Frequently Asked Questions

Select your question I am expecting a parcel but I do not have a tracking code. What should I do? Does Spring Global Delivery Solutions offer collection services? I missed the delivery of my parcel(s). What should I do? My parcel did not arrive on the expected delivery date, what should my customer do? Do I need to fill out a customs form for my shipment? How many parcels do I need to send in order to qualify for a business contract? Tracking results indicate that my parcel is in a different country than its intended destination country? What should I do? What are the transit times for international deliveries? What happens if my customer forgets to collect an item? What service does PostNL offer when my clients are not at home to take delivery?