IT Integration Consultant
Vacancy Hong Kong
IT
Full time
Asia
We are looking for an IT Integration Consultant to join our team. This could be your opportunity! As an IT Integration Consultant, you'll manage system integrations across customers, carriers and internal platforms. This is a customer-facing role where you will handle end-to-end integrations, connecting external platforms to Spring’s systems using APIs and other digital solutions. You will help onboard customers efficiently, improve processes and support ongoing digital development.
Challenges
The IT Integration Consultant serves as the link between customers, carriers, platforms, customer service, account management and our IT organization, ensuring the integration process runs as smoothly as possible. The IT Integration Consultant understands the implications of customer needs and our operational processes regarding IT integrations and advises on process improvements.
- Responsible for integrating Spring Asia Pacific customers with Spring’s shipping services through APIs, web portals, e-commerce platform plugins and SFTP
- Integrate logistical carriers/partners within Spring's systems, coordinating between developers, product managers and partners from requirements definition through testing and go-live
- Connect customers to Spring APIs, e-commerce platform plugins, and web portals
- Initiate changes to create new integration solutions and/or process optimizations
- Provide continuous development and support for our expanding platform connections
- Describe and implement optimal, sustainable processes for connecting and maintaining APIs and plugins
- Propose optimizations and improvements to current processes for different stakeholders
- Ensure customer and carrier setups are well organized, including incident management and logging
- Translate customer needs into effective IT solutions
- Provide timely and efficient support for new customer cases, perform feasibility checks, and advise Sales and other commercial stakeholders on required integration steps
- Address, handle and resolve customer enquiries regarding API connections, CSV files and offered products and services in accordance with company guidelines and policies
- Maintain up-to-date IT knowledge and integration techniques to remain a knowledgeable liaison for customer IT departments
- Involve account managers and/or developers in a timely manner when issues are too complex or unclear
- Assist in tender processes when required
- Contribute ideas for optimization and improvement within the IT department
- Act as backup for the Senior IT Officer at Spring Asia Pacific when required
Requirements
- Degree holder, preferably in Information Technology, Computer Science or a related discipline
- Minimum 5 years of experience in a relevant field, with hands-on expertise in APIs, data (databases, JSON, CSV), system integration, troubleshooting migrations and software development
- Knowledge of APIs (e.g. REST/SOAP), programming languages and integration techniques
- Familiarity with the full integration lifecycle, including design, testing and deployment is an advantage
- High level of IT savviness with a strong business mindset and customer focus
- Result-oriented with a can-do attitude
- Strong sense of responsibility with the ability to work under pressure and meet deadlines
- Innovative, open to change and receptive to new ideas
- Good communication skills, with the ability to work with both technical and non-technical stakeholders
- Able to work effectively in a multicultural team environment
- Proficient in English, Cantonese and Mandarin
- Willingness to travel on a case-by-case basis as required
What we offer
- Attractive remuneration package
- Flexible 1-day work from home policy
- Year-end double pay
- Discretionary incentive payment
- 15 Days of Annual Leave
- Birthday Leave
- Medical and Life insurance
- Phone plan (device and data plan) benefit
About the procedure
If you wish to apply, please contact
Alicia Ho | HR Manager
Spring is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability and other legally protected characteristics.
