International Service Alerts
Circumstances which can influence the transit time of your international mail
Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below
E-mail Alerts
Current events
No delivery due to COVID-19
Date:
| 15th of September 2020
|
| Expected delay:
| unknown, no delivery possible at this moment |
| Region:
| worldwide |
| Countries affected:
| Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.
|
Delayed delivery due to COVID-19
Date:
| 15th of September 2020 |
| Expected delay:
| unknown |
| Region:
| worldwide |
| Reason for service alert:
| Delivery delays due to COVID-19. The situation is constantly changing. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.
|
United States (US)
Date:
| 22nd of September 2020
|
| Expected delay:
| 4 - 7 days |
| Country:
| United States
|
| Reason for service alert:
| Hurricane Sally is active in the Southeast United States coast and is causing heavy rainfalls and flooding in the regions of Florida and Alabama. There are no reports of flight cancellations in our line hauls, but delays will occur in the final stage of delivery. |
Austria
Date:
| 18th of September 2020
|
| Expected delay:
| unknown |
| Country:
| Austria |
| Reason for service alert:
| Due to IT issues with our partners in Austria, we see a deterioration in the number of delivery scans for AT Post over the last 5 months. This does not mean that the packets and parcels are not delivered, they are just missing the delivery scan. Our postal partner is working towards a solution with the greatest urgency, while this is an issue for all postal partners sending to this destination. Please keep in mind that AT Post is not sharing tracking events for the registered service. |
Belgium
Date:
| 18th of September 2020
|
| Expected delay:
| unknown |
| Country:
| Belgium |
| Reason for service alert:
| Due to IT issues with our partners in Belgium, we see a deterioration in the number of delivery scans for BPost over the last 5 months. This does not mean that the packets and parcels are not delivered, they are just missing the delivery scan. Our postal partner is working towards a solution with the greatest urgency, while this is an issue for all postal partners sending to this destination. |
Australia
Date:
| 1st of September 2020
|
| Expected delay:
| 4-7 days |
| Country:
| Australia |
| Reason for service alert:
| Direct transport to Melbourne area closed for letter mail and parcels due to COVID 19 Due to governmental restrictions taken in order to manage the impact of the Corona pandemic we are currently not allowed to deliver our letter mail and parcels volumes to Melbourne area. We will arrange transport to different entry points in the Sydney and Perth area. Mail and parcels destined for the area of Melbourne will therefor delay with several days. Please note the service EMS is still accepted in Melbourne. |
Brazil
Date:
| 29th of August 2020
|
| Expected delay:
| unknown |
| Country:
| Brazil |
| Reason for service alert:
| As from the 18th of August the Brazilian postal operator Correios is at strike at several areas in the country. This is not a total work stoppage and Correios has activated their Business Continuity Plan with the objective of minimizing the impact on operations.The following areas are affected by the strike causing delays: - Amazonas, Bahia, Distrito Federa, Espirito Santo, Minas Gerais, Parana, Piaui, Rio de Janeiro, Sao Paulo.Due to new customs regulations there were already delays in processing. |
Lebanon
Date:
| 6th of August 2020
|
| Expected delay:
| solved |
| Country:
| Lebanon |
| Reason for service alert:
| State of emergency in Lebanon due to massive explosion Beirut lead to suspension of postal services Due to the explosion in Beirut on the 4th of August the government declared a state of emergency. This means that postal operations at the office of exchange, distribution centres and post offices, as well as all support functions including customer services, have been suspended throughout Lebanon, until further notice. |
China
Date:
| 20th of July 2020
|
| Expected delay:
| solved |
| Country:
| China |
| Reason for service alert:
| China Post reports delays due to the flooding of the Yangtze river. The routes to China are open, but the flight capacity remain limited this causes delay on delivery of packages. Due to these extreme weather conditions, the collection, delivery and transportation of all inbound and outbound international mail products to and from Jiangxi, Jiangsu, Guangxi, Anhui, Hubei, Hunan, Chongqing, Sichuan, Zhejiang and Guizhou provinces is subject to disruption, and the processing, transportation and delivery of inbound items to those provinces may be delayed. |
United States (US)
Date:
| 10th of July 2020
|
| Expected delay:
| 9 – 27 days |
| Country:
| United States |
| Reason for service alert:
| The transit times for mail and parcel volumes to the USA are improving. Still the volumes at the United States Postal Service entry points (US airports) are very high, and not all backlogs have yet been resolved. By closely monitoring the situation and challenges that our partner USPS is facing, we see that delays have significantly declined and that the last mile delivery performance is improving. |
Japan (JP)
Date:
| 10th of July 2020
|
| Expected delay:
| 7-14 days |
| Country:
| Japan
|
| Reason for service alert:
| Japan is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail and parcels. The affected areas are in the following postcode ranges (as of 10 July 2020): Nagano: 3800000–3999999 Gifu: 5000000–5099999 Shizuoka: 4100000–4399999 Aichi: 4400000–4989999 Nara: 6300000–6399999 Kyoto: 6000000–6299999 Osaka: 53000000–5999999 Hyogo: 6500000–6799999 Wakayama: 6400000–6499999 Ehime: 7900000–7999999 Yamaguchi: 7400000–7599999 Fukuoka: 8000000–8399999, 8710000–8710999 Saga: 8400000–8499999 Kumamoto: 8600000–8699999 Oita: 8700000–8799999 Nagasaki: 8500000–8599999, 8115000–8115999, 8170000–8179999 Kagoshima: 8900000–8999999 |
Canada
Date:
| 01 July 2020
|
| Expected delay:
| 9 – 27 days |
| Country:
| Canada |
| Reason for service alert:
| Due to restricted access to flights and capacity issues at the only available Canada Post entry point (airport) in combination with peak volumes, we are experiencing heavy delays on our shipments to Canada. Due to corona prevention measurements, Canada Post has delays in processing. This has created a backlog, from which we also see that first in–first out processing is no longer maintained. At customs there are also delays for various reasons. We are confident that Canada Post will hold up their high performance levels on delivery (99%) albeit with heavy delays. Due to these delays, we will only start working on inquiries from our customers after 60 days. We keep monitoring the situation closely and will update our webpage on a regular basis. |
Italy (IT)
Date:
| 31st of July 2020
|
| Expected delay:
| 4-7 days |
| Country:
| Italy |
| Reason for service alert:
| Italian Postal Service informs us that delivery services have resumed in off-limits municipalities, with effect from 5 March 2020. However to prevent the spread of the novel coronavirus, extra measurements are taken in the whole country as from today. This will lead to longer transit times than usual for mail and e commerce volumes. All services to Italy remain open. Update 31st of July: All zipcode area’s in Italy are open. Parcels can be delivered again. Update 6th of May: In Italy specific regions are currently inaccessible for parcel deliveries. These include Region/Postcodes: Brescia (25000 t/m 25999), Piacenza (26000 t/m 26999 and 29000 t/m 29999) and Modena (41000 t/m 41999) Regular post can still be delivered to these area’s. |
Philippines (PHL)
Date:
| 10th of June 2020
|
| Expected delay:
| Solved |
| Country:
| Philippines |
| Reason for service alert:
| The postal operator of destination Philippines has closed its international offices until the 18th of June due to Covid-19 measures. This means that all international services for mail and parcel delivery will be suspended during this time. |
Spain (ES)
Date:
| 27th of May 2020
|
| Expected delay:
| solved |
| Country:
| Spain |
| Reason for service alert:
| Spain is still open for deliveries, but there are delivery delays in general and in the Padron region in particular. An adapted procedure for receipt signature is in place for the Coreios postal service. Update 23th April: On the most zip codes parcels are being delivered again with a delay. This is still not applicable for the areas with zip codes 10900 10374 24763.Update 27th march: In Spain specific regions are currently inaccesible for parcel deliveries. These include (Region/Postcodes): Padró : 15282, 15900, 15910, 15911, 15912, 15914, 15915, 15916, 15917, 15920, 15928, 15980, 15981, 15982, 15983, 15984, 15985, 36640, 36645, 36646, 36647, 36649 Cáceres : 10900, Navalmoral de la Mata: 10374 and La Bañeza: 24763 Parcels in transit will be buffered in Spain until these regions are reopened. Regular post can still be delivered to these area’s Expected delay: 7 - 14 days |
France (FR)
Date:
| 24th of April 2020
|
| Expected delay:
| unknown |
| Country:
| France |
| Reason for service alert:
| Update 23th April: The local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.
Update 27thof March: French postal service (La Poste) sorting centres are closed between March 25 and April 4. This means mail delivery will be delayed. The extent of the delays is unknown. This does not impact package delivery, however fewer collection points are available due to the mandatory closure of non-essential stores. An adapted procedure for receipt signature via local postal service, La Poste, is in place. |
Belgium (BE)
Date:
| 27th of March 2020
|
| Expected delay:
| unknown |
| Country:
| Belgium |
| Reason for service alert:
| In Belgium, deliveries run via our own PostNL network. The closure of non-essential retail stores is affecting delivery, as fewer pickup points are available. Go to postnl.be/corona for updated information the effect of the coronavirus on delivery and transit times. |
Germany (DE)
Date:
| 27th of March 2020
|
| Expected delay:
| unknown |
| Country:
| Germany |
| Reason for service alert:
| Delivery is still possible in Germany, but tighter controls due to the coronavirus outbreak are resulting in delays. Germany is currently being serviced via our truck network. An adapted procedure for receipt signature via local postal service is in place for the Deutsche Post. Fewer collection points are available due to the mandatory closure of non-essential stores. |
United Kingdom (GB)
Date:
| 27th of March 2020
|
| Expected delay:
| unknown |
| Country:
| United Kingdom |
| Reason for service alert:
| The UK is still reachable, but delivery is delayed due to tighter coronavirus restrictions. An adapted procedure for receipt signature is in place for the Royal Mail postal service. |
The Netherlands (NL)
Date:
| 16th of March 2020
|
| Expected delay:
| update |
| Country:
| The Netherlands |
| Reason for service alert:
| The Dutch government recently announced new, stricter measures against the spread of the coronavirus. This raises new questions about the delivery of mail and parcels in the Netherlands. The virus cannot be transmitted by mail or packages. This means that delivery continues, as you have come to expect. The health and safety of our customers, employees and partners are of utmost importance. We respond with additional new measures to prevent the further spread of the virus. No signature required Starting Monday, March 16, recipients in the Netherlands will no longer be required to sign for delivery when a packet or parcel is handed over by PostNL. This is done to minimise physical contact. PostNL deliverers will ask instead for the last three numbers of your customer's ID and enter them in the signature field. You may want to inform your customers about this change. |
United States (USA)
Date:
| 13th of March 2020
|
| Expected delay:
| 1-3 days |
| Country:
| United States |
| Reason for service alert:
| Due to the outbreak of COVID-19 we have limited transport options to the United States. We see longer transit times to the US-regions West - and South-East Coast. All other destinations in the US are serviced as normal. |