Cross border expansion & improved tracking

Explore Crafts

Explore Crafts

About their business

Explore Crafts is a UK based family run e-commerce business with a 99.9% positive rating on eBay and 94% on Amazon.

We pride ourselves on friendly customer service and fast shipment of all orders.

Sustainability is very important to us and we are making steps towards reducing all single use plastic within our business.

What they did prior to working with Spring

An e-commerce business operating on three platforms: eBay, Amazon and own website. Offering a predominantly untracked solution on Linnworks to both the UK and international destinations.

Customer challenges

  • Unreliable tracking on UK and international lanes.
  • Transit times were a key focus for improvement as they were affecting sales and customer service support.

Results

Simple integration into Linnworks giving them access to all Spring solutions.

Tracking services on packets and parcels with confirmed POD when required.

Access to over 200 countries with the click of a button.

All services moved from current provider on untracked route to fully tracked services for both domestic and international shipments.

Additional help to manage eBay and Amazon marketplaces, as PostNL is a confirmed supplier for both sites.

The ability to open the US market for larger items over 2kg.