International service alerts

Stay up to date with events that may affect your international shipping

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View below news about external events that may affect your transit times

Service Suspensions

Due to closed routes, mail and package delivery is not possible to several destinations. At this time it is unknown when the situation changes, nor when routes reopen. Please note, as the situation is dynamic, the information is subject to change.

Libya, Haiti, New Caledonia, North Korea, Palestine, South Sudan, Sudan, Syria, Timor-Leste and Yemen.

Actual delays

Papua New Guinea (PG)

Reported Last update Expected delay Reason for alert
28 May 28 May 14 days Mail and parcels with destination Papua New Guinea are expected to be delayed with 14 days due to landslides. The previously communicated delay caused by the state of emergency of the country as a result of riots still applies. The total expected delay is 4 weeks.
16 January 28 May 14 days Mail and parcels with destination Papua New Guinea are expected to be delayed due to the country being in a state of emergency as a result of riots.

New Caledonia (NC)

Reported Last update Expected delay Reason for alert
21 May 21 May no delivery Mail and parcels with destination New Caledonia cannot be delivered due to the unstable situation in New Caledonia.

Belarus (BY)

Reported Last update Expected delay Reason for alert
21 May 21 May 7 days Mail and parcels to Belarus are expected to be delayed due to flying restrictions and complications at the border. Therefore all shipments are transported by truck, resulting in a delay of seven days.

Brazil (BR)

Reported Last update Expected delay Reason for alert
10 May 10 May unknown Due to flooding, delays are expected in the delivery of mail and parcels in the state of Rio Grande do Sul in Brazil.
1 February 11 April more than 21 days Mail and parcels with destination Brazil are expected to be delayed due to backlogs at the Brazilian customs office.

Italy (IT)

Reported Last update Expected delay Reason for alert
24 May 24 May 1 day Mail and parcels to the area of Lombardy in Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike from Tuesday 21 May.

Greece (GR)

Reported Last update Expected delay Reason for alert
30 April 30 April 1-2 days Mail and parcels with destination Greece are expected to be delayed due to an announced national strike on Tuesday 7 May.

Norway (NO)

Reported Last update Expected delay Reason for alert
19 April 19 April 1-2 days Mail and parcels with destination Norway are expected to be delayed due to limited capacity at our postal partner Norway Post. The delay is expected to last until the end of September.
21 March 21 March no delay Mail and parcels with destination Norway might have incomplete tracking information due to IT issues at our postal partner Posten Norway. The delivery of shipments is not affected.

Australia (AU)

Reported Last update Expected delay Reason for alert
26 September, 2023 14 March 5-7 days Mail and parcels with destination Australia are expected to be delayed due to transport issues. This previously communicated issue has improved and the delay decreased to 5-7 days.

Mexico (MX)

Reported Last update Expected delay Reason for alert
22 May, 2023 11 April, 2024 14 - 21 days Mail and parcels with destination Mexico are expected to be delayed due to transport issues at the Mexican postal network and backlogs. This previously communicated issue is still relevant and the delay increased to 14 to 21 days.

Haiti (HT)

Reported Last update Expected delay Reason for alert
21 March 21 March no delivery Mail and parcels with destination Haiti cannot be delivered due to absent air transport.

the United Kingdom (GB)

Reported Last update Expected delay Reason for alert
13 March 13 March 1-2 days Mail and parcels with destination the United Kingdom delivered by Royal Mail via postal routing may be delayed due to backlogs at customs. Only shipments subjected to customs, where taxes and duties are not paid upfront (DDU, so not DDP) will be affected.

Malta (MT)

Reported Last update Expected delay Reason for alert
13 March 13 March 3-5 days Mail and parcels with destination Malta may be delayed due to limited air transport capacity and backlogs at Malta Post.

the United States (US)

Reported Last update Expected delay Reason for alert
5 March 6 March 5-7 days Mail and parcels to the United States may be delayed due to air transport issues. The affected region is Chicago and its surrounding areas.

Chile (CL)

Reported Last update Expected delay Reason for alert
19 May, 2023 6 March no delay Tracking information (e.g. delivery confirmation) is currently not available for shipments to Chile, due to IT issues at our postal partner Correos Chile.

Comoro Islands (KM)

Reported Last update Expected delay Reason for alert
16 January 6 march no delivery Mail and parcels with destination the Comoro Islands cannot be delivered due to absent air transport capacity.

Libya (LY)

Reported Last update Expected delay Reason for alert
5 January 6 March no delivery Mail and parcels with destination Libya cannot be delivered due to absent air transport capacity.

Indonesia (ID)

Reported Last update Expected delay Reason for alert
2 January 3 March no delay Mail and parcels with destination Indonesia can suffer from incomplete or delayed tracking information due to IT issues at our postal partner POS Indonesia. The delivery of shipments is not affected.

Israel (IL)

Reported Last update Expected delay Reason for alert
23 November, 2023 6 March, 2024 7-14 days Tracking information for mail and parcels with destination Israel is available again. The earlier communicated delay of 7 to 14 days is still relevant due to the current situation.

Mongolia (MN)

Reported Last update Expected delay Reason for alert
14 November, 2023 6 March, 2024 7-14 days Mail and parcels with destination Mongolia are experiencing delays due to limited air capacity.

Colombia (CO)

Reported Last update Expected delay Reason for alert
2 November, 2023 6 March, 2024 more than 21 days Mail and parcels with destination Colombia are expected to be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. Additionally, tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Colombia due to IT issues at the postal service in Colombia. These issues, communicated on 7 July, 2023 remain unchanged.

Palestine (PS)

Reported Last update Expected delay Reason for alert
17 October, 2023 6 March, 2024 no delivery Due to the current situation in Palestine, we are currently not able to deliver mail and parcels to and from Palestine.

Ukraine (UA)

Reported Last update Expected delay Reason for alert
12 June, 2023 6 March, 2024 unknown Due to the current situation in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

South Sudan (SS)

Reported Last update Expected delay Reason for alert
21 April, 2023 6 March, 2024 no delivery Mail and parcels cannot be delivered due to a suspension of services in South Sudan.

Sudan (SD)

Reported Last update Expected delay Reason for alert
21 April, 2023 9 February, 2024 no delivery Mail and parcels cannot be delivered due to a suspension of services in Sudan.

Resolved delays

Country Date of alert Expected delay Reason for alert
the United States, Canada, Brazil, Malta, Argentina, Kazakhstan, Colombia and Kyrgyzstan 20 February, 2024 1-3 days Mail and parcels with destination the United States, Canada, Brazil, Malta, Argentina, Kazakhstan, Colombia and Kyrgyzstan may be delayed due to limited air transport capacity, caused by strikes at Frankfurt Airport.
Algeria (DZ) 28 December, 2023 7 days Mail and parcels with destination Algeria are expected to be delayed due to relocation of operational offices of our delivery partner Algerian Post.
Australia (AU) 9 April, 2024 1-2 days Mail and parcels to certain areas in Australia may be delayed due to floods. The affected areas are New South Wales and Queensland.
Australia (AU) 14 March, 2024 1-2 days Mail and parcels to Western Australia are expected to be delayed due to floods. The affected postal codes are 6440, 6725–6740, 6758, 6760, 6765 and 6770.
Australia (AU) 1 March, 2024 7 days Mail and parcels to the Victoria region in Australia are expected to be delayed due to wildfires. The affected postal codes are 3352, 3373, 3467, 3468, 3477, 3478, 3469, 3370 and 3352.
Belgium (BE) 24 April, 2024 3-5 days Mail to the area of Wallonia in Belgium delivered by our postal partner Bpost is expected to be delayed due to an announced strike from Monday 22 April. Additionally, tracking updates might be incomplete. This previously communicated issue is still relevant, and the delay increased to 3-5 days.
Belgium (BE) 19 April, 2024 1-2 days Mail to the area of Wallonia in Belgium delivered by our postal partner Bpost might be delayed due to an announced strike from Monday 22 April. Additionally, tracking updates might be incomplete.
Belgium (BE) 2 November, 2023 1-3 days Mail and parcels with destination Belgium are expected to be delayed due to storm Ciarán.
Brazil (BR) 19 December, 2023 7 days
Mail and parcels with destination Brazil are expected to be delayed due to capacity issues at our postal partner Correios Brazil.
Brazil (BR) 21 November, 2023 3-5 days Mail and parcels to the state of Rio Grande do Sul in Brazil are expected to be delayed due to floods.
Canada (CA) 19 April 3-6 days Mail and parcels with destination Canada are expected to be delayed due to limited air transport capacity.
Canada (CA) 23 November, 2023 7 days Mail and parcels with destination Canada are expected to be delayed due to limited air transport capacity and capacity issues at our postal partner Canada Post.
Chile (CL) 9 Februari, 2024 1-3 days Mail and parcels with destination Chile may be delayed due to wildfires. The affected region is Valparaíso.
Croatia (HR) 31 January, 2024 no delay Mail and parcels with destination Croatia can have incomplete tracking information due to IT issues at our postal partner Hrvatska pošta. The delivery of shipments is not affected.
Cyprus (CY) 22 December, 2023 3-5 days Mail and parcels with destination Cyprus are expected to be delayed due to limited air transport capacity and capacity issues at our postal partner Cyprus Post.
Cyprus (CY) 12 December, 2023 3-5 days Mail and parcels with destination Cyprus are expected to be delayed due to a strike at our postal partner Cyprus Post from Tuesday 12 December to Thursday 14 December.
Denmark (DK) 3 January, 2024 1-3 days Mail and parcels with destination Denmark are expected to be delayed due to storm Henk.
Dominican Republic (DO) 21 November, 2023 3-5 days Mail and parcels with destination Dominican Republic are expected to be delayed due to floods.
Fiji (FJ) 16 November, 2023 3-5 days Mail and parcels with destination Fiji are expected to be delayed due to tropical cyclone Mal.
Finland (FI) 25 January, 2024 4-5 days Mail and parcels with destination Finland delivered by our postal partner Posti are expected to be delayed due to a strike.
France (FR) 25 January, 2024 1-2 days Mail and parcels with destination France and returns from France may be delayed due to strikes and blockades of the agricultural sector.
France (FR) 14 November, 2023 7 days Mail and parcels to certain areas in France are expected to be delayed due to floodings. The following postal codes are affected: 59116, 59270-59299, 59670-59285, 59114-59181, 59173-59232, 59189-59660, 62650-62560, 62990-62170, 62180-62600, 62570-62575, 62380-62570, 62500-62510, 62136-62350, 62120-62360, 62179-62910.
France (FR) 2 November, 2023 1-3 days Both postal and commercial shipments with destinations in the north-west of France are expected to be delayed due to storm Ciarán.
Germany (DE) 1 December, 2023 2-3 days Parcels with destination Germany delivered by Hermes are expected to be delayed in weeks 48 and 49 due to severe weather and transport issues. The expected delay in week 48 is three days, and in week 49 two days.
Greece (GR) 28 Feburary, 2024 1 day Mail and parcels with destination Greece are expected to be delayed due to a strike at our postal partner Hellenic Post on Wednesday, 28 February.
Greece (GR) 22 December, 2023 2 days Mail and parcels with destination Greece are expected to be delayed due to capacity issues at our postal partner Hellenic Post.
Greece (GR) 11 December, 2023 no delay Tracking information is currently incomplete for mail and parcels to Greece due to IT issues at our postal partner Hellenic Post. This will not affect transit times.
Guadeloupe (GP) 23 November, 2023 up to 5 days Mail and parcels with destination Guadeloupe are expected to be delayed due to a strike.
Ireland (IE) 5 April, 2024 1 day Mail and parcels with destination Ireland are expected to be delayed due to storm Kathleen.
Ireland (IE) 5 April, 2024 1-2 days Mail and parcels with destination Ireland are expected to be delayed due to storm Kathleen.
Ireland (IE) 1 March, 2024 1-2 days Mail and parcels to certain areas in Ireland may be delayed due to heavy snowfall. The affected areas are Fermanagh, West Tyrone, Rosslare Harbour, Rosslare Strand, Tagoat, Killinick and Dublin North.
Ireland (IE) 28 December, 2023 2-3 days Mail and parcels with destination Ireland are expected to be delayed due to storm Gerrit.
Ireland (IE) 2 November, 2023 1-3 days Mail and parcels with destination Ireland are expected to be delayed due to storm Ciarán.
Italy (IT) 19 April, 2024 1-2 days Mail and parcels to certain areas of Italy are expected to be delayed due to a drivers strike. The affected areas are Brescia, Brescia centre, Rovato, Stezzano and Desenzano. This previously communicated alert now affects both our delivery partners Bartolini and Poste Italiane. Delivery partner Bartolini will deliver directly to pickup points in the affected areas.
Italy (IT) 30 April, 2024 1-2 days The national strike in Italy on Tuesday 30 April only affects our partner BRT. Mail and parcels delivered by our partner Poste Italiane are not affected by the strike. Delivery areas of BRT affected by the strike are expected to be delayed or will be directly delivered to the BRT pick-up points.
Italy (IT) 5 April, 2024 Mail and parcels to certain areas of Italy delivered by our partner Bartolini are expected to be delayed due to a drivers strike. The affected areas are Brescia, Brescia centre, Rovato, Landriano, Stezzano and Desenzano.
Italy (IT) 20 February, 2024 1-2 days Mail and parcels with destination Italy may be delayed due to a strike on Friday, 23 February in Italy.
Italy (IT) 31 January, 2024 1-3 days Mail and parcels with destination Italy delivered by our postal partner Poste Italiane may be delayed due to capacity issues at Poste Italiane.
Italy (IT) 24 November, 2023 1-3 days Mail and parcels with destination Italy are expected to be delayed in week 48 due a strike in Italy on Friday, 24 November.
Italy (IT) 14 November, 2023 1-3 days Mail and parcels with destination Italy are expected to be delayed due to a strike in Italy on Friday, 17 November.
Italy (IT) 9 November, 2023 7 days Mail and parcels with destination Tuscany might experience a delay due to floodings in the region.
Italy (IT) 3 November, 2023 no delay Tracking information might be incomplete for packets and registerd mail to Italy due to IT issues at the Italian postal service. This issue mostly affects shipments accepted in Italy in week 42.
Japan (JP) 2 January, 2024 2 days Mail and parcels with destination Japan are expected to be delayed due to an earthquake. Affected prefectures are Fukui, Hokkaido, Hyogo, Ishikawa, Nagano, Niigata, Toyama, and Yamagata.
Libya (LY) 5 December, 2023 14 days Mail and parcels with destination Libya are expected to be delayed due to transport issues.
Madagascar (MG) 5 April, 2024 7 days Mail and parcels with destination Madagascar are expected to be delayed due to cyclone Gamane.
Malta (MT) 14 November, 2023 3-5 days Mail and parcels with destination Malta are experiencing delays due to limited air capacity.
Mauritius (MU) 24 April, 2024 7 days Mail and parcels with destination Mauritius are expected to be delayed due to severe weather.
Mayotte (YT) 9 February, 2024 no delivery Mail and parcels cannot be delivered due to a suspension of services in Mayotte.
Myanmar (MM) 27 February, 2024 no delivery Mail and parcels with destination Myanmar cannot be delivered due to absent air transport.
Myanmar (MM) 20 February 7 days Mail and parcels with destination Myanmar are expected to be delayed due to limited air transport capacity.
Niger (NE) 28 March, 2024 no delivery Mail and parcels with destination Niger cannot be delivered due to absent air transport.
Norway (NO) 4 January, 2024 1-3 days Mail and parcels with destination Norway are expected to be delayed due to storm Henk.
Poland (PL) 21 March, 2024 1-2 days Mail and parcels with destination Poland may be delayed due to farmer protests starting Wednesday 20 March.
Poland (PL) 5 March, 2024 1-2 days Mail and parcels with destination Poland may be delayed due to farmer protests in the area of Warsaw on Wednesday, 6 March.
Portugal (PT) 31 January, 2024 3-5 days Mail and parcels with destination Portugal and returns from Portugal may be delayed due to strikes and blockades of the agricultural sector in France.
Portugal (PT) 2 November, 2023 1-3 days Mail and parcels with destination Portugal are expected to be delayed due to storm Ciarán.
Romania (RO) 2 January, 2024 7 days Mail and parcels with destination Romania are expected to be delayed due to logistical issues at our postal partner Poșta Română.
Serbia (SR) 17 November, 2023 1-3 days Mail and parcels with destination Serbia are expected to be delayed due to staffing issues at our postal partner Public Enterprise Post of Serbia.
Slovenia (SI) 5 January, 2024 1-3 days Mail and parcels with destination Slovenia are expected to be delayed due to capacity issues at our postal partner Post of Slovenia
Slovenia (SI) 11 December, 2023 1-2 days Mail and parcels with destination Slovenia might be delayed due to issues at our partner Express One Slovenia.
Spain (ES) 31 January, 2024 3-5 days Mail and parcels with destination Spain and returns from Spain may be delayed due to strikes and blockades of the agricultural sector in France.
Spain (ES) 2 November, 2023 1-3 days Mail and parcels with destination Spain are expected to be delayed due to storm Ciarán.
Suriname (SU) 19 April, 2024 no delay Mail and parcels with destination Suriname might have incomplete and delayed tracking update due to an IT issue at our postal partner Suriname Post.
Sweden (SE) 3 January, 2024 1-3 days Mail and parcels with destination Sweden are expected to be delayed due to storm Henk.
Taiwan (TW) 19 December, 2023 3-5 days Mail and parcels with destination Taiwan are expected to be delayed due to limited air transport capacity.
Tanzania (TZ) 5 December, 2023 14 days Mail and parcels with destination Tanzania are expected to be delayed due to severe weather conditions.
Thailand (TH) 25 January, 2024 2-3 days
Mail and parcels with destination Thailand are expected to be delayed due to the relocation of the Thailand Post sorting center.
Thailand (TH) 28 December, 2023 7 days Mail and parcels with destination Thailand are expected to be delayed due to flooding in affected areas with postal codes: 90XXX, 91XXX, 94XXX, 95XXX and 96XXX.
Thailand (TH) 22 December, 2023 1-3 days Mail and parcels with destination Thailand are experiencing delays due to heavy floods. The most affected postcodes are: 80XXX, 84XXX, 90XXX, 92XXX, 93XXX, 94XXX, 95XXX and 96XXX.
United Arab Emirates (AE) 19 April, 2024 3-5 days Mail and parcels with destination the United Arab Emirates will be delayed due severe weather.
United Kingdom (GB) 25 January, 2024 2-3 days Mail and parcels with destination the United Kingdom are expected to be delayed due to storm Jocelyn.
United Kingdom (GB) 22 December, 2023 1-2 days Mail and parcels with destination and origin United Kingdom may be delayed due to a strike at the Eurotunnel.
United Kingdom (GB) 11 December, 2023 2 days Mail and parcels to several regions the United Kingdom are expected to be delayed due to severe weather conditions. The affected regions are Belfast, Channel Islands and Isle of Man.
United Kingdom (GB) 5 December, 2023 2 days Mail and parcels to several regions the United Kingdom are expected to be delayed due to severe weather conditions. The affected regions are northern England, the Midlands, northern Wales and eastern Scotland.
United Kingdom (GB) 2 November, 2023 1-2 days Mail and parcels with destination the United Kingdom are expected to be delayed due to backlog at our partner Royal Mail.
United Kingdom (GB) 2 November, 2023 1-3 days Mail and parcels with destination united Kingdom are expected to be delayed due to storm Ciarán.
United States (US) 19 December, 2023 3-7 days Mail and parcels to several regions of the United States are expected to be delayed due to capacity issues at our postal Partner USPS. The regions affected are Chicago, Los Angeles and New York City and their surrounding areas.

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