. These regions have suffered damages. Work has shut down for one day on Tuesday 23rd because of this. Mail and parcels from and to the Philippines can suffer delays. |
Italy (IT)
Date:
| 10th of April 2019
|
| Expected delay:
| solved |
| Country:
| Italy |
| Reason for service alert:
| Due to heavy snowfall in Switzerland, delivery of packages in Italy is delayed 24 hours. |
Zimbabwe
Date:
| 21 march 2019
|
| Expected delay:
| Solved |
| Country:
| Zimbabwe |
| Reason for service alert:
| Parts of Zimbabwe have been affected by Cyclone Idai, which hit the country on Friday March 15th, 2019. The cyclone caused serious damage to bridges and the road network in parts of Manicaland. The collection and delivery of mail and parcels are affected in Chimanimani, Chipinge, Biriiri, Birchenough, Nyanga, Nyazura and Rusitu areas. |
United Kingdom (GB)
Date:
| 13 march 2019
|
| Expected delay:
| 1-3 days |
| Country:
| United Kingdom |
| Reason for service alert:
| Update 13 March: The protests of the French customs are continuing. We still measure delays for parcels with destination UK. And expect a 24-28 hours delay for the upcoming days.
8 March: Due to protests by the French customs a heavy traffic jam arises at Calais since the 5th of March. Parcels destined for the United Kingdom go via this route and are therefore delayed. When it comes to the letter post flow there is a minimal effect because alternative routes can be used. As soon the current situation changes, we will communicate about this. |
Italy (IT) & Spain (ES)
Date:
| 8 march 2019
|
| Expected delay:
| Solved |
| Country:
| Italy & Spain |
| Reason for service alert:
| On the 8th of March a general strike will take place in both Italy as well as Spain. Therefore mail and parcels intended for these destinations will be delivered with delays. |
Finland (FI)
Date:
| 15 February 2019
|
| Expected delay:
| solved |
| Country:
| Finland |
| Reason for service alert:
| There is a constant strike going on at the international sorting centre in Helsinki. This will affect mail volumes to and from Finland and delays can be expected. |
Belgium (BE)
Date:
| 12 February 2019
|
| Expected delay:
| Solved |
| Country:
| Belgium |
| Reason for service alert:
| A general strike is announced in Belgium on the 13th of February 2019. The strike will have an impact on the delivery of mail and parcels and delays can be expected. |
Chile (CL)
Date:
| 11 February 2019
|
| Expected delay:
| Solved |
| Country:
| Chile |
| Reason for service alert:
| The national postal service of Chile reports heavy flooding due to rain in Arica and Parinacota. This is affecting the collection and delivery of mail and parcel products. Delays can be expected for all volumes in- and outside these areas of Chile. |
Guatemala (GT)
Date:
| 4 March 2019
|
| Expected delay:
| solved |
| Country:
| Guatemala |
| Reason for service alert:
| Due to political developments in Guatemala, the national postal service of the country was (temporarily) blocked at the end of 2016. The postal service was expected to resume work at the end of 2018, but this is not the case so far. It is not yet known when the work will be resumed. |
France (FR)
Date:
| 1 February 2019
|
| Expected delay:
| solved |
| Country:
| France |
| Reason for service alert:
| UPDATE: The severe weather conditions in the North of France are continuing and with it also the delay in delivery. A traffic ban is currently in force. Due to heavy snowfall in the north of France, the postal transport has to deal with traffic disruptions. This has an effect on the delivery of mail and parcels in this area. Deliveries going from Calais to the UK might be delayed as well. |
United States (US)
Date:
| 31 january 2019
|
| Expected delay:
| Solved |
| Country:
| United States |
| Reason for service alert:
| Due to extreme cold weather conditions in the United States all services were suspended on 31/01. We expect delays until the weather conditions have improved. The following postcode regions are affected: Michigan: 486–491, 493–499 Indiana: 460–469, 472–475, 478, 479 Chicago: 606–608 Lakeland: 530–532, 534, 535, 537–539, 541–545, 549, 600, 602, 601, 611 Detroit: 480–485, 492 Central Illinois: 601, 603–605, 609, 613, 614, 616, 617 Northern Ohio (Cleveland and Lima areas): 441, 458 Ohio Valley (Cincinnati and Columbus areas): 452, 430–432 Northland: 540, 546–548, 550, 551, 553–564, 566 Hawkeye: 500–514, 520–528, 612 Dakotas: 580–588, 570–577 Eastern Nebraska: 680–689. |
South Africa (ZA)
Date:
| 30 january 2019
|
| Expected delay:
| 4-7 days |
| Country:
| South Africa |
| Reason for service alert:
| As a result of the earlier update on South Africa, we expected improvements in the delivery process of postal and parcel volumes. Unfortunately this is not the case. We continue to monitor the quality in South Africa. |
Brunei (BN)
Date:
| 30 january 2019
|
| Expected delay:
| solved |
| Country:
| Brunei |
| Reason for service alert:
| The route to Brunei is temporarily closed. After Lunar New Year (February 5th, 2019), the route will re-open. We expect delays for parcels and mail to Brunei. |
Greece (GR)
Date:
| 22 january 2019
|
| Expected delay:
| Solved |
| Country:
| Greece |
| Reason for service alert:
| On Wednesday January 23rd, 2019 there will be a 24 hour strike in Greece. Mail and parcels to Greece could be delayed. |
South Korea (KP)
Date:
| 16 january 2019
|
| Expected delay:
| solved |
| Country:
| South Korea |
| Reason for service alert:
| Due to a backlog at the sorting centre in South Korea there are currently delays monitored. Expectations are that delays will remain untill the end of the Lunar New Year (the 5th of February). |
Switzerland (CH)
Date:
| 16 january 2019
|
| Expected delay:
| Solved |
| Country:
| Switzerland |
| Reason for service alert:
| The area of Graubünden in the Eastern part of Switzerland is impacted by heavy snowfall, leading to avalanche warnings and closed roads. Therefore delays might occure in delivery of mail and parcels. The affected postal codes are 72xx, 73xx, 75xx and 77xx. |
Uruguay (UY)
Date:
| 16 january 2019
|
| Expected delay:
| Solved |
| Country:
| Uruguay |
| Reason for service alert:
| Due to a congestion at the post office on Montevideo Airport, there is a temporarily carrier embargo to Uruguay. We will send post and parcels again when the embargo is lifted. Until then, post and parcesl will experience delays. |
Brunei (BN)
Date:
| 11 january 2019
|
| Expected delay:
| Solved |
| Country:
| Brunei |
| Reason for service alert:
| Due to an embargo of the airlines, there are currently no flights to Brunei. As a result, mail and parcels are delivered with a delay. Normal delivery times will be available again when the embargo is lifted or when an alternative route is found. |
Antigua and Barbuda (AG)
Date:
| 9 january 2019
|
| Expected delay:
| Solved |
| Country:
| Antigua and Barbuda |
| Reason for service alert:
| Postal employees in Antigua and Barbuda are on a strike since January 2nd, 2019. Delivery of post and parcels on these islands is therefore delayed. |
Austria (AT)
Date:
| 8 january 2019
|
| Expected delay:
| Solved |
| Country:
| Austria |
| Reason for service alert:
| We expect delays of post and parcels with destination Austria due to heavy snowfall in parts of the country. Especially the area’s Hochkar and Styria seem to be most affected. Roads and public services can be closed, because of safety reasons. As a consequence, services in Austria can suffer delays. More snow is expected in the upcoming days, therefore we are not sure about the impact of the delays yet. |
Ukraine (UA)
Date:
| 24 December 2018
|
| Expected delay:
| solved |
| Country:
| Ukraine |
| Reason for service alert:
| Heavy snowfall has reached Kiev, Ukraine. Due to this, airlines have issued an embargo for mail and parcels traveling to Kiev International airport. Mail and parcel volumes for destination Ukraine will be delayed until the embargo is lifted. Update 04-01-2019: Currently volumes are moving again to Ukraine. We are monitoring the recovery of the flow in the upcomming days. We expect not to have any more delays by the end of next week. |
Italy (IT)
Date:
| 17 December 2018
|
| Expected delay:
| solved |
| Country:
| Italy |
| Reason for service alert:
| The Italian postal operator informs us about a strike that will start today, Monday December 17th in Italy. Delays in the delivery of post and parcels can be expected. |
Uruguay (UY)
Date:
| 14 December 2018
|
| Expected delay:
| 4-7 days |
| Country:
| Uruguay |
| Reason for service alert:
| The local postal operator of Uruguay informed us of a domestic strike that is expected to cause delays concerning the delivery of post and parcels within the country. |
France (FR)
Date:
| 10 december 2018
|
| Expected delay:
| 1-3 days |
| Country:
| Solved |
| Reason for service alert:
| UPDATE: Protest actions in France have been ongoing for the last few days. We are informed by our logistical partners in France that their services are still affected in the areas where the protests are active. Parcel delivery within France can still suffer delays due to the road blocks. We have not received any updates regarding the impact on the postal delivery network, but we expect an impact as well. However, our trucks to France, UK and Spain have no more reported delays. If we receive new relevant information about the situation we will inform you. |
Spain (ES)
Date:
| 30 november 2018
|
| Expected delay:
| Solved |
| Country:
| Spain |
| Reason for service alert:
| Today there is a strike at Correos, the national courrier of Spain. They will not deliver and sort parcels at the Correos facilities. This causes delay in shipments to and from Spain. Correos expects that delays will continue next week due to the backlogs that will arise from today. If we receive new relevant information about the situation we will inform you. |
Australia (AU)
Date:
| 30 november 2018
|
| Expected delay:
| Solved |
| Country:
| Australia |
| Reason for service alert:
| The Australian post notifies us of heavy rains in the Sydney area. This affects collection, delivery and transport of mail and parcel volumes. Delays can occure for deliveries from and to Australia. If we receive new relevant information about the situation we will inform you. |
Canada (CN)
Date:
| 30 november 2018
|
| Expected delay:
| Solved |
| Country:
| Canada |
| Reason for service alert:
| Latest news from Canada is that any strike activities are declared illegal. Therefore Canadian post expects normal operations as soon as possible. They do expect that volumes can be delayed until March 2019 due to the backlogs in their operations as of this moment. If we receive new relevant information about the situation we will inform you. |
Greece (GR)
Date:
| 28 november 2018
|
| Expected delay:
| Solved |
| Country:
| Greece |
| Reason for service alert:
| Today Greek postal workers will strike for 24 hours. This causes a 1 day delay in the delivery of mail and parcels to destination Greece. If we receive new relevant information about the situation we will inform you. |