Customer Service Executive
Vacancy Hong Kong
Customer service
Full time
Hong Kong
Join us in shaping exceptional customer experiences. This could be your opportunity!
Challenges
- Provide excellent customer services via multiple communication channels
- Handle customer enquiries
- Maintain and enhance customer satisfaction for our customers
- Assist in providing service and product training to customers when required
- Perform other customer service duties when requested
Requirements
- Post-secondary degree
- Possess 3 years of Customer Service experience, preferably gained in e-commerce or logistics industries
- Customer-focused with excellent communication, interpersonal and problem-solving skills
- Good command of both spoken and written English, Cantonese and Mandarin; fluency in Mandarin will be an advantage
- Speedy and accurate Chinese typing is essential
- Proficiency in Microsoft Word, Excel and e-mail
- Proficiency in working with different IT systems
- Pro-active, positive and team player attitude
What we offer
- Attractive remuneration package
- 5-Day workweek
- Year-end double pay
- Discretionary incentive payment
- 15 Days of Annual Leave
- Birthday Leave
- Medical and Life insurance
- Phone plan (device and data plan) benefit
About the procedure
If you wish to apply, please contact
Alicia Ho | Senior HR Officer
Spring is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability and other legally protected characteristics.
