Product Manager Global Destinations

Challenges

• Manage and optimize products related to the destinations expansion workstream, specifically new Spring Direct destinations ex-Asia (Canada, US, Australia and Middle-East)
• Be the first point of contact for the Global Destinations product portfolio and respond to requests and enquiries from customers and colleagues about the products
• Monitor the performance of the Global Destinations portfolio. Develop or integrate robust quality monitoring systems and -reporting to track and evaluate service performance. Conduct regular review with partner- or lane managers to ensure product competitiveness and compliance with company standards and identify areas for improvements.
• Monitor the competitiveness of the portfolio vs solutions offered in the market. Identify, prepare and implement product improvements that will reduce transit time, improve costs, increase customer experience and/or optimize internal processes.
• Oversee the development and deployment of supply chain solutions to enhance operational efficiency, service excellence and/or customer satisfaction
• Coordinate with IT to align system capabilities with business requirements
• Develop, update and maintain product-, marketing- and sales materials in alignment with Spring GDS product portfolio and branding guidance to support the Sales and Business Development teams
• Prepare alternative solutions or back-up scenarios in case of service disruptions with partners and align all key stakeholders
• Ensure alignment between the solutions to the same destination/continent, and with partner management of partners that operate in multiple destinations
• Work closely with the cross-functional teams including the development team, sales and business development, customer service, finance, legal and operations

Requirements

• Bachelor's degree in Supply Chain Management, Logistics or a related field
• Minimum of 5 years of experience in logistics or supply chain management, preferably in a cross-border e-commerce logistics products/marketing environment
• Strong product management and commercial skills
• Good conceptual and analytical skills
• Practical and problem-solving attitude; good interpersonal communication skills
• High attention to detail and commitment to delivering high-quality solutions
• Ability to maintain accurate records and documentation
• Broader availability at the beginning and end of the working day, to align with colleagues and partners based at the global destinations, as needed (HK-time 7-8am, 7-8pm, not daily)
• Ability to work independently, hands-on and flexibly as part of a team
• Proactive, open-minded and results-oriented mindset
• Prior experience in working within multi-cultural, international teams is required
• Good command of both spoken and written English and Mandarin

About the procedure

If you wish to apply, please contact

Alicia Ho | Senior HR Officer

alicia.ho@spring-gds.com

Spring is an equal-opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability and other legally protected characteristics.