International Service Alerts

Circumstances which can influence the transit time of your shipments

Below you find an overview of the current international service alerts.

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Impact of COVID-19

Countries around the world are taking measures due to the coronavirus that may affect logistical processes – causing delays or limiting the services. Please find below the latest information per destination.

For more information visit: Information about the coronavirus

Status on delivery for our main destinations

Find the latest news and update alerts on our main destinations: USA, Canada, Japan, Australia and New Zealand.

More information

Current events

No delivery due to COVID-19


Date:

3rd of July 2020
Expected delay:

unknown, no delivery possible at this moment

Region:
worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.


Antigua & Barbuda, Bahamas, Barbados, Bolivia, Belize, Bermuda, Brunei, Cape Verde, Dominican Republic, Ecuador, Guinee Bissau, Honduras, Jamaica, Kuwait, Libya, Saint Lucia, Mauritania, Nepal, Papua New Guinea, Peru, Islands, Seychelles, Sierra Leone, Saint Martin, Saint Kitts and Nevis, Turkmenistan, Yemen.

Delayed delivery due to COVID-19

Date:

3rd of July 2020
Expected delay:

unknown

Region:
worldwide
Reason for service alert:

Delivery delays due to COVID-19. The situation is constantly changing. PostNL has no influence on this. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Algeria, Armenia, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Belize, Bhutan, Bulgaria, Canada, Central African Republic, Chile, China, Czech Republic,Fot Colombia, Costa Rica, Curacao, Cyprus, Denmark, Estonia, Egypt, France, Finland, Georgia, Germany, Greece, Haiti, Hong Kong, Hungary, India, Israel, Italy, Jordan, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Malaysia, Mexico, Morocco, New Zealand, Norway, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Russia, Romania, Samoa, Serbia, Singapore, Slovakia, Solomon, Spain, Suriname, South Korea, Sweden, Switzerland, Senegal, Thailand, Tonga, Turkey, United Kingdom, Ukraine, United States, Urugay, Vatican, Vietnam.

United States (US)

Date:

1st of July 2020
Expected delay:

9 – 27 days

Country:
United States
Reason for service alert:

Due to the impact of peak volumes and limited availability or capacity of our United States Postal Service entry points (at US airports), we are experiencing heavy delays on our shipments. Transit data shows that USPS is experiencing major backlogs in these entry points, resulting for some volumes to experience delays of 6 weeks or more.

We are aware of the issues USPS is facing and where. We are working closely with USPS every day to get our shipments to the right entry points with the best capacity. While we are working hard to resolve this as quickly as possible, we are dependent on our partners. Unfortunately these delays affects both mail and parcel volumes. In addition to that we have noticed missing scans in the US, resulting in items frequently missing updates until they are sorted in the domestic centers of USPS.

Canada

Date:

01 July 2020
Expected delay:

9 – 27 days

Country:
Canada
Reason for service alert:

Due to restricted access to flights and capacity issues at the only available Canada Post entry point (airport) in combination with peak volumes, we are experiencing heavy delays on our shipments to Canada. Due to corona prevention measurements, Canada Post has delays in processing. This has created a backlog, from which we also see that first in–first out processing is no longer maintained. At customs there are also delays for various reasons.

We are confident that Canada Post will hold up their high performance levels on delivery (99%) albeit with heavy delays. Due to these delays, we will only start working on inquiries from our customers after 60 days. We keep monitoring the situation closely and will update our webpage on a regular basis.

Italy (IT)

Date:

19th of June 2020
Expected delay:

4-7 days

Country:
Italy
Reason for service alert:

Italian Postal Service informs us that delivery services have resumed in off-limits municipalities, with effect from 5 March 2020. However to prevent the spread of the novel coronavirus, extra measurements are taken in the whole country as from today. This will lead to longer transit times than usual for mail and e commerce volumes. All services to Italy remain open.

Update 19th of June: Due Corona measures in Italy our networkpartner for parcel deliveries is not able to provide services in most of the regions with postcode 24xxx and 25xx. We therefore dot not handle new parcels for these postcode areas. In that case items will be return to sender

Update 14th of May: All zipcode area’s in Italy are open. Parcels can be delivered again. 

Update 6th of May: In Italy specific regions are currently inaccessible for parcel deliveries. These include Region/Postcodes: Brescia (25000 t/m 25999), Piacenza (26000 t/m 26999 and 29000 t/m 29999) and Modena (41000 t/m 41999) Regular post can still be delivered to these area’s.

Philippines (PHL)

Date:

10th of June 2020
Expected delay:

Solved

Country:
Philippines
Reason for service alert:

The postal operator of destination Philippines has closed its international offices until the 18th of June due to Covid-19 measures. This means that all international services for mail and parcel delivery will be suspended during this time.

Spain (ES)

Date:

27th of May 2020
Expected delay:

solved

Country:
Spain
Reason for service alert:

Spain is still open for deliveries, but there are delivery delays in general and in the Padron region in particular. An adapted procedure for receipt signature is in place for the Coreios postal service.

Update 23th April: On the most zip codes parcels are being delivered again with a delay. This is still not applicable for the areas with zip codes 10900 10374 24763.

Update 27th march: In Spain specific regions are currently inaccesible for parcel deliveries. These include (Region/Postcodes): Padró : 15282, 15900, 15910, 15911, 15912, 15914, 15915, 15916, 15917, 15920, 15928, 15980, 15981, 15982, 15983, 15984, 15985, 36640, 36645, 36646, 36647, 36649 Cáceres : 10900, Navalmoral de la Mata: 10374 and La Bañeza: 24763 Parcels in transit will be buffered in Spain until these regions are reopened. Regular post can still be delivered to these area’s Expected delay: 7 - 14 days

France (FR)

Date:

24th of April 2020
Expected delay:

unknown

Country:
France
Reason for service alert:
Update 23th April: The local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.

Update 27thof March: French postal service (La Poste) sorting centres are closed between March 25 and April 4. This means mail delivery will be delayed. The extent of the delays is unknown. This does not impact package delivery, however fewer collection points are available due to the mandatory closure of non-essential stores. An adapted procedure for receipt signature via local postal service, La Poste, is in place.

Belgium (BE)

Date:

27th of March 2020
Expected delay:

unknown

Country:
Belgium
Reason for service alert:

In Belgium, deliveries run via our own PostNL network. The closure of non-essential retail stores is affecting delivery, as fewer pickup points are available. Go to postnl.be/corona for updated information the effect of the coronavirus on delivery and transit times.

Germany (DE)

Date:

27th of March 2020
Expected delay:

unknown

Country:
Germany
Reason for service alert:

Delivery is still possible in Germany, but tighter controls due to the coronavirus outbreak are resulting in delays. Germany is currently being serviced via our truck network. An adapted procedure for receipt signature via local postal service is in place for the Deutsche Post. Fewer collection points are available due to the mandatory closure of non-essential stores.

United Kingdom (GB)

Date:

27th of March 2020
Expected delay:

unknown

Country:
United Kingdom
Reason for service alert:

The UK is still reachable, but delivery is delayed due to tighter coronavirus restrictions. An adapted procedure for receipt signature is in place for the Royal Mail postal service.

The Netherlands (NL)

Date:

16th of March 2020
Expected delay:

update

Country:
The Netherlands
Reason for service alert:

The Dutch government recently announced new, stricter measures against the spread of the coronavirus. This raises new questions about the delivery of mail and parcels in the Netherlands. The virus cannot be transmitted by mail or packages. This means that delivery continues, as you have come to expect. The health and safety of our customers, employees and partners are of utmost importance. We respond with additional new measures to prevent the further spread of the virus. No signature required Starting Monday, March 16, recipients in the Netherlands will no longer be required to sign for delivery when a packet or parcel is handed over by PostNL. This is done to minimise physical contact. PostNL deliverers will ask instead for the last three numbers of your customer's ID and enter them in the signature field. You may want to inform your customers about this change.

United States (USA)

Date:

13th of March 2020
Expected delay:

1-3 days

Country:
United States
Reason for service alert:

Due to the outbreak of COVID-19 we have limited transport options to the United States. We see longer transit times to the US-regions West - and South-East Coast. All other destinations in the US are serviced as normal.