International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below

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Current events

Italy (IT)

Date:

25th of February 2020
Expected delay:

Unkown

Country:
Italy
Reason for service alert:

Poste Italiane suspended postal services in order to minimize the spread of the novel coronavirus (Covid-19). This is limited to the following areas with the postal codes stated: 26814 - 26821 - 26822 - 26823 - 26826 -26827 - 26828 - 26841 - 26842 - 26843 - 26844 - 26845 - 26846 - 26847 - 26848 - 26849 - 26856 - 26861 26862 - 26863 - 26864 - 26865 - 26867 - 26814 - 26821 - 26822 - 26823 - 26826 - 26827 - 26828 - 26841 - 26842 - 26843 - 26844 - 26845 - 26846 - 26847 - 26848 - 26849 - 26856 - 26861 - 26862 - 26863 - 26864 - 26865 - 26867 - Zip Code 35030, in Veneto This affects all delivery services (mail and packets).

Macao (MAC)

Date:

18th of February 2020
Expected delay:

4-7 days

Country:
Macao
Reason for service alert:

The Macao Government has announced that all civil servants, other than those working for emergency and critical services, will remain exempted from working from 8 to 16 February 2020. As a consequence, Macao Post will provide limited basic postal services to the public during this period. This means delays will occur, as well after this period.

Poland (PL)

Date:

18th of February 2020
Expected delay:

unknown

Country:
Poland
Reason for service alert:

Polish Post informed us that they move their airmail unit in the next 2 weeks. Please expect slight delays for mail, parcel items for destination Poland.

France (FR)

Date:

10th of February 2020
Expected delay:

14-28 days

Country:
France
Reason for service alert:

The postal operator of France, La Poste, informs us that there has been a strike in their overseas department of Martinique. The strike started around mid January. The situation causes delays for deliveries in the region. We will inform you when the situation will be back to normal.

China (CN)

Date:

10th of February 2020
Expected delay:

unknown

Country:
China
Reason for service alert:

Due to the outbreak of the Corona virus (2019-nCoV) China Post will change its services to the Hubei Province. For international mail and parcels destined for Hubei Province (postcodes 430000–449999), China Post will contact the addressee by telephone before delivery to ask about their delivery preferences. The item can either be temporarily stored at the postal outlet, or made available for pick-up from the outlet, delivered to a smart parcel locker, or delivered by other non-face-to-face methods. In order to minimise the spread of the novel coronavirus (2019-nCoV), China Post will disinfect all the postal offices, processing centers and transportation vehicles for all inbound mail and parcels. All the processing and delivery will be delayed accordingly.

Canada (CA)

Date:

27th of January 2020
Expected delay:

Solved

Country:
Canada
Reason for service alert:

Due to severe weather conditions and heavy snowfall in Newfoundland, Canada, delays can be expected for the collection and delivery of all mail and parcels in the region.

France (FR)

Date:

27th of January 2020
Expected delay:

1-3 days

Country:
France
Reason for service alert:

Due to severe weather conditions in relation to Storm Gloria, our partners in the South of France report delays in the collection and delivery of all mail and parcels in the region.

Indonesia (ID)

Date:

9th of January 2020
Expected delay:

Solved

Country:
Indonesia
Reason for service alert:

Delays occur in the Special Capital Region of Jakarta and West Java Province due to heavy rain fall. The situation affects both mail and parcels.

Australia (AUS)

Date:

9th of January 2020
Expected delay:

1-3 days

Country:
Australia
Reason for service alert:

Due to ongoing bush fires in specific regions in Australia, both mail and parcels are delayed. Regions affected have the following postcodes: 2250-2263; 2323-2430; 2440; 2443; 2446; 2469; 2471; 2500-2653; 2721-2730; 2753-2795; 2848; 2900-2914; 3700-3741; 3865; 3909; 4570; 4650; 4670; 4674; 4676; 5115-5117; 5220-5223; 5232-5253; 5271-5275; 6030; 6037; 6041; 6442; 6335-6338; 6725-6770. Expected delay: 1 - 3 days

Australia (AUS)

Date:

13th of December 2019
Expected delay:

solved

Country:
Australia
Reason for service alert:

Due to backlogs at the airline company Qantas, delays may occur in the delivery of mail and parcels in Australia.

Italy (IT)

Date:

13th of December 2019
Expected delay:

Solved

Country:
Italy
Reason for service alert:

Delays may occur with the delivery of mail and parcels in Italy due to earlier problems with the sorting equipment. The issue is solved, but the temporary disruption of operations may cause delays for a couple of days.

Brasil (BRA)

Date:

9th of December 2019
Expected delay:

Unknown

Country:
Brasil
Reason for service alert:

The Brazilian postal operator copes with unexpected high mail volumes to be processed. Therefore the delivery of post and parcels with destination Brazil can be delayed.

France (FR)

Date:

5th of December 2019
Expected delay:

Opgelost

Country:
France
Reason for service alert:

We are notified of a workers strike in France on the 5th of December. Due to traffic jams and road blocks a delay of 24 hours can be expected.

Israel (IL)

Date:

12th of November 2019
Expected delay:

solved

Country:
Israel
Reason for service alert:

Due to a security situation in the south of Israel all volumes to this region can be delayed.

Slovenia (SI)

Date:

12th of November 2019
Expected delay:

Solved

Country:
Slovenia
Reason for service alert:

Because of a strike on Monday November 11th 2019 by the Slovenian Post, minimal operations took place. Expected delay in the delivery of letters is 1 – 3 days.

Finland (FI)

Date:

12th of November 2019
Expected delay:

Solved

Country:
Finland
Reason for service alert:

Delays may occur during the called strike of Finnish postal workers’ union and several transport trade unions. The strike is happening between November 11th until 24th 2019 and will mainly affect the delivery of mail and parcels by air, because of suspended inbound and outbound airmail. All items transported by road will still operate but may be delayed. Update of November 26th, 2019: The strike will continue until December 8th, 2019. All postal routes from and to Finland are now closed. Expected delay: 14 – 28 days

Australia (AU)

Date:

12th of November 2019
Expected delay:

solved

Country:
Australia
Reason for service alert:

The state New South Wales in Australia has been affected by bushfires. Severe conditions impact the deliveries in regions with the following postcodes: 2424, 2427, 2428, 2429, 2430, 2443 and 2446.

Lebanon (LB)

Date:

23th of October 2019
Expected delay:

Solved

Country:
Lebanon
Reason for service alert:

Due to protests in Lebanon roads are blocked. Therefore the international processing centre is unreachable. Mail and parcel volumes are not being processed at the moment. The delay of the delivery of mail and parcels in unknown.

Chile (CH)

Date:

22th of October 2019
Expected delay:

Solved

Country:
Chile
Reason for service alert:

Political unrest in Chile causes delays in the delivery of mail and parcels both from and to the country.

Syria (SY)

Date:

17th of October 2019
Expected delay:

unknown

Country:
Syria
Reason for service alert:

Due to a political crisis we are not able to deliver any items to Syria. We will keep a close watch on developments and keep you informed when situation is changed.

Hong Kong (HK)

Date:

24th of September 2019
Expected delay:

Solved

Country:
Hong Kong
Reason for service alert:

A series of public events in Hong Kong results in blockage of streets and the transportation network since Saturday September 21st, 2019. This is affecting the processing and delivery of all inbound, outbound and local mail and parcels. It’s unknown for how long this will last.

Bermuda (BM)

Date:

18th of September 2019
Expected delay:

solved

Country:
Bermuda
Reason for service alert:

The category 3 hurricane Umberto is about to hit Bermuda. As of September 18th, 2019 all mail and parcel collection and delivery services are suspended throughout the island until further notice.

Spain (ES)

Date:

16th of September 2019
Expected delay:

solved

Country:
Spain
Reason for service alert:

Due to heavy weather conditions since September 12th, 2019 in the south of Spain delays might occur in the collection and delivery of mail and parcels in the following regions: Alicante (03000-03999), Almería (04000-04999) and Murcia (30000-30999).

Indonesia (ID)

Date:

10th of September 2019
Expected delay:

solved

Country:
Indonesia
Reason for service alert:

Due to an unconducive situation in major areas of Papua and West Papua, the processing and delivery of all inbound, outbound and local mail and parcels has been affected since Thursday, August 29th, 2019. The affected districts and areas have the following postal codes: 990xx : Jayapura; – 988xx : Nabire; – 984xx : Sorong; – 996xx : Merauke; – 999xx : Timika; – 983xx : Manokwari

North-Korea (KP) & South-Korea (KR)

Date:

10th of September 2019
Expected delay:

solved

Country:
North-Korea & South-Korea
Reason for service alert:

Typhoon Lingling has hit South-Korea and North-Korea. This will have an impact on the infrastructure. Deliveries of mail and parcels might suffer delays due to the damages.

Slovenia (SL), Albania (AL) and Kosovo (RK)

Date:

6th of September 2019
Expected delay:

Solved

Country:
Slovenia, Albania and Kosovo
Reason for service alert:

There will be worker strikes at the airline company Adria Airways in the upcoming weeks. The airline services mail and parcel volumes to Slovenia, Albania and Kosovo. There are three-day strikes planned on the 8th, 18th and 30th of September. Volumes to these destinations can experience significant delays during this period.

Thailand (TH)

Date:

6th of September 2019
Expected delay:

solved

Country:
Thailand
Reason for service alert:

Thailand Post informs us that Tropical Storms Podul and Kajiki, which hit northern and north-eastern parts of Thailand, have caused flash floods in many areas. This results in delays of mail operations and transportation. This can affect the delivery of post and parcels throughout the following postcodes: 32xxx, 34xxx, 35xxx, 37xxx, 40xxx, 45xxx, 64xxx, 65xxx, 66xxx and 67xxx.

United States (US)

Date:

4th of September 2019
Expected delay:

solved

Country:
United States
Reason for service alert:

Hurricane Dorian has made landfall in the United States. Hurricanes can impact the infrastructure by causing flight cancellations, flooding and landslides. Deliveries in the region (Florida, North and South Carolina) might suffer delays due to damages.

Finland (FI)

Date:

4th of September 2019
Expected delay:

solved

Country:
Finland
Reason for service alert:

Monday the 2th of September a strike started at the postal operator of Finland. It is expected that it lasts for two days. We expect significant delays for parcels and mail for the upcoming week.

Hong Kong (HK)

Date:

27th of August 2019
Expected delay:

Solved

Country:
Hong Kong
Reason for service alert:

The postal operator in Hong Kong informed us that due to a series of public events blockage of streets is occurring in major areas of Hong Kong since Saturday the 24th of August 2019. This is causing serious disruptions and delays in the processing of all inbound, outbound and local mail and parcels.

Haiti (HT)

Date:

20th of August 2019
Expected delay:

Solved

Country:
Haiti
Reason for service alert:

Due to a carrier embargo our linehaul to Haiti has been temporarily suspended. New volumes are currently accepted and buffered at Amsterdam Airport and will be shipped when a new route has been found.

Portugal (PT)

Date:

14th of August 2019
Expected delay:

solved

Country:
Portugal
Reason for service alert:

Portuguese fuel truck drivers are on a strike as of August 12th, 2019. The government issued an emergency decree called ‘civil requisition’. It is unknown how long the strike will last and what impact this has on the delivery of mail and parcels with destination Portugal.

Hong Kong (HK)

Date:

1st of August 2019
Expected delay:

Solved

Country:
Hong Kong
Reason for service alert:

Tropical cyclone Wipha hit Hong Kong July 31st, 2019. Expectations are that the delivery of mail and parcels will be affected and delays may occur.

South Sudan (SS)

Date:

18th of July 2019
Expected delay:

unknown

Country:
South Sudan
Reason for service alert:

Due to a mail embargo as of July 18th, 2019, we are not able to send any volumes towards South Sudan. The route to South Sudan is closed until further notice.

South Africa (ZA)

Date:

30 january 2019
Expected delay:

4-7 days

Country:
South Africa
Reason for service alert:

As a result of the earlier update on South Africa, we expected improvements in the delivery process of postal and parcel volumes. Unfortunately this is not the case. We continue to monitor the quality in South Africa.