Improved customer loyalty and business growth

National Wholesale

National Wholesale UK

About their business

Blue Lagoon Products Ltd is an established multi-brand online retailer, known for their NationalWholesale.co.uk and eBay shop brands.

The company ethos is to deliver value for money to its customers across the world.

Customer challenges

  • Blue Lagoon were looking for a wide range of UK and International delivery services due to the diversity of products and product values.
  • Tracking visibility was required for higher value orders but at a competitive price. Cost effective untracked services were also required for those lower value product offerings.

What they did with Spring

Spring provided untracked packet cross-border delivery services for Blue Lagoon’s lower value products and a tracked packet and tracked parcel solution for the higher value SKUs.

Full tracking was made available via Spring’s tracking URL, along with the availability of direct tracking links to the final mile delivery providers across Europe and worldwide.

Results

Increased consumer loyalty due to improved track and trace visibility.

Provided consumers with a reliable and effective service for items specifically over 2kg.

Growth in business revenue.