International Service Alerts
Circumstances which can influence the transit time of your international mail
Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below
E-mail Alerts
Current events
No delivery due to COVID-19
Date:
| 5th of June 2020
|
| Expected delay:
| unknown, no delivery possible at this moment |
| Region:
| worldwide |
| Countries affected:
| Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.
|
Delayed delivery due to COVID-19
Date:
| 5th of June 2020
|
| Expected delay:
| unknown |
| Region:
| worldwide |
| Reason for service alert:
| Delivery delays due to COVID-19. The situation is constantly changing. PostNL has no influence on this. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.
|
United States (US)
Date:
| 5th of June 2020
|
| Expected delay:
| 3 - 9 days |
| Country:
| United States |
| Reason for service alert:
| The coronavirus and other unforeseen events in USA are uncertain and complex at the moment. This has an impact on delivery times as well as the availability of information in Track & Trace. Still, routes are open: PostNL is sending mail and packages even though there are currently no direct flights to many parts of the country. We use indirect flights; and this can cause delays. The United States Postal Service (USPS) has had to adapt its processes to make the workspace safe for its personnel; this means fewer people and higher volumes, and we see that some items are not scanned upon entry. Average delivery time is 3-9 days longer than normal, but in some cases can increase up to 6 weeks. We regret these circumstances; but be assured that we are doing everything possible to provide the service you are used to, and to share information as soon as it becomes available. An adapted procedure for receipt signature is in place for the local postal service USPS. |
Spain (ES)
Date:
| 27th of May 2020
|
| Expected delay:
| solved |
| Country:
| Spain |
| Reason for service alert:
| Spain is still open for deliveries, but there are delivery delays in general and in the Padron region in particular. An adapted procedure for receipt signature is in place for the Coreios postal service. Update 23th April: On the most zip codes parcels are being delivered again with a delay. This is still not applicable for the areas with zip codes 10900 10374 24763.Update 27th march: In Spain specific regions are currently inaccesible for parcel deliveries. These include (Region/Postcodes): Padró : 15282, 15900, 15910, 15911, 15912, 15914, 15915, 15916, 15917, 15920, 15928, 15980, 15981, 15982, 15983, 15984, 15985, 36640, 36645, 36646, 36647, 36649 Cáceres : 10900, Navalmoral de la Mata: 10374 and La Bañeza: 24763 Parcels in transit will be buffered in Spain until these regions are reopened. Regular post can still be delivered to these area’s Expected delay: 7 - 14 days |
Italy (IT)
Date:
| 14th of May 2020
|
| Expected delay:
| 4-7 days |
| Country:
| Italy |
| Reason for service alert:
| Italian Postal Service informs us that delivery services have resumed in off-limits municipalities, with effect from 5 March 2020. However to prevent the spread of the novel coronavirus, extra measurements are taken in the whole country as from today. This will lead to longer transit times than usual for mail and e commerce volumes. All services to Italy remain open. Update 14th of May: All zipcode area’s in Italy are open. Parcels can be delivered again. Update 6th of May: In Italy specific regions are currently inaccessible for parcel deliveries. These include Region/Postcodes: Brescia (25000 t/m 25999), Piacenza (26000 t/m 26999 and 29000 t/m 29999) and Modena (41000 t/m 41999) Regular post can still be delivered to these area’s. |
France (FR)
Date:
| 24th of April 2020
|
| Expected delay:
| unknown |
| Country:
| France |
| Reason for service alert:
| Update 23th April: The local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.
Update 27thof March: French postal service (La Poste) sorting centres are closed between March 25 and April 4. This means mail delivery will be delayed. The extent of the delays is unknown. This does not impact package delivery, however fewer collection points are available due to the mandatory closure of non-essential stores. An adapted procedure for receipt signature via local postal service, La Poste, is in place. |
Belgium (BE)
Date:
| 27th of March 2020
|
| Expected delay:
| unknown |
| Country:
| Belgium |
| Reason for service alert:
| In Belgium, deliveries run via our own PostNL network. The closure of non-essential retail stores is affecting delivery, as fewer pickup points are available. Go to postnl.be/corona for updated information the effect of the coronavirus on delivery and transit times. |
Germany (DE)
Date:
| 27th of March 2020
|
| Expected delay:
| unknown |
| Country:
| Germany |
| Reason for service alert:
| Delivery is still possible in Germany, but tighter controls due to the coronavirus outbreak are resulting in delays. Germany is currently being serviced via our truck network. An adapted procedure for receipt signature via local postal service is in place for the Deutsche Post. Fewer collection points are available due to the mandatory closure of non-essential stores. |
United Kingdom (GB)
Date:
| 27th of March 2020
|
| Expected delay:
| unknown |
| Country:
| United Kingdom |
| Reason for service alert:
| The UK is still reachable, but delivery is delayed due to tighter coronavirus restrictions. An adapted procedure for receipt signature is in place for the Royal Mail postal service. |
The Netherlands (NL)
Date:
| 16th of March 2020
|
| Expected delay:
| update |
| Country:
| The Netherlands |
| Reason for service alert:
| The Dutch government recently announced new, stricter measures against the spread of the coronavirus. This raises new questions about the delivery of mail and parcels in the Netherlands. The virus cannot be transmitted by mail or packages. This means that delivery continues, as you have come to expect. The health and safety of our customers, employees and partners are of utmost importance. We respond with additional new measures to prevent the further spread of the virus. No signature required Starting Monday, March 16, recipients in the Netherlands will no longer be required to sign for delivery when a packet or parcel is handed over by PostNL. This is done to minimise physical contact. PostNL deliverers will ask instead for the last three numbers of your customer's ID and enter them in the signature field. You may want to inform your customers about this change. |
United States (USA)
Date:
| 13th of March 2020
|
| Expected delay:
| 1-3 days |
| Country:
| United States |
| Reason for service alert:
| Due to the outbreak of COVID-19 we have limited transport options to the United States. We see longer transit times to the US-regions West - and South-East Coast. All other destinations in the US are serviced as normal. |