Frequently asked Questions

You are free to contact us via our Contact form

We are located in 16 countries worldwide.

Spring Global Delivery Solutions offers international distribution solutions for businesses. If you are interested in our services please contact us

It depends on the country of destination and shipment value: 

1. For deliveries inside the European Union a customs form is not required. 

2. For non-EU deliveries with a value of € 425 or less, you are required to fill out a CN22 form. 

3. For non-EU deliveries with a value of more than € 425, you are required to fill out a CN23 form.

Yes, we can arrange to pick up your parcels. Rates are calculated based on for example: the number of parcels or pallets to be collected, collection frequency, your location, total weight of the shipment etc. 

Please contact us to provide you with a tailored solution.

Delivery times vary depending on the country of destination.

We offer flexible return options to suit your needs: in-box labels, home-print labels via link, or paperless solutions. These can be tailored to your business model and customer preferences.

Yes. Our return services integrate easily with most e-commerce platforms through a simple IT installation. You can manage both outgoing and return shipments from one central system.

Yes. All return shipments can be fully tracked, giving both you and your customers visibility throughout the return process—from drop-off to arrival at your facility.

Very easy. With access to over 120,000 drop-off points globally, paperless or printable label options, and no need for complicated processes, your customers can return items quickly and conveniently.

Yes. You can gather return reasons online through a branded returns portal or custom form. This helps improve your product and customer service while streamlining returns management.

Customs clearance is the process of preparing and submitting documentation required to move goods across borders. Spring GDS handles this for you, including VAT and Duty declarations, so your parcels clear customs smoothly and legally.

1. The invoice with relevant data

2. Proof of Origin documents if applicable

3. Product-specific document if applicable

1. The invoice with relevant data

2. Proof of Origin documents if applicable

3. Product-specific document if applicable

When sending goods to the UK, regulations governing the import of goods are bound.

Customs requirements

Each parcel does not require a physical customs declaration form if the customs process will be performed via IT systems.

Each parcel does not require a commercial invoice if clearance is performed automatically though we strongly advise you to attach it to the parcel to facilitate the customs process.

Multiples are not permitted.

Value HS Code requirements.

Import duties and taxes

UK charges tax and import duties that are applicable on the majority of imports. However the amount of duties and tax depend on the value of the goods shipped.

Please note! We do our best to keep this information up to date, but as the sender you are ultimately responsible for the contents of your shipment. Spring may not be held responsible for any damages to or confiscation of the shipment. Therefore, we ask that you refer to the website of your local postal company, customs department, or embassy of the country to which you are sending your shipment for the most recent information.

A Customs invoice should at least contain the following information: 

Origin of goods by HS codes

Gross & Net weight of goods by HS code

Values of the goods and currencies by HS code

Value of any added services such as Transport or insurances

EORI number & VAT registration number

Seller

Buyer

Incoterms

The above information will determine if duty is payable if applicable. Please note that some may not be dutiable such as service for example. Additionally, if you are sending for example samples, the invoice should still include the wording “Nominal Value for Customs Purpose Only” and should therefore also contain a nominal value. Important to mention that if goods are shipped without commercial invoice this may affect processing of the goods at customs hence delays in your delivery to final consumer.

It is Important to mention that if goods are shipped without commercial invoice this may affect processing of the goods at customs hence delays in your delivery to final consumer.

More information may be required depending of the incoterms (DAP or DDP) you will choose to ship.

Contact us now and request more information to your local account manager who will provide you with the list of required data field applicable to your shipping choice.

Absolutely. Our paperless customs solutions log declarations and tax data directly into your shipping dashboard—saving time and ensuring compliance with international trade requirements.