Frequently asked questions

Where can I find the latest status on delivery delays and suspended services?

The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation.


DestinationDelivery’s status for servicesImpact on deliveries
EU
BelgiumAdjusted procedures for POD via BPostDelays

FranceAdjusted procedures for POD via La Poste, limited pick-up points available due to closing of all non-food shops.
The postal sorting centers of the French postal service (La Poste) will be closed on several days between March 25 and April 4.
This will lead to extra delays.
Delays

GermanyAdjusted procedures for POD via Deutsche Post, limited pick-up points available due to closing of all non-food shopsDelays

ItalyAdjusted procedures for POD via Poste Italiane, unable to deliver parcels in most of the regions with postcode 24xxx and 25xx.
Delays

NetherlandsAdjusted procedures for POD via PostNL, limited pick-up points available due to reduced openings of non-food shopsOn time

UKAdjusted procedures for PODDelays
AsiaAustraliaLimited transport capacity to and in Australia, adjusted procedures for POD via Australia PostDelays

ChinaAdjusted procedures for POD via China Post, limited deliveries in Hubei region
Delays

JapanLimited transport capacity to and in Japan, adjusted procedures for POD via Japan PostDelays
Americas
CanadaLimited transport capacity to and in Canada, Adjusted procedures for POD via Canada PostDelays

Brazil
Limited transport capacity to and in Brazil, adjusted procedures for POD via Correios
Delays

United StatesThe impact of peak volumes and limited availability or capacity of our United States Postal Service entry points (at US airports), is causing heavy delays on our shipments. Transit data shows that USPS is experiencing major backlogs at these entry points, resulting for some volumes to experience delays of 6 weeks or more.

We are aware of the issues USPS is facing and where. By working closely together with USPS, we are getting our shipments to the right entry points with the best capacity. Please bear in mind that we are dependent on our partners. Unfortunately these delays affect both mail and parcel volumes. In addition to that, we have noticed missing scans in the US, resulting in items frequently missing updates until they are sorted in the domestic centers of USPS.

Severe delays for some streams

Countries that have suspended all postal services temporarily.


Destination
StatusService suspended since
EU
MoldaviaSuspension of all postal servicesMarch 16th

MontenegroSuspension of all postal servicesMarch 23rd
Non-EU
EcuadorSuspension of all postal servicesMarch 19th

LibyaSuspension of all postal servicesMarch 16th

MongoliaSuspension of all postal servicesMarch 12th

PeruSuspension of all postal servicesMarch 18th

MauritaniaSuspension of all postal servicesMarch 23rd

HondurasSuspension of all postal servicesMarch 24th

PanamaSuspension of all postal servicesMarch 27th

PhilippinesSuspension of all postal servicesJune 10th

BoliviaSuspension of all postal servicesMarch 31st

NepalSuspension of all postal servicesMarch 31st

Saint Kitts and NevisSuspension of all postal servicesMarch 31st

Antigua and BarbudaSuspension of all postal servicesApril 9th

BarbadosSuspension of all postal servicesApril 9th

BermudaSuspension of all postal servicesApril 9th

BruneiSuspension of all postal servicesApril 9th

BahamasSuspension of all postal servicesApril 9th

BelizeSuspension of all postal servicesApril 9th

Domincan RepublicSuspension of all postal servicesApril 9th

Guinea-BissauSuspension of all postal servicesApril 9th

GuineaSuspension of all postal servicesApril 9th

JamaicaSuspension of all postal servicesApril 9th

Saint LuciaSuspension of all postal servicesApril 9th

Kaapverdie (Cape Verde)Suspension of all postal servicesApril 9th

Papua New GuineaSuspension of all postal servicesApril 9th

Solomon IslandsSuspension of all postal servicesApril 9th

SeychellesSuspension of all postal servicesApril 9th

Sierra LeoneSuspension of all postal servicesApril 9th

St. MartinSuspension of all postal servicesApril 9th

TurkmenistanSuspension of all postal servicesMay 22nd

Is your question about something else?

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