International Service Alerts

Circumstances which can influence the transit time of your international mail

Below you find an overview of the current international service alerts. With the International Service Alerts we keep you informed on the consequences that current events in the world might have on the delivery of your international shipments. Once an update is available we will publish the additional information below

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Impact of COVID-19

Countries around the world are taking measures due to the coronavirus that may affect logistical processes – causing delays or limiting the services. Please find below the latest information per destination.

For more information visit: Information about the coronavirus

Status on delivery for our main destinations

Find the latest news and update alerts on our main destinations: USA, Canada, Japan, Australia and New Zealand.

More information

Current events

No delivery due to COVID-19


Date:

11th of August 2020
Expected delay:

unknown, no delivery possible at this moment

Region:
worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.


Anguilla, Antigua, Barbuda, Bahamas, Barbados, Bolivia, Botswana, Belize, Bermuda, British Virgin Islands, Brunei, Cape Verde, Cayman Islands, Costa Rica, Chad, Dominican Republic, Ecuador, Gambia, Granada, Guinee Bissau, Guatemala, Guyana, Haiti, Honduras, Iran, Jamaica, Kuwait, Lao, Libya, Saint Lucia, Mauritania, Mongolia, Montserrat, Nepal, Niger, Papua New Guinea, Paraguay, Peru, Sierra Leone, Saint Kitts and Nevis, Saint Vincent and the Grenadines, South Sudan, Syria, Tajikistan, Turkmenistan, Venezuela, Yemen.

Delayed delivery due to COVID-19

Date:

11th of August 2020
Expected delay:

unknown

Region:
worldwide
Reason for service alert:

Delivery delays due to COVID-19. The situation is constantly changing. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Algeria, Armenia, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Belize, Bhutan, Bulgaria, Canada, Central African Republic, Chile, China, Czech Republic, Colombia, Curacao, Cyprus, Denmark, Estonia, Egypt, El Salvador, Equatorial Guinea, France, Finland, Georgia, Germany, Greece, Hong Kong, Hungary, India, Israel, Italy, Jordan, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Malaysia, Mexico, Montenegro, Morocco, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Romania, Samoa, Serbia, Singapore, Slovakia, Spain, South Korea, Sweden, Seychelles, Switzerland, Senegal, Solomon Islands, Suriname, Thailand, Tonga, Turkey, Trinidad and Tobago, United Kingdom, Ukraine, United States, Uruguay, Vatican, Vietnam, Zambia.

Lebanon

Date:

6th of August 2020
Expected delay:

solved

Country:
Lebanon
Reason for service alert:

State of emergency in Lebanon due to massive explosion Beirut lead to suspension of postal services

Due to the explosion in Beirut on the 4th of August the government declared a state of emergency. This means that postal operations at the office of exchange, distribution centres and post offices, as well as all support functions including customer services, have been suspended throughout Lebanon, until further notice.

China

Date:

20th of July 2020
Expected delay:

solved

Country:
China
Reason for service alert:

China Post reports delays due to the flooding of the Yangtze river.

The routes to China are open, but the flight capacity remain limited this causes delay on delivery of packages.

Due to these extreme weather conditions, the collection, delivery and transportation of all inbound and outbound international mail products to and from Jiangxi, Jiangsu, Guangxi, Anhui, Hubei, Hunan, Chongqing, Sichuan, Zhejiang and Guizhou provinces is subject to disruption, and the processing, transportation and delivery of inbound items to those provinces may be delayed.

United States (US)

Date:

10th of July 2020
Expected delay:

9 – 27 days

Country:
United States
Reason for service alert:

The transit times for mail and parcel volumes to the USA are improving. Still the volumes at the United States Postal Service entry points (US airports) are very high, and not all backlogs have yet been resolved. By closely monitoring the situation and challenges that our partner USPS is facing, we see that delays have significantly declined and that the last mile delivery performance is improving.

Japan (JP)

Date:

10th of July 2020
Expected delay:

7-14 days

Country:
Japan
Reason for service alert:

Japan is experiencing heavy rains and massive flooding. The postal network has been severely affected and some post offices have been closed. Some roads are also inaccessible to traffic, which is delaying the delivery of mail and parcels. The affected areas are in the following postcode ranges (as of 10 July 2020): Nagano: 3800000–3999999 Gifu: 5000000–5099999 Shizuoka: 4100000–4399999 Aichi: 4400000–4989999 Nara: 6300000–6399999 Kyoto: 6000000–6299999 Osaka: 53000000–5999999 Hyogo: 6500000–6799999 Wakayama: 6400000–6499999 Ehime: 7900000–7999999 Yamaguchi: 7400000–7599999 Fukuoka: 8000000–8399999, 8710000–8710999 Saga: 8400000–8499999 Kumamoto: 8600000–8699999 Oita: 8700000–8799999 Nagasaki: 8500000–8599999, 8115000–8115999, 8170000–8179999 Kagoshima: 8900000–8999999

Canada

Date:

01 July 2020
Expected delay:

9 – 27 days

Country:
Canada
Reason for service alert:

Due to restricted access to flights and capacity issues at the only available Canada Post entry point (airport) in combination with peak volumes, we are experiencing heavy delays on our shipments to Canada. Due to corona prevention measurements, Canada Post has delays in processing. This has created a backlog, from which we also see that first in–first out processing is no longer maintained. At customs there are also delays for various reasons.

We are confident that Canada Post will hold up their high performance levels on delivery (99%) albeit with heavy delays. Due to these delays, we will only start working on inquiries from our customers after 60 days. We keep monitoring the situation closely and will update our webpage on a regular basis.

Italy (IT)

Date:

31st of July 2020
Expected delay:

4-7 days

Country:
Italy
Reason for service alert:

Italian Postal Service informs us that delivery services have resumed in off-limits municipalities, with effect from 5 March 2020. However to prevent the spread of the novel coronavirus, extra measurements are taken in the whole country as from today. This will lead to longer transit times than usual for mail and e commerce volumes. All services to Italy remain open.

Update 31st of July: All zipcode area’s in Italy are open. Parcels can be delivered again. 

Update 6th of May: In Italy specific regions are currently inaccessible for parcel deliveries. These include Region/Postcodes: Brescia (25000 t/m 25999), Piacenza (26000 t/m 26999 and 29000 t/m 29999) and Modena (41000 t/m 41999) Regular post can still be delivered to these area’s.

Philippines (PHL)

Date:

10th of June 2020
Expected delay:

Solved

Country:
Philippines
Reason for service alert:

The postal operator of destination Philippines has closed its international offices until the 18th of June due to Covid-19 measures. This means that all international services for mail and parcel delivery will be suspended during this time.

Spain (ES)

Date:

27th of May 2020
Expected delay:

solved

Country:
Spain
Reason for service alert:

Spain is still open for deliveries, but there are delivery delays in general and in the Padron region in particular. An adapted procedure for receipt signature is in place for the Coreios postal service.

Update 23th April: On the most zip codes parcels are being delivered again with a delay. This is still not applicable for the areas with zip codes 10900 10374 24763.

Update 27th march: In Spain specific regions are currently inaccesible for parcel deliveries. These include (Region/Postcodes): Padró : 15282, 15900, 15910, 15911, 15912, 15914, 15915, 15916, 15917, 15920, 15928, 15980, 15981, 15982, 15983, 15984, 15985, 36640, 36645, 36646, 36647, 36649 Cáceres : 10900, Navalmoral de la Mata: 10374 and La Bañeza: 24763 Parcels in transit will be buffered in Spain until these regions are reopened. Regular post can still be delivered to these area’s Expected delay: 7 - 14 days

France (FR)

Date:

24th of April 2020
Expected delay:

unknown

Country:
France
Reason for service alert:
Update 23th April: The local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.

Update 27thof March: French postal service (La Poste) sorting centres are closed between March 25 and April 4. This means mail delivery will be delayed. The extent of the delays is unknown. This does not impact package delivery, however fewer collection points are available due to the mandatory closure of non-essential stores. An adapted procedure for receipt signature via local postal service, La Poste, is in place.

Belgium (BE)

Date:

27th of March 2020
Expected delay:

unknown

Country:
Belgium
Reason for service alert:

In Belgium, deliveries run via our own PostNL network. The closure of non-essential retail stores is affecting delivery, as fewer pickup points are available. Go to postnl.be/corona for updated information the effect of the coronavirus on delivery and transit times.

Germany (DE)

Date:

27th of March 2020
Expected delay:

unknown

Country:
Germany
Reason for service alert:

Delivery is still possible in Germany, but tighter controls due to the coronavirus outbreak are resulting in delays. Germany is currently being serviced via our truck network. An adapted procedure for receipt signature via local postal service is in place for the Deutsche Post. Fewer collection points are available due to the mandatory closure of non-essential stores.

United Kingdom (GB)

Date:

27th of March 2020
Expected delay:

unknown

Country:
United Kingdom
Reason for service alert:

The UK is still reachable, but delivery is delayed due to tighter coronavirus restrictions. An adapted procedure for receipt signature is in place for the Royal Mail postal service.

The Netherlands (NL)

Date:

16th of March 2020
Expected delay:

update

Country:
The Netherlands
Reason for service alert:

The Dutch government recently announced new, stricter measures against the spread of the coronavirus. This raises new questions about the delivery of mail and parcels in the Netherlands. The virus cannot be transmitted by mail or packages. This means that delivery continues, as you have come to expect. The health and safety of our customers, employees and partners are of utmost importance. We respond with additional new measures to prevent the further spread of the virus. No signature required Starting Monday, March 16, recipients in the Netherlands will no longer be required to sign for delivery when a packet or parcel is handed over by PostNL. This is done to minimise physical contact. PostNL deliverers will ask instead for the last three numbers of your customer's ID and enter them in the signature field. You may want to inform your customers about this change.

United States (USA)

Date:

13th of March 2020
Expected delay:

1-3 days

Country:
United States
Reason for service alert:

Due to the outbreak of COVID-19 we have limited transport options to the United States. We see longer transit times to the US-regions West - and South-East Coast. All other destinations in the US are serviced as normal.