Support
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International holidays
Find out about the national holidays and closing dates that may affect your international deliveries.
Service alerts
Circumstances which can influence the transit time of your international shipments.
Dangerous goods
As the sender, you are always responsible for the content of your shipment.
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Sustainability Shipping your parcels C02 Neutral
We recognise our role in sustaining our planet, for future generations to come. We make a first and very important step to make our shipments carbon neutral. We will not stop there – we would love to work with our customers and suppliers in the coming years to prevent CO2 emissions anywhere we can for a more sustainable supply chain. By working together we can make a difference, and create a better world for tomorrow.
Frequently asked questions
Track and Trace
I am expecting a parcel but I do not have a tracking code. What should I do?
Please contact the sender to obtain your tracking number.
My parcel did not arrive on the expected delivery date, what should my customer do?
Although the couriers endeavour to deliver within the correct transit times, it is possible that on some occasions unforeseen circumstances can push the delivery date back.
I missed the delivery of my parcel(s). What should I do?
If delivery cannot be completed, the driver will leave a notification with a parcel reference number. Please follow the instructions on the notification to learn the location of your parcel.
My parcel is in a different country than its intended destination country? What should I do?
There is no need to worry. It is normal for parcels to be routed through intermediate countries. In order to show you the latest status information, we track your parcel through each of these intermediate countries.
What happens if my customer forgets to collect an item?
If an item is not collected within 10 to 21 days, it will be returned to the sender. For international items, the retention period varies from post to post but the average duration ranges between 7 and 30 days.
What service does Spring offer when my clients are not at home to take delivery?
If your customer is not at home when the parcel is being delivered we will make a second, and dependent on country of destination, a third delivery attempt. You customer will receive a notification with instructions how to collect their parcel.
