International service alerts

Service Suspensions

Delivery to several destinations is not possible due to absent transport capacity or local suspension of services. These situations are dynamic and the information is subject to change. Mail and parcels cannot be delivered to the following destinations:

Comoro Islands, Haiti, Libya, North Korea, Palestine, South Sudan, Sudan, Syria, Timor-Leste and Yemen.

Potential delays and other disruptions

Ireland (IE)

Reported	Last update	Expected delay	Reason for alert
17 September	17 September	no delay	Mail and parcels with destination Ireland via our postal partner AnPost may have incomplete tracking information due to an IT issue at our partner's side on Monday, September 16. The expected delivery date of shipments communicated by An Post may be later than anticipated, but actual delivery dates will not be affected. Parcels shipped via our commercial partner Fastway are not affected.

Portugal (PT)

Reported	Last update	Expected delay	Reason for alert
17 September	17 September	3-5 days	Mail and parcels to certain regions in Portugal may be delayed due to wildfires. The affected regions are Porto, Braga, Viana do Castelo and Aveiro.

Austria (AT)

Reported	Last update	Expected delay	Reason for alert
16 September	16 September	3-5 days	Mail and parcels to Austria may be delayed due to floods.

Poland (PL)

Reported	Last update	Expected delay	Reason for alert
16 September	17 September	3-5 days	Mail and parcels to the south of Poland may be delayed due to floods. The affected postal codes are 43XXX, 47XXX, 48XXX, 57XXX, 58XXX and 59XXX.
25 July	25 July	1-3 days	Mail and parcels with destination Poland delivered by postal partner Polish Post may be delayed due to operational issues at the partner.

Romania (RO)

Reported	Last update	Expected delay	Reason for alert
16 September	16 September	3-5 days	Mail and parcels to Romania may be delayed due to floods.

Czech Republic (CZ)

Reported	Last update	Expected delay	Reason for alert
16 September	16 September	3-5 days	Mail and parcels to the north of Czech Republic may be delayed due to floods. The affected postal area codes are 30XXX, 40XXX, 50XXX, 60XXX and 70XXX.

Thailand

Reported	Last update	Expected delay	Reason for alert
13 September	13 September	3-5 days	Mail and parcels to certain areas in Vietnam may be delayed due to severe weather conditions. The affected areas are Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong.Mail and parcels to northern and upper central Thailand may be delayed due to floods caused by typhoon Yagi. The affected postal areas are 13XXX, 50XXX, 57XXX, 63XXX and 65XXX.

Laos

Reported	Last update	Expected delay	Reason for alert
13 September	13 September	3-5 days	Mail and parcels to the north of Laos may be delayed due to floods caused by typhoon Yagi.

Eritrea

Reported	Last update	Expected delay	Reason for alert
13 September	13 September	3 weeks	Mail and parcels to Eritrea may be delayed due to limited transport capacity.

Vietnam

Reported	Last update	Expected delay	Reason for alert
10 September	11 September	7 days	Mail and parcels to certain areas in Vietnam may be delayed due to severe weather conditions. The affected areas are Lao Cai, Yen Bai, Phu Tho, Lang Son, Lai Chau, Quang Ninh, Thai Nguyen, Bac Kan, Cao Bang, Tuyen Quang, Ha Noi and Hai Phong.

Papua New Guinea

Reported	Last update	Expected delay	Reason for alert
10 September	10 September	3 weeks	Mail and parcels to Papua New Guinea may be delayed due to limited transport capacity.

Australia (AU)

Reported	Last update	Expected delay	Reason for alert
9 August	9 August	1-3 days	Mail and parcels with destination Australia may be delayed due to backlogs at customs in Australia.

Israel (IL)

Reported	Last update	Expected delay	Reason for alert
13 August	13 August	more than 14 days	Mail and parcels with destination Israel may be delayed due to the current local situation. This previously communicated disruption is still relevant and the expected delay increased to more than 14 days.

Italy (IT)

Reported	Last update	Expected delay	Reason for alert
24 July	24 July	1 day	Mail and parcels with destination Italy may be delayed due to various issues at our partners.

Lebanon (LB)

Reported	Last update	Expected delay	Reason for alert
8 August	8 August	7 days	Mail and parcels with destination Lebanon may be delayed due to limited air transport capacity.

the United Kingdom (GB)

Reported	Last update	Expected delay	Reason for alert
13 March	6 August	2-3 days	Mail and parcels with destination the United Kingdom delivered by Royal Mail via the postal network, may be delayed due to backlogs at customs. This only applies to Delivery Duty Unpaid shipments (not Delivery Duty Paid). This previously communicated issue is slowly improving.

South Africa (ZA)

Reported	Last update	Expected delay	Reason for alert
26 June	26 June	10-14 days	Mail and parcels with destination South Africa may be delayed due to capacity issues at our postal partner South African Post Office.

Russia (RU)

Reported	Last update	Expected delay	Reason for alert
19 June	19 June	7-10 days	Mail and parcels with destination Russia continue to be delayed due to the closed airspace. The current allowed setup is causing a much longer transit time to reach this country of destination.

Georgia (GE)

Reported	Last update	Expected delay	Reason for alert
19 June	19 June	1-3 days	Mail and parcels with destination Georgia may be delayed due to an internal reorganisation at our postal partner Georgian Post.

Colombia (CO)

Reported	Last update	Expected delay	Reason for alert
19 June	19 June	more than 21 days	Mail and parcels with destination Colombia are expected to be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. These previously communicated issues continue to exist

New Caledonia (NC)

Reported	Last update	Expected delay	Reason for alert
19 June	19 June	30 days	Destination New Caledonia is open again. However, mail and parcels are expected to be delayed, due to transport limitations.

Mayotte (YT)

Reported	Last update	Expected delay	Reason for alert
12 July	12 July	14 days	Mail and parcels with destination Mayotte may be delayed due to limited air transport capacity.

Belarus (BY)

Reported	Last update	Expected delay	Reason for alert
21 May	21 May	7 days	Mail and parcels to Belarus are expected to be delayed due to flying restrictions and complications at the border. Therefore all shipments are transported by truck, resulting in a delay of seven days.

Brazil (BR)

Reported	Last update	Expected delay	Reason for alert
1 February	11 April	more than 21 days	Mail and parcels with destination Brazil are expected to be delayed due to backlogs at the Brazilian customs office.

Mexico (MX)

Reported	Last update	Expected delay	Reason for alert
22 May, 2023	11 April, 2024	14 - 21 days	Mail and parcels with destination Mexico are expected to be delayed due to transport issues at the Mexican postal network and backlogs. This previously communicated issue is still relevant and the delay increased to 14 to 21 days.

Haiti (HT)

Reported	Last update	Expected delay	Reason for alert
21 March	21 March	no delivery	Mail and parcels with destination Haiti cannot be delivered due to absent air transport.

Malta (MT)

Reported	Last update	Expected delay	Reason for alert
13 March	13 March	3-5 days	Mail and parcels with destination Malta may be delayed due to limited air transport capacity and backlogs at Malta Post.

Comoro Islands (KM)

Reported	Last update	Expected delay	Reason for alert
16 January	6 March	no delivery	Mail and parcels with destination the Comoro Islands cannot be delivered due to absent air transport capacity.

Libya (LY)

Reported	Last update	Expected delay	Reason for alert
5 January	6 March	no delivery	Mail and parcels with destination Libya cannot be delivered due to absent air transport capacity.

Palestine (PS)

Reported	Last update	Expected delay	Reason for alert
17 October, 2023	6 March, 2024	no delivery	Mail and parcels cannot be delivered to Palestine, due to the current local situation.

Ukraine (UA)

Reported	Last update	Expected delay	Reason for alert
12 June, 2023	6 March, 2024	unknown	Due to the current situation in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

South Sudan (SS)

Reported	Last update	Expected delay	Reason for alert
21 April, 2023	6 March, 2024	no delivery	Mail and parcels cannot be delivered due to a suspension of services in South Sudan.

Sudan (SD)

Reported	Last update	Expected delay	Reason for alert
21 April, 2023	9 February, 2024	no delivery	Mail and parcels cannot be delivered due to a suspension of services in Sudan.

North Korea (KP)

Reported	Last update	Expected delay	Reason for alert
4 February, 2022	4 February, 2022	no delivery	Mail and parcels to North Korea cannot be delivered due to absent transport.

Timor-Leste (TL)

Reported	Last update	Expected delay	Reason for alert
4 February, 2022	4 February, 2022	no delivery	Mail and parcels to Timor-Leste cannot be delivered due to absent transport.

Yemen (YE)

Reported	Last update	Expected delay	Reason for alert
4 February, 2022	4 February, 2022	no delivery	Mail and parcels to Yemen cannot be delivered due to absent transport.

Resolved delays and other disruptions

Country	Date of alert	Expected delay	Reason for alert
Mexico, Jamaica, Venezuela, Granada and Saint Vincent and the Grenadines	4 July, 2024	7 days	Mail and parcels to the areas Yucatán, Quintana Roo and Tamaulipas in Mexico, Jamaica, the north of Venezuela, Granada and Saint Vincent and the Grenadines may be delayed due to hurricane Beryl.
Australia (AU)	4 September, 2024	4 September, 2024	Mail and parcels to the areas southeast Australia and Tasmania may be delayed due to severe weather conditions.
Australia (AU)	9 April, 2024	1-2 days	Mail and parcels to certain areas in Australia may be delayed due to floods. The affected areas are New South Wales and Queensland.
Australia (AU)	14 March, 2024	1-2 days	Mail and parcels to Western Australia are expected to be delayed due to floods. The affected postal codes are 6440, 6725–6740, 6758, 6760, 6765 and 6770.
Australia (AU)	1 March, 2024	7 days	Mail and parcels to the Victoria region in Australia are expected to be delayed due to wildfires. The affected postal codes are 3352, 3373, 3467, 3468, 3477, 3478, 3469, 3370 and 3352.
Austria (AT)	11 June, 2024	unknown	Mail and parcels to the state of Styria in Austria may be delayed due to floods.
Barbados (BB)	2 July, 2024	7 days	Mail and parcels to Barbados may be delayed due to hurricane Beryl.
Belgium (BE)	24 April, 2024	3-5 days	Mail to the area of Wallonia in Belgium delivered by our postal partner Bpost is expected to be delayed due to an announced strike from Monday 22 April. Additionally, tracking updates might be incomplete. This previously communicated issue is still relevant, and the delay increased to 3-5 days.
Belgium (BE)	19 April, 2024	1-2 days	Mail to the area of Wallonia in Belgium delivered by our postal partner Bpost might be delayed due to an announced strike from Monday 22 April. Additionally, tracking updates might be incomplete.
Brazil (BR)	10 May, 2024	unknown	Due to flooding, delays are expected in the delivery of mail and parcels in the state of Rio Grande do Sul in Brazil.
Canada (CA)	30 July, 2024	3-5 days	Mail and parcels to Jasper National Park in the province of Alberta in Canada may be delayed due to wildfires.
Canada (CA)	19 April, 2024	3-6 days	Mail and parcels with destination Canada are expected to be delayed due to limited air transport capacity.
Chile (CL)	6 August, 2024	1-3 days	Mail and parcels to southern Chile may be delayed due to severe storms in the region.
France (FR)	19 July, 2024	1-3 days	Mail and parcels to the city of Paris in France may be delayed due to the Olympic and Paralympic Games between the 26th of July and the 8th of September 2024.
France (FR)	8 August, 2024	no delay	The websites of our partners La Poste and Colissimo are temporarily unavailable for users across the world due to a cyberattack. Users in France do have access and others are soon to follow. Please use our Spring tracking webpage for up to date tracking. Deliveries are not affected.
France (FR)	2 July, 2024	2-3 days	Mail and parcels to the region Moselle in France may be delayed due to floods.
France (FR)	13 June, 2024	1 day	Parcels to Toulouse and the surrounding area in France delivered by Colis Privé and Colissimo may be delayed due to operational issues in week 24.
Germany (DE)	3 June, 2024	2-3 days	Mail and parcels to the south of Germany may be delayed due to floods.
Greece (GR)	2 July, 2024	2-3 days	Mail and parcels to the island Kos in Greece may be delayed due to wildfires.
Greece (GR)	30 April, 2024	1-2 days	Mail and parcels with destination Greece are expected to be delayed due to an announced national strike on Tuesday 7 May.
Iceland (IS)	31 May, 2024	5-7 days	Mail and parcels with destination Iceland might be delayed due to a volcanic eruption.
Ireland (IE)	5 April, 2024	1 day	Mail and parcels with destination Ireland are expected to be delayed due to storm Kathleen.
Ireland (IE)	5 April, 2024	1-2 days	Mail and parcels with destination Ireland are expected to be delayed due to storm Kathleen.
Ireland (IE)	1 March, 2024	1-2 days	Mail and parcels to certain areas in Ireland may be delayed due to heavy snowfall. The affected areas are Fermanagh, West Tyrone, Rosslare Harbour, Rosslare Strand, Tagoat, Killinick and Dublin North.
Italy (IT) and France (FR)	13 June, 2024	1-3 days	Mail and parcels with destination France and Italy may be delayed due to the Tour de France taking place from Saturday, 29 June to Friday, 21 July. Affected regions will change according to the tour schedule.
Italy (IT)	12 August, 2024	2 days	Mail and parcels with destination Italy, delivered by our partner Bartolini may be delayed due to a public holiday in Italy on Thursday 15 August and Friday 16 August.
Italy (IT)	30 July, 2024	1-3 days	Mail with destination Italy delivered by our postal partner Poste Italiane may be delayed due to capacity issues at the partner. The issue is expected to be resolved in week 32.
Italy (IT)	2 July, 2024	2-3 days	Mail and parcels to the region Emilia-Romagna in Italy may be delayed due to floods.
Italy (IT)	13 June, 2024	1-3 days	Mail and parcels to certain areas in Italy delivered by postal partner Poste Italiane may be delayed due to the G7 Summit taking place from Wednesday, 12 to Saturday, 15 June. The affected areas are the municipality of Fasano and the provinces of Brindisi and Lecce.
Italy (IT)	5 June, 2024	1-2 days	Parcels to certain areas of Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike on Tuesday 4 June. The affected areas are the cities of Bologna, Modena, Ferrara, Imola, Parma, Reggio Emilia, Cremona, Brescia and Stezzano and their surrounding areas.
Italy (IT)	24 May, 2024	1 day	Mail and parcels to the area of Lombardy in Italy, delivered by our partner Bartolini might be delayed and items may be redirected to a Bartolini pick-up point instead of home delivery, due to a local strike from Tuesday 21 May.
Italy (IT)	19 April, 2024	1-2 days	Mail and parcels to certain areas of Italy are expected to be delayed due to a drivers strike. The affected areas are Brescia, Brescia centre, Rovato, Stezzano and Desenzano. This previously communicated alert now affects both our delivery partners Bartolini and Poste Italiane. Delivery partner Bartolini will deliver directly to pickup points in the affected areas.
Italy (IT)	30 April, 2024	1-2 days	The national strike in Italy on Tuesday 30 April only affects our partner BRT. Mail and parcels delivered by our partner Poste Italiane are not affected by the strike. Delivery areas of BRT affected by the strike are expected to be delayed or will be directly delivered to the BRT pick-up points.
Italy (IT)	5 April, 2024		Mail and parcels to certain areas of Italy delivered by our partner Bartolini are expected to be delayed due to a drivers strike. The affected areas are Brescia, Brescia centre, Rovato, Landriano, Stezzano and Desenzano.
Madagascar (MG)	5 April, 2024	7 days	Mail and parcels with destination Madagascar are expected to be delayed due to cyclone Gamane.
Mauritius (MU)	24 April, 2024	7 days	Mail and parcels with destination Mauritius are expected to be delayed due to severe weather.
New Caledonia (NC)	21 May, 2024	no delivery	Mail and parcels with destination New Caledonia cannot be delivered due to the unstable situation in New Caledonia.
Niger (NE)	28 March, 2024	no delivery	Mail and parcels with destination Niger cannot be delivered due to absent air transport.
Norway (NO)	19 April, 2024	1-2 days	Mail and parcels with destination Norway are expected to be delayed due to limited capacity at our postal partner Norway Post. The delay is expected to last until the end of September.
Norway (NO)	9 July, 2024	no delay	Mail and parcels with destination Norway may have incomplete tracking information due to IT issues at our postal partner Norway Post. The delivery of shipments is not affected.
Norway (NO)	21 March, 2024	no delay	Mail and parcels with destination Norway might have incomplete tracking information due to IT issues at our postal partner Posten Norway. The delivery of shipments is not affected.
Papua New Guinea (PG)	28 May, 2024	14 days	Mail and parcels with destination Papua New Guinea are expected to be delayed with 14 days due to landslides. The previously communicated delay caused by the state of emergency of the country as a result of riots still applies. The total expected delay is 4 weeks.
Poland (PL)	21 March, 2024	1-2 days	Mail and parcels with destination Poland may be delayed due to farmer protests starting Wednesday 20 March.
Poland (PL)	5 March, 2024	1-2 days	Mail and parcels with destination Poland may be delayed due to farmer protests in the area of Warsaw on Wednesday, 6 March.
Portugal (PT)	3 June, 2024	1 day	Mail and parcels with destination Portugal are expected to be delayed due to a strike at the border of France and Spain on Monday 3 June and Tuesday 4 June.
Spain (ES)	3 June, 2024	1 day	Mail and parcels with origin and destination Spain are expected to be delayed due to a strike at the border of France and Spain on Monday 3 June and Tuesday 4 June.
Suriname (SU)	19 April, 2024	no delay	Mail and parcels with destination Suriname might have incomplete and delayed tracking update due to an IT issue at our postal partner Suriname Post.
Switzerland (CH)	31 May, 2024	no delay	Mail and parcels with destination Switzerland might have incomplete tracking information due to IT issues at our postal partner Swiss Post. The delivery of shipments is not affected.
Switzerland (CH)	2 July, 2024	2-3 days	Mail and parcels to the regions Wallis and Ticino in Switzerland may be delayed due to floods.
Taiwan (TW)	26 July, 2024	1-3 days	Mail and parcels with destination Taiwan may be delayed due to typhoon Gaemi.
Thailand (TH)	23 August, 2024	2-3 days	Mail and parcels to northern and eastern Thailand may be delayed due to floods. The affected postal codes are 24XXX, 54XXX and 55XXX.
Trinidad and Tobago (TT)	2 July, 2024	7 days	Mail and parcels to Trinidad and Tobago may be delayed due to hurricane Beryl.
Turkey (TR)	24 July, 2024	no delay	Mail and Parcels for destination Turkey may be subject to tracking discrepancies. Delivery dates coming from the postal systems may deviate from the delivery dates presented on the local tracking page. The delivery of shipments is not affected. Turkish Post is investigating the issue and will see to resolve it as soon as possible.
United Arab Emirates (AE)	19 April, 2024	3-5 days	Mail and parcels with destination the United Arab Emirates will be delayed due severe weather.
United Kingdom (UK)	28 August, 2024	2-3 days	DDP parcels to the United Kingdom may be delayed due to an IT issue. It has been solved and backlogs are being cleared in the next 2 days
United States (US)	30 July, 2024	3-5 days	Mail and parcels to the north of California in the United States may be delayed due to wildfires.
United States (US)	5 March, 2024	5-7 days	Mail and parcels to the United States may be delayed due to air transport issues. The affected region is Chicago and its surrounding areas.
Vietnam (VN)	5 June, 2024	no delay	Mail and parcels with destination Vietnam might have incomplete tracking information due to IT issues at our postal partner Vietnam Post. The delivery of shipments is not affected.