Track & Trace

Happy customer signing parcel
I am expecting a parcel but I do not have a tracking code. What should I do?

Please contact the sender to obtain your tracking number.

My parcel did not arrive on the expected delivery date, what should my customer do?

Although the couriers endeavour to deliver within the correct transit times, it is possible that on some occasions unforeseen circumstances can push the delivery date back.

I missed the delivery of my parcel(s). What should I do?

If delivery cannot be completed, the driver will leave a notification with a parcel reference number. Please follow the instructions on the notification to learn the location of your parcel.

My parcel is in a different country than its intended destination country? What should I do?

There is no need to worry. It is normal for parcels to be routed through intermediate countries. In order to show you the latest status information, we track your parcel through each of these intermediate countries.

What happens if my customer forgets to collect an item?

If an item is not collected within 10 to 21 days, it will be returned to the sender. For international items, the retention period varies from post to post but the average duration ranges between 7 and 30 days.

What service does Spring offer when my clients are not at home to take delivery?

If your customer is not at home when the parcel is being delivered we will make a second, and dependent on country of destination, a third delivery attempt. You customer will receive a notification with instructions how to collect their parcel.