International service alerts

Stay up to date with events that may affect your international shipping

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Impact of COVID-19

Countries around the world are taking measures to slow the spread of COVID-19. This may affect logistical processes, causing delays or limited services. 

View below news about external events that may affect your transit times

Service Suspensions

Due to closed routes, mail and package delivery is not possible to several destinations. At this time it is unknown when the situation changes, nor when routes reopen. Please note, as the situation is dynamic, the information is subject to change.

Afghanistan, Bhutan, Honduras, Laos, Libya, Solomon Islands, Syria, Tajikistan, Timor-Leste, Turkmenistan and Yemen.

Delayed delivery due to COVID-19

Please note, as the situation is dynamic, the information is subject to change. We cannot guarantee a time of delivery. For business questions, please contact your account manager.

Anguilla, Algeria, Antigua, Armenia, Argentina, Australia, Austria, Azerbaijan, Barbados, Barbuda, Bahamas, Bahrain, Belarus, Belize, Bermuda,  Botswana, Brazil, British Virgin Islands, Bulgaria, Canada, Cape Verde, Central African Republic, Croatia, Chad, Chile, China, Czech Republic, Costa Rica, Colombia, Curacao, Cyprus, Dominica, Dominican Republic, El Salvador, Estonia, Egypt, French Guyana, Gambia, Georgia, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, India, Indonesia, Iran, Israel, Jordan, Kosovo, Lebanon, Lithuania, Latvia, Liberia, Malta, Mauritania, Mexico, Morocco, Montenegro, Nepal, New Zealand, Niger, Norway, Papua New Guyana, Paraguay, Peru, Philippines, Russia, Romania, Sierra Leone, Saint Lucia, Samoa, Sao Tome and Principe, Serbia, Slovakia, Slovenia, South Korea, Senegal, Suriname, Sri Lanka, Tonga, Trinidad and Tobago, Turkey, Ukraine, United States, Uruguay, Venezuela, Vietnam and Zambia.

Greece (GR) {{ icon_title }}

Date of alert Expected delay Reason for alert
6 December 3 days Mail and parcels with destination Greece will experience delays due to a strike at Hellenic Post.
10 May no delay Hellenic Post is currently not able to provide tracking information for tracked mail and parcels from week 10 to 13 due to a cyber attack. The issue is solved for week 14 and onward.
5 April Due to a cyberattack, there is no tracking information available on shipments to destination Greece. However, processing, scanning and delivery of items continues.
28 March There is no tracking information available on shipments to destination Greece due to a cyberattack. Hellenic Post has been facing IT issues since a cyberattack on 20 March 2022. All systems are currently down including Internet, International Postal System and telephones. The Hellenic Post IT Department is working to resolve the situation, after which missed tracking information will be updated.
25 January Destination Greece is experiencing delay in all operations due to heavy snowfalls.

Italy {{ icon_title }}

Date of alert Expected delay Reason for alert
1 December 1-2 days Parcels and mail with destination Italy will experience delays due to a national strike on Friday 2 December.
16 September 7 days Mail and parcels with destination Sardinia, Italy will be delayed due to a strike by port personnel from Friday the 16th to Thursday the 22nd of September.
10 May Mail and parcels with the area of Varese (Italy) as destination are experiencing delays due to an operational issue at Poste Italiane. The following postal codes are affected: 21100, 21010 up to 21062 and 21100.
24 March IT tracking issues have been resolved.
21 March Mail and Parcels with destination Sardinia (Italy) are confronted with delays due to unrest at the ports. The situation is now back to normal again. It will still take some time to work away the backlogs that were created due to the unrest. Affected zip codes are 07010-07100, 08010-08100, 09010-09170.
17 January Postal parcels and packets to Italy are experiencing delays due to an earlier IT issue at Poste Italiane for customs clearing during week 48, 49 and 50. Initially this related to non-EU shipments only, but unfortunately also some EU shipments from that period are affected. The delayed shipments will be processed in the coming weeks. Parcels shipped via non-postal / commercial routes are not affected.

United Kingdom (GB) {{ icon_title }}

Date of alert Expected delay Reason for alert
1 December 1-2 days Parcels and mail with destination United Kingdom will experience delays due to planned strikes at Royal Mail on Friday the 9th of December from 4:00 until Saturday the 10th of December 4:00, and on Sunday the 11th of December 4:00 until Monday the 12th of December 4:00. Please be aware other strike action dates have been announced for 14, 15, 23 and 24 December, but not yet confirmed.
1 November 2 days Strike action originally planned for 2, 3, 4, 8, 9 and 10 November has been confirmed by Royal Mail to be withdrawn by the Communication Workers Union. Please be aware the strikes on 23, 24, 25, 28 November and 1 and 2 December are still planned.
4 October 1-2 days Mail and parcels with destination United Kingdom will experience delays due to planned strikes at Royal Mail during October, November and December. There will be no service on October 13th, 20th and 25th and November 28th. Delays in processing and delivery are expected on the 2nd, 3rd, 4th, 8th, 9th, 10th, 14th, 15th,16th, 23rd, 24th, 25th and the 30th of November and the 1st and 2nd of December.
16 September 1-2 days Parcels and mail with destination United Kingdom will experience delays due to planned strikes at Royal Mail on Friday the 30th of September and Saturday the 1st of October. Letters will not be delivered and deliveries will not be accepted on those days.
13 September Mail and parcels with destination United Kingdom will be delayed due to the bank holiday for the funeral of Queen Elizabeth on Monday the 19th of September.
10 August Mail and parcels with destination the United Kingdom are expected to be delayed due to planned strikes at Royal Mail on the following dates: Friday the 26th of August, Wednesday the 31st of August, Thursday the 8th of September and Friday the 9th of September.
14 July Between the 15th and 22nd of July possible and limited delays are expected for letters and parcels towards the United Kingdom due to a planned strike at Royal Mail. The vast majority of letters and parcels are not expected to be affected.
1 June Due to Queen Elizabeth’s platinum jubilee Thursday the second of June and Friday the third of June are bank holidays in the United Kingdom. Therefore we expect 3 days delays for mail to the United Kingdom and 1 day delay for parcels to the United Kingdom.
1 February Royal Mail is no longer facing delays due to earlier mentioned bank holidays.
5 January Shipments with destination UK are facing delays due to four bank holidays in the holiday period.

United States (US) {{ icon_title }}

Date of alert Expected Delay Reason for alert
1 November 7 days or more Mail and parcels with destination United States are still experiencing delays due to the impact of COVID-19 and limited air capacity.
4 October 14 days Mail and parcels with destination Florida and the south east of the United States are expected to be delayed due to hurricane Ian.
10 May Mail and parcels with destination United States are experiencing delays due to the impact of COVID-19 and limited air capacity.
8 February Shipments with destination United States are experiencing delays due to impact of COVID-19 on the transport capacity.

France (FR) {{ icon_title }}

Date of alert Expected Delay Reason for alert
14 October 1 day Colis Privé is facing transport difficulties, caused by strikes and blockages at the Total and ExxonMobil refineries. This may cause delays for shipments delivered by this carrier. Affected departments are 6, 9, 13, 21, 25, 37, 38, 39, 41, 45, 57, 58, 60, 61, 65, 67, 75, 76, 77, 78, 90, 91, 91, 92, 93, 94 and 95. The issue has no impact on postal volume.
20 July Colis Privé is facing transport difficulties caused by wildfires, and staffing issues. This may cause delays for shipments delivered by this carrier.
20 January Colis Prive, our commercial carrier for destination France, is experiencing difficulties in operations and deliveries due to increase of COVID cases among their staff. This may cause delays on shipments delivered by this carrier.

Canada (CA) {{ icon_title }}

Date of alert Expected Delay Reason for alert
4 October 3-7 days Mail and parcels with destination Canada are experiencing delays due to hurricane Fiona. Affected postcode areas are B3K, B3M, B3N, B3P, B3R, B3S, B3V, BEJ, B3L, B3H, B2Y, B2V, B2W, B2X, B2Z, B3A, B2J, B3B, B3G, B4C, B4E, B4G, B2J, B2H, B4H, B2N, B0M, B0K, B0L, B0P 1T0, B0M 1E0, B0H 1X0, B0J 3B0, B0J 1A0, B0J 2A0, B0C 1G0, B0C 1H0, B1A 1A0, B1G 1A0, B1J 1B0, B1J 1B0, B1W 1A0, B1Y 1B0, B1Y 1E0, B1A 4X0, B0C 1K0, B0C 1L0, B2C 1A0, B1C 1A0, B1K 1A7, B0C 1N0, B1H 1A0, B1B 1A0, B1E 1A0, B0C 1R0, B1L 1A0, B1V 2L0, B1P 1T0, B1N 1L0, B1A 4X0, B1H 1Y0, B2A 3Y6, B1P 5Z0, B0N, B2T, B3T, B3G, B0J, B2S, B2V, B2R, B3E, B3Z, E4H 1B0, E8T, C1A, C1B, C0A, C1N and C0B.
10 May Mail and parcels with destination Canada are experiencing delays due to limited air capacity.
25 January Destination British Columbia in Canada does no longer face weather issues. Canada Post informed that all flows in the region are back to normal. However, other network disruptions are still active.

South Korea (KR) {{ icon_title }}

Date of alert Expected Delay Reason for alert
4 October up to 14 days Mail and parcels with destination South Korea are experiencing delays due to transport issues.

Hong Kong (HK) {{ icon_title }}

Date of alert Expected Delay Reason for alert
4 October up to 14 days Mail and parcels with destination Hong Kong are experiencing delays due to transport issues.
5 April Delays due to the impact of COVID-19 on the operations in Hong Kong are expected to be resolved in the upcoming days. Operations are back to normal.

Japan (JP) {{ icon_title }}

Date of alert Expected Delay Reason for alert
21 September 1-7 days Mail and parcels with destination Japan will experience delays due to typhoon Nanmadol.
5 April Delays due to the impact of COVID-19 on the operations in Hong Kong are expected to be resolved in the upcoming days. Operations are back to normal.
28 March Delays are expected for shipments towards Japan due to the sanctions from EU to Russia which result in limited air capacity.
28 February Deliveries to Japan are delayed due to the closed airspace above Russia. More countries in the Far East will potentially be affected.

Puerto Rico (PR) {{ icon_title }}

Date of alert Expected Delay Reason for alert
21 September 7-14 days Mail and parcels with destination Puerto Rico will be delayed due to hurricane Fiona.

Austria (AT) {{ icon_title }}

Date of alert Expected delay Reason for alert
21 September 1-2 days Parcels delivered via Austrian Post faced a delay at the end of last week, due to increased volumes and capacity issues in the connection to the domestic network. The delay is resolved at the start of this week
16 August Parcels with the destination Austria experience a delay due to technical issues.
1 July Shipments for destination Austria to the area of Wernberg have been delayed for one day on the 29th of June. The delays have been caused by severe weather conditions in the Carinthia region, through which trucks could not reach the Wernberg delivery depot. Some areas are still hard to reach due to electricity cuts and mudflows. The area has postal codes in the range of 9000 till 9922.

Thailand (TH) {{ icon_title }}

Date of alert Expected delay Reason for alert
16 September 1-3 days Parcels and mail with destination Thailand will experience delays due to floods as a consequence of heavy rainfall. The impacted postcodes are 10xxx, 11xxx, 12xxx, 13xxx, 21xxx, 24xxx, 25xxx, 26xxx, 34xxx, 40xxx, 42xxx, 61xxx and 72xxx.
24 March Issues due to flooding in postal zones have been resolved.
2 March Continuing rain in the southern part of Thailand has caused floods in the provinces of Songkhla, Pattani and Narathiwat (postcodes 90210, 94XXX and 96XXX), causing delays.

New Zealand (NZ) {{ icon_title }}

Date of alert Expected delay Reason for alert
16 September 1 day Mail and parcels with destination New Zealand will be delayed due to a National Day of Mourning to commemorate the life of Queen Elizabeth II Friday on Monday the 26th of September.
24 August Mail and parcels with destination New Zealand are experiencing delays in delivery due to technical issues at New Zealand Post. The delay also affects transit times to the Cook Islands, Kiribati, Nauru, Niue, Pitcairn Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna and Samoa.
10 May Mail and parcels with destination New Zealand are experiencing delays due to limited air capacity. Service to Nauru was suspended, but is resolved now.

Tajikistan (TJ) {{ icon_title }}

Date of alert Expected delay Reason for alert
13 September no delay Destination Tajikistan is opened again. Capacity issues are resolved.

Ecuador (EC) {{ icon_title }}

Date of alert Expected delay Reason for alert
13 September no service Destination Ecuador is closed due to transport issues.

Pakistan (PK) {{ icon_title }}

Date of alert Expected delay Reason for alert
13 September 14 days Mail and parcels with destination Pakistan are experiencing delays due to floods and landslides as a consequence of heavy rainfall. The most impacted districts are Sindh, Balochistan, Punjab and the Khyber Pakhtunkhwa province.

Ireland (IE) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 August up to 7 days Mail and parcels with destination Ireland are experiencing delays due to limited air capacity. Therefore, all volume is currently being trucked.
19 July Mail and parcels with destination Ireland are experiencing delays due to limited air capacity.
10 May Mail and parcels with destination Ireland are experiencing delays due to COVID-19 measures and limited air capacity. All volume is trucked.
5 April Air capacity to Ireland has been restored.
28 March Delays are expected for shipments towards Ireland due to temporary limited air capacity. Items shipped between 21/03 and 31/03 are affected. Delays are not expected on shipments sent after 31/03.

Australia (AU) {{ icon_title }}

Date of alert Expected delay Reason for alert
19 July no delay Earlier mentioned severe weather issues in Australia are no longer affecting delivery.
12 July Shipments with destination Australia are experiencing delays, due to severe weather conditions in the area of New South Wales and Sydney with the following postal code areas: 2747 to 2759, 2765 and 2775.
10 May Mail and parcels with destination Australia are experiencing delays due to limited air capacity and delivery delays
2 March Severe storms, heavy rain and flooding across the country is causing disruptions, particularly in the states of Queensland and New South Wales. The processing and delivery of inbound and outbound mail items are affected.
1 February Shipments for destination Australia are experiencing delays due to severe weather conditions in the following postal code areas: 4731, 3805, 4804 - 4852.

Tonga (TO) {{ icon_title }}

Date of alert Expected delay Reason for alert
19 July 7 days or more Mail and parcels with destination and origin Tonga are experiencing delays due to limited air capacity.
20 January Destination Tonga is experiencing delays due to the impact of volcanic eruption.

China (CN) {{ icon_title }}

Date of alert Expected delay Reason for alert
12 July average of 14 days Mail and parcels with destination Macao, China are being processed again, but delays to China can still be expected due to the nationwide COVID-19 measures.
21 June 14 days Mail and parcels with destination Macao, China will experience a delay of two weeks because of COVID-19 prevention measures.
31 May 8 weeks Mail and parcels with the destination Shanghai and Beijing have been released for final mile distribution, but delays can still be expected due to the strict COVID prevention measures and backlog.
10 May Mail and parcels with destination China are experiencing delays due to COVID-19 measures in Shanghai and Bejing.
12 April China Post stopped the processing and delivery of mail and parcels in Shanghai in order to prevent further spreading of COVID-19.
5 April All inbound mail for destination China are facing delays due to COVID-19 measures.

Belarus (BY) {{ icon_title }}

Date of alert Expected delay Reason for alert
12 July 21 days Shipments with destination Belarus are experiencing an increased delay, due to flying restrictions. All volume is trucked.
10 May Mail and parcels with destination Belarus are experiencing delays due to flying restrictions. All volume is trucked.

France, Spain and Portugal (FR, ES and PT) {{ icon_title }}

Date of alert Expected delay Reason for alert
24 June 1-2 days Mail and parcels with destination and origin France, Spain and Portugal are expected to experience a delay of 1-2 days, because of an announced nationwide transport strike on the 27th of June in France. The strike is preventing all shipments from passing through France, hence the delay towards and from Spain and Portugal.

Nicaragua (NI) {{ icon_title }}

Date of alert Expected delay Reason for alert
24 June 1-2 days Flight capacity restored. Destination is reopened.
24 February Destination Nicaragua is closed due to limited flight capacity. Shipments that are in transit, will be stored until the destination is reopened.

Israel (IL) {{ icon_title }}

Date of alert Expected delay Reason for alert
13 June 4-7 days Destination Israel is still experiencing delays due to reduced number of flights.
23 March Due to a reduced number of flights we are currently experiencing delays in the delivery of mail and parcels to Israel.

South Africa (ZA) {{ icon_title }}

Date of alert Expected delay Reason for alert
31 May 12 days Mail and parcels with destination South-Africa will experience delay due to an operational relocation.

Chile (CL) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May 21 days Mail and parcels with destination Chile are experiencing delays due to limited air capacity.

Romania (RO) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May 21 days Mail and parcels with destination Romania originating from outside of the EU are facing delays due to delays at customs.

Russia (RU) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May 21 days Mail and parcels with destination Russia are experiencing delays due to limited air capacity. All volume is trucked.
2 March A new route has been found for the delivery of mail and parcels to Russia. We have reopened this destination and can start flying as of today.We expect delays due to backlogs but these should be cleared before the end of the week.

Portugal (PT) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May no delay The implementation of the VAT regulations for shipments outside the EU was succesful.
11 January Shipments with destination Portugal originating from outside of the EU are facing delays due to issues with the implementation of the new VAT regulations.

Brazil (BR) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May no delay Air capacity to Brazil has been restored.
26 April Mail and parcels with the destination Brazil are experiencing delays due to limited air capacity.

Peru (PE) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May no delay The strike in Peru has ended.
17 January Transport capacity to Peru is restored. Delayed parcels will be delivered as soon as possible.

Cayman Islands (KY) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May no delay Air capacity to Cayman Islands has been restored.
26 April Mail and parcels with destination Cayman Islands are experiencing delay due to limited flight capacity.

Saint Lucia (LC) {{ icon_title }}

Date of alert Expected delay Reason for alert
10 May no delay Air capacity to Saint Lucia has been restored.
26 April Mail and parcels with destination Saint Lucia are experiencing delay due to limited flight capacity.

Jamaica (JM) {{ icon_title }}

Date of alert Expected delay Reason for alert
3 May 7-10 days Mail and parcels with the destination Jamaica are experiencing delays due to an IT issue at Jamaican Post.
11 January Shipments with destination Jamaica can not be delivered currently due to flight capacity issues.

Bulgaria (BG) {{ icon_title }}

Date of alert Expected delay Reason for alert
26 April no delay Bulgarian Post is currently not able to provide tracking information due to IT issues.

Honduras (HN) {{ icon_title }}

Date of alert Expected delay Reason for alert
12 April 14 days or more Destination Honduras is closed due to transport issues related to COVID-19.
25 January Transport capacity to Honduras is restored. Delayed parcels will be delivered as soon as possible.

Spain (ES) {{ icon_title }}

Date of alert Expected delay Reason for alert
5 April 4-7 days End of strike in Spain. Volumes will be cleared in the upcoming two weeks. The affected postcodes are 07xxx, 35xxx and 38xxx.
28 March Delays are expected for shipments towards the Canary- and Balearic Islands due to a strike in Spain. The affected postcodes are 07xxx, 35xxx and 38xxx.
21 March Mail and Parcels with destination Janda, Chiclana, Galicia and Austurias in Spain face delays due to heavy protests and strikes.
11 March Potential delays are expected for shipments to and from Spain, due to an announced strike of truckers associated with the "Plataforma para la Defensa del Sector del Transporte de Mercancías por Carretera". Potentially important roads may be blocked starting Monday, the 14th of March.

Moldova (MD) {{ icon_title }}

Date of alert Expected delay Reason for alert
5 April no delay Air capacity to Moldova has been restored.
2 March Due to the situation in Ukraine, Moldovan airspace is temporarily restricted for civilian air transportation. Posta Moldovei is working with its postal partners on alternative routes.

Ukraine (UA) {{ icon_title }}

Date of alert Expected delay Reason for alert
8 March 5-21 days Access is very limited to the Luhansk region, Chernihiv, Sumy, Kharkiv, Kramatorsk, Kherson, and Mykolayiv. The situation in Ukraine remains challenging. Many internal links between sorting centres and specific regions are closed/blocked, however in unaffected areas local post is still operating although the distribution across the country is very limited. Situation is in general deteriorating across the country.
1 March A new route has been found for delivery of mail and parcels to Ukraine. We have reopened this destination. Ukrainian Post is doing its best to deliver all the incoming postal items to addressees in Ukraine as quickly as possible. This will depend on the security situation as the safety of staff and customers is first priority. Ukrainian Post is opening offices in 20 regions so that people can collect parcels. All open post offices will have reduced opening hours. Delays are to be expected.

Eritrea (ER) {{ icon_title }}

Date of alert Expected delay Reason for alert
2 March no delivery Due to transport issues caused by an outbreak of COVID-19 we are currently not able to provide any services to Eritrea.

Equatorial Guinea (GQ) {{ icon_title }}

Date of alert Expected delay Reason for alert
2 March no delay Destination Equatorial Guinea has been re-opened.

Kuwait (KW) {{ icon_title }}

Date of alert Expected delay Reason for alert
24 February no delay Flight capacity to Kuwait is restored. Delayed parcels will be delivered as soon as possible.
18 February Destination Kuwait is closed due to flight capacity issues. Shipments that are in transit, will be stored until the destination is reopened.

Belgium, Germany, Ireland, Luxembourg, The Netherlands and United Kingdom {{ icon_title }}

Date of alert Expected delay Reason for alert
22 February no delay The storm that caused delays in UK, Ireland, Belgium, Netherlands, Luxembourg and Germany is no longer affecting delivery.
18 February Destinations UK, Ireland, Belgium, The Netherlands, Luxembourg and Germany are in the middle of a heavy storm called Eunice. Therefore some operational processes have been suspended or delayed today. Most of the parcels are being processed and delivered, but some of the afternoon and evening deliveries will not take place.

Turkey (TR) {{ icon_title }}

Date of alert Expected delay Reason for alert
1 February no delay The international airport of Istanbul is reopened and the flight capacity towards Bangladesh, Burkina Faso, Algeria, India, Morocco, Panama, Sudan, Tunisia, Uzbekistan and Vietnam is restored. Delayed parcels will be delivered as soon as possible.
25 January Shipments to destination Turkey are experiencing delays, because the international airport of Istanbul is unreachable and closed due to heavy snowfall. Since the Istanbul airport is used as an international hub to other destinations, shipments to the following destinations are also experiencing delays: Bangladesh, Burkina Faso, Algeria, India, Morocco, Panama, Sudan, Tunisia, Uzbekistan and Vietnam.

Cuba (CU) {{ icon_title }}

Date of alert Expected delay Reason for alert
25 January no delay Transport capacity to Cuba is restored. Delayed parcels will be delivered as soon as possible.

Kazakhstan (KZ) {{ icon_title }}

Date of alert Expected delay Reason for alert
25 January no delay Transport capacity to Kazakhstan is restored. Delayed parcels will be delivered as soon as possible.
11 January Shipments with destination Kazakhstan can not be delivered currently due to transport issues related to the political unrest in the country. Routes have been officially closed since Friday. The items that were already on route, will be stored until delivery is possible again.

Bermuda (BM) {{ icon_title }}

Date of alert Expected delay Reason for alert
11 January no delivery Shipments with destination Bermuda can not be delivered currently due to flight capacity issues.

Malaysia (MY) {{ icon_title }}

Date of alert Expected delay Reason for alert
11 January 7 days or more Destination Malaysia is still experiencing delays due to heavy rain. Post Malaysia informs us that the following postcodes are affected: 26600–26689, 28500–28599, 43100–43199, 81600, 84600, 84900 and 85000–85300.

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