International service alerts

Stay up to date with events that may affect your international shipping

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View below news about external events that may affect your transit times

Service Suspensions

Due to closed routes, mail and package delivery is not possible to several destinations. At this time it is unknown when the situation changes, nor when routes reopen. Please note, as the situation is dynamic, the information is subject to change.

Libya, Mayotte, Myanmar, North Korea, Palestine, South Sudan, Sudan, Syria, Timor-Leste and Yemen.

Actual delays

Australia (AU)

Reported Last update Expected delay Reason for alert
1 March 1 March 7 days Mail and parcels to the Victoria region in Australia are expected to be delayed due to wildfires. The affected postal codes are 3352, 3373, 3467, 3468, 3477, 3478, 3469, 3370 and 3352.
26 September 9 February 5-7 days Mail and parcels with destination Australia are expected to be delayed due to transport issues. This previously communicated issue has improved and the delay decreased to 5-7 days.

Ireland (IE)

Reported Last update Expected delay Reason for alert
1 March 1 March 1-2 days Mail and parcels to certain areas in Ireland may be delayed due to heavy snowfall. The affected areas are Fermanagh, West Tyrone, Rosslare Harbour, Rosslare Strand, Tagoat, Killinick and Dublin North.

Greece (GR)

Reported Last update Expected delay Reason for alert
28 Feburary 28 February 1 day Mail and parcels with destination Greece are expected to be delayed due to a strike at our postal partner Hellenic Post on Wednesday, 28 February.

Myanmar (MM)

Reported Last update Expected delay Reason for alert
27 February 27 February no delivery Mail and parcels with destination Myanmar cannot be delivered due to absent air transport.

Italy (IT)

Reported Last update Expected delay Reason for alert
31 January 31 January 1-3 days Mail and parcels with destination Italy delivered by our postal partner Poste Italiane may be delayed due to capacity issues at Poste Italiane.

Brazil (BR)

Reported Last update Expected delay Reason for alert
1 February 16 February more than 21 days Mail and parcels with destination Brazil are expected to be delayed due to backlogs at the Brazilian customs office.

Chile (CL)

Reported Last update Expected delay Reason for alert
9 Februari 9 Februari 1-3 days Mail and parcels with destination Chile may be delayed due to wildfires. The affected region is Valparaíso.
19 May 9 Februari no delay Tracking information (e.g. delivery confirmation) is currently not available for shipments to Chile, due to IT issues at Chile Post (Correos Chile).

Mayotte (YT)

Reported Last update Expected delay Reason for alert
9 Februari 9 Februari no delivery Mail and parcels cannot be delivered due to a suspension of services in Mayotte.

Croatia (HR)

Reported Last update Expected delay Reason for alert
31 January 31 January 1 day Mail and parcels with destination Croatia can have incomplete tracking information due to IT issues at our postal partner Hrvatska pošta. The delivery of shipments is not affected.

Thailand (TH)

Reported Last update Expected delay Reason for alert
25 January 9 February 2-3 days Mail and parcels with destination Thailand are expected to be delayed due to the relocation of the Thailand Post sorting center.

Comoro Islands (KM)

Reported Last update Expected delay Reason for alert
16 January 9 February no delivery Mail and parcels with destination the Comoro Islands cannot be delivered due to absent air transport capacity.

Papua New Guinea (PG)

Reported Last update Expected delay Reason for alert
16 January 9 February 14 days Mail and parcels with destination Papua New Guinea are expected to be delayed due to the country being in a state of emergency as a result of riots.

Libya (LY)

Reported Last update Expected delay Reason for alert
5 January 9 February no delivery Mail and parcels with destination Libya cannot be delivered due to absent air transport capacity.

Indonesia (ID)

Reported Last update Expected delay Reason for alert
2 January 9 February no delay Mail and parcels with destination Indonesia can suffer from incomplete or delayed tracking information due to IT issues at our postal partner POS Indonesia. The delivery of shipments is not affected.

Algeria (DZ)

Reported Last update Expected delay Reason for alert
28 December, 2023 9 February 7 days Mail and parcels with destination Algeria are expected to be delayed due to relocation of operational offices of our delivery partner Algerian Post.

Canada (CA)

Reported Last update Expected delay Reason for alert
23 November, 2023 9 February, 2024 7 days Mail and parcels with destination Canada are expected to be delayed due to limited air transport capacity and capacity issues at our postal partner Canada Post.

Mexico (MX)

Reported Last update Expected delay Reason for alert
22 May, 2023 9 February 7-14 days Mail and parcels with destination Mexico are expected to be delayed due to transport issues at the Mexican postal network and backlogs.

Israel (IL)

Reported Last update Expected delay Reason for alert
23 November 9 February 7-14 days Tracking information for mail and parcels with destination Israel is available again. The earlier communicated delay of 7 to 14 days, due to the current situation is still relevant.

Mongolia (MN)

Reported Last update Expected delay Reason for alert
14 November 9 February 7-14 days Mail and parcels with destination Mongolia are experiencing delays due to limited air capacity.

Colombia (CO)

Reported Last update Expected delay Reason for alert
2 November, 2023 9 February more than 21 days Mail and parcels with destination Colombia are expected to be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. Additionally, tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Colombia due to IT issues at the postal service in Colombia. These issues, communicated on 7 July remain unchanged.

Palestine (PS)

Reported Last update Expected delay Reason for alert
17 October 9 February no delivery Due to the current situation in Israel, we are currently not able to deliver mail and parcels to and from Palestine.

Ukraine (UA)

Reported Last update Expected delay Reason for alert
12 June 1 December, 2023 unknown Due to the current situation in Ukraine we are experiencing delays in the delivery of mail and parcels to Ukraine in certain cities and regions. Access to the east of Ukraine is limited. Especially in the regions of Luhansk, Kharkiv, Kherson, Mykolayiv, Zaporizhzhya and Donetsk. The availability of cities and regions can change over time due to safety considerations.

South Sudan (SS)

Reported Last update Expected delay Reason for alert
21 April 9 February no delivery Mail and parcels cannot be delivered due to a suspension of services in South Sudan.

Sudan (SD)

Reported Last update Expected delay Reason for alert
21 April 9 February no delivery Mail and parcels cannot be delivered due to a suspension of services in Sudan.

Resolved delays

Country Date of alert Expected delay Reason for alert
the United States, Canada, Brazil, Malta, Argentina, Kazakhstan, Colombia and Kyrgyzstan 20 February 1-3 days Mail and parcels with destination the United States, Canada, Brazil, Malta, Argentina, Kazakhstan, Colombia and Kyrgyzstan may be delayed due to limited air transport capacity, caused by strikes at Frankfurt Airport.
Belgium (BE) 2 November, 2023 1-3 days Mail and parcels with destination Belgium are expected to be delayed due to storm Ciarán.
Bermuda (BM) 6 October, 2023 3-5 days Mail and parcels with destination Bermuda are expected to be delayed due to IT issues at Bermuda Post Office. Additionally, tracking information (e.g. delivery confirmation) might be incomplete.
Brazil (BR) 19 December, 2023 7 days
Mail and parcels with destination Brazil are expected to be delayed due to capacity issues at our postal partner Correios Brazil.
Brazil (BR) 21 November, 2023 3-5 days Mail and parcels to the state of Rio Grande do Sul in Brazil are expected to be delayed due to floods.
Bulgaria (BG) 17 October, 2023 no delay Tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Bulgaria due to IT issues at the postal service in Bulgaria.
China (CN) 5 September, 2023 3-5 days Mail and parcels with destinations China and special administrative regions Hong Kong and Macau are experiencing delays due to typhoon Saola.
Colombia (CO) 1 September, 2023 no delay Tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Colombia due to IT issues at the postal service in Colombia.
Colombia (CO) 1 September, 2023 more than 21 days Mail and parcels with destination Colombia are expected to be delayed due to capacity issues at our postal partner Colombia Post and the airport in Colombia. This previously communicated issue has worsened and the delay increased to more than 3 weeks.
Cyprus (CY) 22 December, 2023 3-5 days Mail and parcels with destination Cyprus are expected to be delayed due to limited air transport capacity and capacity issues at our postal partner Cyprus Post.
Cyprus (CY) 12 December, 2023 3-5 days Mail and parcels with destination Cyprus are expected to be delayed due to a strike at our postal partner Cyprus Post from Tuesday 12 December to Thursday 14 December.
Cyprus (CY) 15 August, 2023 1-3 days Mail and parcels with destination Cyprus are expected to be delayed due to limited flight capacity. As previously communicated, mail and parcels with destination Cyprus still have a delay up to 24 hours for tracking information due to an IT issue at Cyprus Post.
Cyprus (CY) 1 August, 2023 no delay Tracking information for mail and parcels with destination Cyprus are communicated with a delay up to 24 hours due to an IT issue at Cyprus Post. The delivery of shipments is not affected.
Denmark (DK) 3 January, 2024 1-3 days Mail and parcels with destination Denmark are expected to be delayed due to storm Henk.
Dominican Republic (DO) 21 November, 2023 3-5 days Mail and parcels with destination Dominican Republic are expected to be delayed due to floods.
Ecuador (EC) 13 September, 2022 no delivery Destination Ecuador is closed due to transport issues.
Fiji (FJ) 16 November, 2023 3-5 days Mail and parcels with destination Fiji are expected to be delayed due to tropical cyclone Mal.
Finland (FI) 25 January 4-5 days Mail and parcels with destination Finland delivered by our postal partner Posti are expected to be delayed due to a strike.
France (FR) 25 January, 2024 1-2 days Mail and parcels with destination France and returns from France may be delayed due to strikes and blockades of the agricultural sector.
France (FR) 14 November, 2023 7 days Mail and parcels to certain areas in France are expected to be delayed due to floodings. The following postal codes are affected: 59116, 59270-59299, 59670-59285, 59114-59181, 59173-59232, 59189-59660, 62650-62560, 62990-62170, 62180-62600, 62570-62575, 62380-62570, 62500-62510, 62136-62350, 62120-62360, 62179-62910.
France (FR) 2 November, 2023 1-3 days Both postal and commercial shipments with destinations in the north-west of France are expected to be delayed due to storm Ciarán.
France (FR) 28 September, 2023 up to 2 days Parcels with destination France delivered by carrier Colis Privé are expected to be delayed due to transport issues. The affected areas are Vannes and Haute-Loire. The postal codes are 35600, 4300 to 43450, 43490 to 43550, 434580 to 43620, 43700, 43750, 43770, 43800, 43810, 44460, 56000, 56130, 56170 to 56250, 56340, 56350, 56370, 56390, 56400, 56420, 56450 to 56470, 56510, 56610, 56640, 56660, 56730 to 56910 and 56950. Colis Privé expects the issue will be solved mid-next week.
France (FR) 8 September, 2023 4-5 days Parcels with destination Le Havre in France, delivered by carrier Colis Privé, are expected to be delayed due to transport issues. Affected postal codes start with 76***.
Germany (DE) 9 January, 2023 1-3 days Mail and parcels with destination Germany are expected to be delayed due to strikes. The affected areas are Hamburg, Leipzig, Munich, Nuremberg and Stuttgart.
Germany (DE) 5 January, 2023 1-3 days Mail and parcels with destination Germany are expected to be delayed due to floodings. The following postal codes are affected: 06XXX, 20XXX, 21XXX, 22XXX, 28XXX, 29XXX, 30XXX, 37XXX, 38XXX, 39XXX, 90XXX, 92XXX, 95XXX, 97XXX and 96XXX.
Germany (DE) 1 December, 2023 2-3 days Parcels with destination Germany delivered by Hermes are expected to be delayed in weeks 48 and 49 due to severe weather and transport issues. The expected delay in week 48 is three days, and in week 49 two days.
Georgia (GE) 5 September, 2023 2-3 days Mail and parcels with destination Georgia are experiencing delays due to transport issues.
Greece (GR) 22 December, 2023 2 days Mail and parcels with destination Greece are expected to be delayed due to capacity issues at our postal partner Hellenic Post.
Greece (GR) 11 December, 2023 no delay Tracking information is currently incomplete for mail and parcels to Greece due to IT issues at our postal partner Hellenic Post. This will not affect transit times.
Greece (GR) 10 February, 2023 7 days Mail and parcels with destination Greece are experiencing delays in delivery due to heavy snowfall.
Guadeloupe (GP) 23 November, 2023 up to 5 days Mail and parcels with destination Guadeloupe are expected to be delayed due to a strike.
Hong Kong (HK) 17 October, 2023 1-3 days Mail and parcels with destination Hong Kong are expected to be delayed due to cyclone Koinu.
Hong Kong (HK) 5 September, 2023 3-5 days Mail and parcels with destinations China and special administrative regions Hong Kong and Macau are experiencing delays due to typhoon Saola.
Iceland (IS) 17 October, 2023 no delay Tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Iceland due to IT issues at the postal service in Iceland.
India (IN) 17 October, 2023 1-3 days Mail and parcels with destination India are expected to be delayed due to floodings in certain parts of the country. The following states are affected: Himachal Pradesh, Nagaland and Sikkim.
Indonesia (ID) 20 October, 2023 no delay Mail and parcels with destination Indonesia are expected to be delayed due to IT implementations at our partner PT POS Indonesia.
Indonesia (ID) 20 July, 2023 no delay Due to IT issues at our partner in Indonesia, we are currently unable to provide tracking information for all parcels to and from Indonesia.
Ireland (IE) 28 December, 2023 2-3 days Mail and parcels with destination Ireland are expected to be delayed due to storm Gerrit.
Ireland (IE) 2 November, 2023 1-3 days Mail and parcels with destination Ireland are expected to be delayed due to storm Ciarán.
Israel (IL) 9 October, 2023 7-14 days Mail and parcels with destination Israel will be delayed and tracking information unavailable due to the current situation.
Italy (IT) 20 February 1-2 days
Mail and parcels with destination Italy may be delayed due to a strike on Friday, 23 February in Italy.
Italy (IT) 20 October, 2023 1 day All mail and parcels with destination Italy are expected to be delayed due to roadworks on the route. The issue is expected to be resolved end of December.
Italy (IT) 24 November, 2023 1-3 days Mail and parcels with destination Italy are expected to be delayed in week 48 due a strike in Italy on Friday, 24 November.
Italy (IT) 14 November, 2023 1-3 days Mail and parcels with destination Italy are expected to be delayed due to a strike in Italy on Friday, 17 November.
Italy (IT) 9 November, 2023 7 days Mail and parcels with destination Tuscany might experience a delay due to floodings in the region.
Italy (IT) 3 November, 2023 no delay Tracking information might be incomplete for packets and registerd mail to Italy due to IT issues at the Italian postal service. This issue mostly affects shipments accepted in Italy in week 42.
Italy (IT) 20 October, 2023 up to 2 days Parcels with destination Italy delivered by carrier BRT might be delayed due to a strike on Friday the 20th of October. The branches of Desenzano, Rovato and Brescia Centro are not operational. The branches of Mantua, Ferrara, BO Interporto, Brescia and Cinisello have limited capacity. In the region of Lombardy deliveries might be delayed due to limited transport capacity.
Italy (IT) 20 October, 2023 no delay The communication of tracking information (e.g. delivery confirmation) is currently delayed to Italy due to IT issues at Poste Italiane. This affects only shipments delivered by Poste Italiane.
Italy (IT) 4 August, 2023 no delay Tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Italy due to IT issues at Poste Italiane.
Japan (JP) 2 January, 2024 2 days Mail and parcels with destination Japan are expected to be delayed due to an earthquake. Affected prefectures are Fukui, Hokkaido, Hyogo, Ishikawa, Nagano, Niigata, Toyama, and Yamagata.
Libya (LY) 5 December, 2023 14 days Mail and parcels with destination Libya are expected to be delayed due to transport issues.
Libya (LY) 14 September, 2023 up to 14 days Mail and parcels with destination Libya are expected to be delayed due to storm Daniel in the north-east of Libya. This delay is on top of the existing delay due to IT issues at Libya post as stated in our ISA of September 5th, 2023.
Libya (LY) 5 September, 2023 up to 14 days Mail and parcels with destination Libya are experiencing delays due to an IT issue at the postal operator of Libya.
Malta (MT) 14 November, 2023 3-5 days Mail and parcels with destination Malta are experiencing delays due to limited air capacity.
Malta (MT) 17 October, 2023 no delay Tracking information (e.g. delivery confirmation) is currently not available for mail and parcels to Malta due to IT issues at the postal service in Malta.
Mexico (MX) 31 October, 2023 5-7 days Mail and parcels with destination Mexico are expected to be delayed due to hurricane Otis. The following postal codes are affected: 39200 to 39229, 39300 to 39937, 39960 to 39997, 40830 to 40859, 40880 to 40897, 40900 to 40929, 40930 to 40958, 40970 to 40997, 41600 to 41637, 41700 to 41736, 41840 to 41860, 41870 to 41892, 41900 to 41918, 41920 to 41928, 41930 to 41937 and 41940 to 41968.
Morocco (MA) 14 September, 2023 3-5 days Mail and parcels with destination Morocco are expected to be delayed due to a heavy earthquake. Affected regions are the cities Marrakesh and Agadir and their surroundings.
Myanmar (MM) 20 February 7 days Mail and parcels with destination Myanmar are expected to be delayed due to limited air transport capacity.
Niger (NE) 5 September, 2023 no service Mail and parcels with destination Niger cannot be delivered due to a suspension of services in Niger.
Norway (NO) 4 January, 2024 1-3 days Mail and parcels with destination Norway are expected to be delayed due to storm Henk.
Norway (NO) 5 September, 2023 20 days Shipments to several regions in Norway are still experiencing delays due to severe weather conditions. Issues in postal areas 0001–6999 have been resolved, but postal areas 7000–9999 remain affected.
Norway (NO) 15 August, 2023 5-7 days Mail and parcels with destination Norway are expected to be delayed due to heavy rainfall and floods.
Portugal (PT) 31 January, 2024 3-5 days Mail and parcels with destination Portugal and returns from Portugal may be delayed due to strikes and blockades of the agricultural sector in France.
Portugal (PT) 2 November, 2023 1-3 days Mail and parcels with destination Portugal are expected to be delayed due to storm Ciarán.
Romania (RO) 2 January, 2024 7 days Mail and parcels with destination Romania are expected to be delayed due to logistical issues at our postal partner Poșta Română.
Scotland (GB-SCT) 20 October, 2023 1-3 days Mail and parcels with destination Scotland might be delayed due to storm Babet.
Serbia (SR) 17 November, 2023 1-3 days Mail and parcels with destination Serbia are expected to be delayed due to staffing issues at our postal partner Public Enterprise Post of Serbia.
Slovenia (SI) 5 January, 2024 1-3 days Mail and parcels with destination Slovenia are expected to be delayed due to capacity issues at our postal partner Post of Slovenia
Slovenia (SI) 11 December, 2023 1-2 days Mail and parcels with destination Slovenia might be delayed due to issues at our partner Express One Slovenia.
Slovenia (SI) 7 August, 2023 1-3 days Mail and parcels to and from Slovenia are expected to be delayed due to heavy rainfall and floods in the north and north-east of Slovenia.
Spain (ES) 31 January, 2024 3-5 days Mail and parcels with destination Spain and returns from Spain may be delayed due to strikes and blockades of the agricultural sector in France.
Spain (ES) 2 November, 2023 1-3 days Mail and parcels with destination Spain are expected to be delayed due to storm Ciarán.
Spain (ES) 6 October, 2023 1-3 days Mail and parcels with destination Spain are expected to be delayed due to IT issues at Spanish customs. Only shipments subjected to customs will be affected.
Sweden (SE) 3 January, 2024 1-3 days Mail and parcels with destination Sweden are expected to be delayed due to storm Henk.
Switzerland (CH) 15 August, 2023 no delay Tracking information (e.g. delivery confirmation) is currently not available for all parcels to Switzerland due to IT issues at Swiss Post.
Taiwan (TW) 19 December, 2023 3-5 days Mail and parcels with destination Taiwan are expected to be delayed due to limited air transport capacity.
Tanzania (TZ) 5 December, 2023 14 days Mail and parcels with destination Tanzania are expected to be delayed due to severe weather conditions.
Thailand (TH) 28 December, 2023 7 days Mail and parcels with destination Thailand are expected to be delayed due to flooding in affected areas with postal codes: 90XXX, 91XXX, 94XXX, 95XXX and 96XXX.
Thailand (TH) 17 October, 2023 1-3 days Mail and parcels with destination Thailand are expected to be delayed due to floodings in certain parts of the country. The following postal codes are affected: 10530, 12xxx, 13xxx, 24xxx, 30xxx, 34xxx, 36xxx, 40xxx, 46xxx, 65xxx, 66xxx and 67xxx.
Thailand (TH) 22 December, 2023 1-3 days Mail and parcels with destination Thailand are experiencing delays due to heavy floods. The most affected postcodes are: 80XXX, 84XXX, 90XXX, 92XXX, 93XXX, 94XXX, 95XXX and 96XXX.
Turkey (TR) 24 October, 2023 unknown Postal services have resumed in all affected areas. But there might be delays to areas that are still hard to reach due to the earthquake.
United Kingdom (GB) 25 January, 2024 2-3 days Mail and parcels with destination the United Kingdom are expected to be delayed due to storm Jocelyn.
United Kingdom (GB) 22 December, 2023 1-2 days Mail and parcels with destination and origin United Kingdom may be delayed due to a strike at the Eurotunnel.
United Kingdom (GB) 11 December, 2023 2 days Mail and parcels to several regions the United Kingdom are expected to be delayed due to severe weather conditions. The affected regions are Belfast, Channel Islands and Isle of Man.
United Kingdom (GB) 5 December, 2023 2 days Mail and parcels to several regions the United Kingdom are expected to be delayed due to severe weather conditions. The affected regions are northern England, the Midlands, northern Wales and eastern Scotland.
United Kingdom (GB) 2 November, 2023 1-2 days Mail and parcels with destination the United Kingdom are expected to be delayed due to backlog at our partner Royal Mail.
United Kingdom (GB) 2 November, 2023 1-3 days Mail and parcels with destination united Kingdom are expected to be delayed due to storm Ciarán.
United States (US) 19 December, 2023 3-7 days Mail and parcels to several regions of the United States are expected to be delayed due to capacity issues at our postal Partner USPS. The regions affected are Chicago, Los Angeles and New York City and their surrounding areas.

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