International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below

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Impact of COVID-19

Countries around the world are taking measures due to the coronavirus that may affect logistical processes – causing delays or limiting the services. Please find below the latest information per destination.

For more information visit: Information about the coronavirus

XBS Suspended services

Download the country list of temporarily suspended XBS services.

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Current events

No delivery due to COVID-19


Date:6 April 2021, ongoing
Expected delay:unknown, no delivery possible at this moment
Region:worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.

Brunei, Bhutan, Ecuador, Guinea-Bissau, Lao, Libya, Montserrat, South Sudan, Sao Tome, Syria, Tajikistan, Venezuela, Yemen

Delayed delivery due to COVID-19

Date:6 April 2021, ongoing
Expected delay:unknown
Region:worldwide
Reason for service alert:

Delivery delays due to COVID-19. The situation is constantly changing. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Anguilla, Algeria, Antigua, Barbados, Barbuda, Armenia, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belarus, Belize, Bermuda,  Botswana, Brazil, British Virgin Islands, Bulgaria, Canada, Cape Verde, Central African Republic, Croatia, Chad, Chile, China, Czech Republic, Costa Rica, Colombia, Curacao, Cyprus, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Egypt, Equatorial Guinee, France, French Guyana, Finland, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Honduras, Hong Kong, Hungary, India, Indonesia, Iran, Ireland, Israel, Italy, Jamaica, Jordan, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Liberia, Luxembourg, Malaysia, Malta, Mauritania, Mexico, Morocco, Montenegro, Netherlands, Nepal, New Zealand, Niger, Norway, Papua New Guyana, Paraguay, Peru, Philippines, Poland, Russia, Romania, Sierra Leone, Saint Lucia, Samoa, Serbia, Singapore, Slovakia, Slovenia, Spain, South Korea, Sweden, Switzerland, Senegal, Solomon Islands, Suriname, Tonga, Trinidad and Tobago, Turkey, Turkmenistan, United Kingdom, Ukraine, United States, Uruguay, Vatican, Venezuela, Vietnam, Zambia

Chile (CI)

Date of alert:8 April 2021, ongoing
Expected delay:unknown
Country:Chile
Reason for service alert:

Update 8 April: Due to new Covid-19 restriction the Government of Chile has closed its borders. Postal services in the region are therefore suspended until further notice.

Greece (GR)

Date of alert:6 April 2021, ongoing
Expected delay:7-14 days
Country:Greece
Reason for service alert:

Update 6 April: High inbound volumes and ongoing staffing challenges make that Hellenic Post are unable to process mail in a timely manner. They are currently processing mail which arrived in March and are giving priority to post originated from PostNL.

Due to COVID 19 measure we are currently unable to fly volumes to Greece. Therefore parcels and letter mail will be trucked to their destination country, which will take 4 days longer than usual. Items accepted starting 01/04/2020 can experience delays to Greece. Delivery in Greece is also affected by Covid-19 measures and can result in a delay of 3-5 days.

Italy (IT)

Date:25 March 2021, ongoing
Expected delay:1-28 days
Country:Italy
Reason for service alert:

Update 25 March: The workers union 'Cobas' has called for a nation-wide logistical strike to take place Friday the 26th of March in Italy. Additional delays of 1-2 days can be expected for all products to this destination on top of earlier communicated delays related to the Covid-19 restrictions and customs capacity.

Update 16 March: Poste Italiane is experiencing capacity issues at their customs warehouse due to very high, unexpected parcel volumes received from countries outside the EU. There are difficulties with storing and customs clearing of incoming parcel mail items from non-EU origins, due to this the transit times will be longer. Poste Italiane is doing the best they can to clear the backlog and to get the process under control again. Please take note that the delays are only affecting items coming from non-EU origins.

Update 4 March: The workers union 'Cobas' has called for a nation-wide logistical strike to take place Monday the 8th of March in Italy. Additional delays of 1-2 days can be expected for all products to this destination on top of earlier communicated delays related to the Covid-19 restrictions.

Update 4 March: We currently experience large delays for all our volumes towards Italy. This is caused by several issues. Due to intensive customs checks all products are delayed which can measure up to 28 days. Poste Italiane is working together with customs to improve the transit times.

Update 27 January: The workers union 'Cobas' has called for a nation-wide logistical strike to take place Friday the 29th of January in Italy. Additional delays of 1-2 days can be expected for all products to this destination on top of earlier communicated delays related to the Covid-19 restrictions.

Update 14 January: Poste Italiane is unable to promise their usual service of delivery to the following postal code areas, in order to minimise the spread of the coronavirus (Covid-19): Messina - 98100, San Fratello - 98075, Castel di Judica - 95040, Ramacca - 95040, Gela - 93012, Milena - 93010, Villarosa - 94010, Ravanusa - 92029, Capizzi - 98031, Santa Flavia – 90017


Update 18 of December:The workers union 'Cobas' has called for a nation-wide logistical strike to take place tomorrow the 18th of December in Italy. Click here for the direct source. We expect additional delays of 1-2 days for all products to this destination on top of earlier communicated delays that concerned the Covid-19 restrictions.

Australia

Date:23 March 2021
Expected delay:unknown
Country:Australia
Reason for service alert:

Update 23 March 2021: Extreme weather conditions within Australia, in particular for New South Wales and Southern Queensland, have resulted in extensive flooding. Australia Post has limited delivery to the following postcodes: 2424, 2426, 2427, 4229, 2430, 2440, 2441, 2756 & 2750, 2751, 2578, (NSW) 4114, & 4207 (QLD). In addition a number of Post Offices in the impacted areas are closed. The Australia Post website will be updated regularly as the situation changes. The weather is expected to worsen over the next few days and ease by Wednesday, however ongoing delays may be expected.


Update 18 September 2020: Direct transport to Melbourne area closed for letter mail and parcels due to COVID 19

Due to governmental restrictions taken in order to manage the impact of the Corona pandemic we are currently not allowed to deliver our letter mail and parcels volumes to Melbourne area. We will arrange transport to different entry points in the Sydney and Perth area. Mail and parcels destined for the area of Melbourne will therefor delay with several days. Please note the service EMS is still accepted in Melbourne.

Brazil

Date:23 March 2021
Expected delay:7-14 days
Country:Brazil
Reason for service alert:

Update 23 March 2021: Due to the critical COVID-19 situation in Brazil, the city of São Paulo has decreed an emergency 10-day holiday, from 26 March to 4 April 2021. During this time there will be very limited delivery of all mail and parcels Postcode areas impacted: 01000-000 to 05999-999 08000-000 to 08499-999


Update 18 August 2020: As from the 18th of August the Brazilian postal operator Correios is at strike at several areas in the country.

This is not a total work stoppage and Correios has activated their Business Continuity Plan with the objective of minimizing the impact on operations.

The following areas are affected by the strike causing delays:

- Amazonas, Bahia, Distrito Federa, Espirito Santo, Minas Gerais, Parana, Piaui, Rio de Janeiro, Sao Paulo.

Due to new customs regulations there were already delays in processing.

United States (US)

Date of alert:

9 March 2021, ongoing
Average delay:
7 - 14 days
Country:
United States
Reason for service alert:
Update 9 March: All offices of exchange in the US are open and processing well. We do however still experience delays in processing at the USPS nationwide due to the measures taken in order to prevent further outbreak of Covid-19.

Update 2 February: We are currently unable to fly our volumes towards JFK Airport in New York due to heavy snowfall. Volumes are kept at our carriers side in NL and will be transported as soon as flights are accepted again. Impact on processing at USPS is unknown, but we expect severe delays in delivery of items in the New York area as well.

Update 18 December: Due to additional flight restrictions announced during the holidays, destination USA and Canada will face additional delays. On top of this, there is a delay in customs processing of an additional 2 days on average.

Update 01 December: Destination USA has been suffering delays since the start of the Covid-19 pandemic. USPS has recovered their services quite significantly in the past month, but is now coping with substantial volume increases due to Peak season. This is causing delays – mainly on the west-coast and in the South transit times are deteriorating.

We are in constant contact with USPS and improvement actions are taking place. Currently there are issues with flight capacity from Amsterdam toward the East Coast and Chicago area, we expect this to be resolved shortly. This means that some of the volumes may see some delay. Overall delays to the US can be expected during the coming Peak weeks, we will do our utmost to keep these delays to a minimum.

Update 19 October: Due to the outbreak of Corona virus the US government has limited air travel between the US and the European Union.

This impacts our ability to ship volumes to the United States. Currently (19-Oct) our routes remain open to all US destinations but unfortunately we still experience delays at all entry points. Not only issues with flights, but also the scanning and delivery in the US has been impacted due to Corona. Transit times are much longer on all services, and bag labels are not always scanned, resulting in missed tracking events and less visibility on the Packet flows.

We also still see severe quality impact on destination USA. For parcels and EMS we experience transit times up to 15 days, for all other types of mail the transit times can take up untill 20 days in total. All of their operations work in a safe manner. Bag labels are not always scanned at arrival in the US, resulting in missed tracking events and cause lack of visibility, mainly on the Packet Untracked, Tracked and Registered flows.

Slovakia (SK)

Date of alert:16 February 2021, ongoing
Expected delay:RESOLVED
Country:Slovakia
Reason for service alert:

Due to heavy snowfall in Slovakia, potential delays can be expected for the collection and delivery of all products & networks in the north and east of the country. Once the weather conditions improve, the delivery will be back on track.

Indonesia (ID)

Date of alert:16 February 2021, ongoing
Expected delay:RESOLVED
Country:Indonesia
Reason for service alert:

The designated operator of Indonesia, Pos Indonesia, asks us to inform other Union member countries and their designated operators that an earthquake has hit Sulawesi Island, affecting the areas of Mamuju and Majene. As a result, there has been physical damage to facilities and public services are disrupted. Furthermore, heavy rain in the Central Java and West Java provinces has caused floods, which are affecting postal operations. Delays are therefore to be expected in the processing and delivery of letter-post, parcel-post and EMS items. The following postcode areas are affected (as of 9 February 2021): – West Java province Subang: 412xx Indramayu: 452xx Majalengka: 454xx – Central Java province Semarang: 500xx Pekalongan : 511xx Pati: 591xx Demak: 595xx Kudus: 593xx – West Sulawesi province Majene: 914xx Mamuju: 915xx

Poland (PL)

Date of alert:12 February 2021, ongoing
Expected delay:7-14 days
Country:Poland
Reason for service alert:

Update 12 of February: Due to Covid-19 measures, high volumes and bad weather impact we experience delays in delivery of all types of mail and parcels in Poland. Delays can measure up to 14 days.

France (FR)

Date of alert:11 February 2021, ongoing
Expected delay:RESOLVED
Country:France
Reason for service alert:

Update 11 of February: Due to heavy snowfall in France, delays can be expected for the collection and delivery of all products & networks in some areas in the northwest of the country (zip codes: 22, 29, 35, 50, 53, 56, 61, 72, 77, 78, 91, 95.) Once the weather conditions improve, the delivery will be back on track.

Update 3 of February: Due to flooding after heavy rainfall in the Bordeaux region (zip codes 16, 17, 24, 32, 33, 40, 47) in France, delays can be expected for the collection and delivery of all products & networks in some areas in the country. Once the weather conditions improve, the delivery will be back on track.

Update 19th of October: La poste has restored their operations back to six days delivery a week. Although we still measure delays in their processing, situation has improved.

Update 7th of October: Heavy rainfalls caused flooding’s in the regions surrounding Nice and therefor disrupting transport to and from these areas and local infrastructure. This may lead to delays in delivery and collection of mail and parcels.

Austria (AT)

Date:11 February 2021
Expected delay:RESOLVED
Country:Austria
Reason for service alert:

Update 11 February: Due to the full closure of the A10 highway in Austria after it was hit by a mudflow, potential delays can be expected for the collection and delivery of all products & networks in some areas in the south, southwest of the country (zip code regions: 6XXX and 9XXX. Once the weather conditions improve, the delivery will be back on track.

Update 18 September: Due to IT issues with our partners in Austria, we see a deterioration in the number of delivery scans for AT Post over the last 5 months.

This does not mean that the packets and parcels are not delivered, they are just missing the delivery scan. Our postal partner is working towards a solution with the greatest urgency, while this is an issue for all postal partners sending to this destination.

Please keep in mind that AT Post is not sharing tracking events for the registered service.

Germany (DE)

Date:11 February 2021
Expected delay:RESOLVED
Country:Germany
Reason for service alert:

Update 11 February: Due to heavy snowfall in Germany, potential delays can be expected for the collection and delivery of all products & networks in the north and east of the country. Once the weather conditions improve, the delivery will be back on track.

Ireland (IE)

Date:11 February 2021, ongoing
Expected delay:7-14 days
Country:Ireland
Reason for service alert:

Update 11 February: We currently experience delays in Ireland for all types of mail, EMS and parcels. An post is experiencing difficulties in processing all volumes due to the high volumes and the measures Ireland took in relation to Covid-19

Czech Republic (CZ)

Date:11 February 2021, ongoing
Expected delay:RESOLVED
Country:Czech Republic
Reason for service alert:

Update 11 February: Due to heavy snowfall in Czech Rep., potential delays can be expected for the collection and delivery of all products & networks in all areas of the country. Once the weather conditions improve, the delivery will be back on track.

United Kingdom (GB)

Date:11 February 2021, ongoing
Expected delay:RESOLVED
Country:United Kingdom
Reason for service alert:

Update 11 February: Weather conditions in the UK continue to affect all delivery times

Update 26 January: Due to severe weather conditions in the UK, delays can be expected for the collection and delivery of all products & networks in some areas in the country. Once the weather conditions improve, the delivery will be back on track. Please visit the service alert pages of Royal Mail and Hermes UK for the latest information on their affected services.

Update 07 January: While Brexit has caused multiple disruptions in our logistical network towards the UK, we are pleased to inform you that all mitigating actions we took have resulted in no further delays as from the 7th of January. The traffic jams at Calais have been resolved and we are able to handover our volumes in the UK as promised. The processing of all volumes is currently also handled according the expected transit times.

The impact of COVID-19 measurements is still in place but impact on customs checks is declining as we are able to provide all required documentation. Expected delays for destination UK due to the COVID-19 measures are set between 4-7 days.

Update 21 December: Following recent announcements regarding the concerns over the new coronavirus variant in the UK, the French government have imposed a 48hr ban on any accompanied freight entering France by road from the UK. Freight lorries cannot cross by ferry or through the Eurotunnel and the Port of Dover has closed to outbound traffic. Many countries, amongst which The Netherlands, are taking similar measures. There are significant disruptions to our international services to and from the UK because of this:

UK to the rest of the world: many lanes from Spring UK to countries in the world will continue, however products that go directly to mainland Europe or need to be handled via PostNL-network will be delayed until a solution has been found.
Rest of the world to the UK: PostNL is currently working on transportation methods via air-transport and will resume trucking when the Eurotunnel and the ports are open again.

Further communication is provided to our customers that are directly affected. A delay of at least four days is to be expected.

Update 15 December: Due to the upcoming Brexit we experience waiting time at Calais border control. These delays differ between 12 and 24 hours and is getting longer every day. Expected additional delays: 1-3 days

The Netherlands (NL)

Date of alert:

8 of February 2021, ongoing
Expected delay:

RESOLVED

Country:The Netherlands
Reason for service alert:

Update 8 February: Due to the heavy snowfall, PostNL is experiencing severe delays for shipments in the Netherlands. Possible delays are estimated at 3-6 days. We expect the situation to improve within one week as we are adjusting to the current weather conditions.

Update 21 December: In order to reduce a further spread of the coronavirus, the Dutch government decided to close all non-essential shops. PostNL retail locations are allowed to stay open for post and parcels. The closure of non-essential shops is creating an extra challenge in these extremely busy times. PostNL is running at maximum capacity. 

The PostNL network has taken measures on the inflow of shipments to keep being able to run at maximum capacity. The Spring customers affected by these measures have been contacted and asked for their cooperation. PostNL has asked Dutch consumers in the media to hold their Returns till the 7th of January in 2021. We ask our customers to communicate the same to their consumers in The Netherlands.

Update 15 December: Ramping up to the holidays, the Dutch Prime Minister Mark Rutte announced a hard lock down for the Netherlands starting today, the 15th of December. Non-essential stores close today until the 19th of January. This will mean that more people will do their Christmas shopping online than anticipated.

The PostNL network got flooded the week after Black Friday, especially when shopping areas closed. For the coming weeks we again expect big pressure on the PostNL network, which may cause delays in delivery of some of the parcels. We advise customers of Spring with volumes to the Netherlands, to spread volumes as much as possible over the holiday period.

Next week Monday and Tuesday peak volumes will be highest. It is uncertain if all volumes can be handled these days in the usual time frame, and even more if it can be delivered before Christmas. Spring will do its utmost, in close collaboration with PostNL, to get your parcels delivered before Christmas, but even the best logistical network of the Netherlands has its limitations. After Christmas, we also expect more volumes than normal, while many retailers have indicated to start their Sales early. More official communication will follow from PostNL shortly.

Cyprus (CY)

Date:2 of February 2021
Expected delay:RESOLVED
Country:Cyprus
Reason for service alert:

Due to flight restrictions to Cyprus there is currently no option to deliver to the destination. Therefore heavy delays are expected. The issue is Europe wide. We continue to investigate on alternative routes. The material received will be stored until new flight opportunities arise.

Spain (ES)

Date:

12 of January 2021 
Expected delay:

RESOLVED

Country:Spain
Reason for service alert:

Update 12 January: Due to severe weather conditions in Spain, delays can be expected for the collection and delivery of all products & networks in some areas in the country. Once the weather conditions improve, the delivery will be back on track.

Sweden (SE)

Date: 

05 of January 2021
Expected delay:

RESOLVED

Country:Sweden
Reason for service alert:

Update 05 January: Due to an IT issue at our postal partner (PostNord) in Sweden, there might be delivery scans missing for this destination – which is estimated to be 10% of the Packet Tracked and Registered shipments. The issue is not causing any delays or a decrease in the delivery quality.

Canada (CA)

Date:

19 March 2021
Expected delay:

RESOLVED

Country:
Canada
Reason for service alert:

Update 19 March: Flight capacity is restored

Update 28 December: Due to a decrease in flights by Air Canada we currently have insufficient flight capacity to cover the demand. We therefor are unable to send all volumes to their dedicated entry points and are using one offs to get all volume to Canada. Due to this we expect a delay of approximately 7 days. Delays in processing by Canadian Post can differ between 5 to 25 days.

Update 18 December: Due to additional flight restrictions announced during the holidays, destination USA and Canada will face additional delays. On top of this, there is a delay in customs processing of an additional 2 days on average.

Cuba (CU)

Date:

28 of December 2020, ongoing
Expected delay:

RESOLVED

Country:
Cuba
Reason for service alert:

Update 28 December: Due to transport issues caused by the outbreak of COVID 19 we are currently not able to provide any services to the country of Cuba.

Thailand (TH)

Date of alert:

08 of December 2020, ongoing
Average delay:

4 – 7 days

Country:
Thailand
Reason for service alert:

Thailand Post informs us that heavy rain in southern Thailand is causing floods in many provinces. As of 4 December 2020, road blockages are causing delays in the transportation and delivery of mails (letter-post, parcel-post and EMS items). The postcodes of the affected areas are as follows: 80xxx, 84xxx, 90xxx, 92xxx, 93xxx, 95xxx and 96xxx.

Hong Kong (HK)

Date of alert:

08 of December 2020, ongoing
Average delay:

4 – 7 days

Country:
Hong Kong
Reason for service alert:

Hongkong Post informs us that new restrictions have come in place in order to prevent further outbreak of Covid-19. This will result in delays in delivery for all types of mail.

Malta (MT)

Date of alert:

04 of December 2020, ongoing
Average delay:

7 – 14 days

Country:
Malta
Reason for service alert:

In order to minimise the impact of Covid-19 Malta Post is forced to adjust their operations in order to secure the health and safety of their employees. They informed us this will result in delays in delivery and will last till further notice. Due to general transport capacity scarcity regarding this destination, we expect an additional delay.

Luxembourg (LU)

Date of alert:

04 of December 2020, ongoing
Average delay:

4 – 7 days

Country:
Luxembourg
Reason for service alert:

In order to minimise the impact of Covid-19 Luxembourg Post is forced to adjust their operations in order to secure the health and safety of their employees. They informed us this will result in delays in delivery and will last till further notice.

Belgium

Date:

18th of September 2020
Expected delay:

Solved

Country:
Belgium
Reason for service alert:

Due to IT issues with our partners in Belgium, we see a deterioration in the number of delivery scans for BPost over the last 5 months.

This does not mean that the packets and parcels are not delivered, they are just missing the delivery scan. Our postal partner is working towards a solution with the greatest urgency, while this is an issue for all postal partners sending to this destination.