Frequently asked questions

Where can I find the latest status on delivery delays and suspended services?

The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation.


DestinationDelivery’s status for servicesImpact on deliveries
EU
BelgiumAdjusted procedures for POD via BPostDelays

FranceThe local postal operator (La Poste) has reduced operating hours. Therefore we expect significant delays for deliveries of mail and packets in France. Parcels to France have normal operating hours, however our network partners all warn for delays due to an overloaded network.Delays

GermanyAdjusted procedures for POD via Deutsche Post, limited pick-up points available due to closing of all non-food shopsDelays

ItalyAdjusted procedures for POD via Poste Italiane, unable to deliver parcels in most of the regions with postcode 24xxx and 25xx.
Delays

NetherlandsAdjusted procedures for POD via PostNL, limited pick-up points available due to reduced openings of non-food shopsOn time

UKAdjusted procedures for PODDelays

AustraliaLimited transport capacity to and in Australia, adjusted procedures for POD via Australia PostDelays
AsiaChinaAdjusted procedures for POD via China Post, limited deliveries in Hubei region
Delays

JapanLimited transport capacity to and in Japan, adjusted procedures for POD via Japan PostDelays
Americas
CanadaLimited transport capacity to and in Canada, Adjusted procedures for POD via Canada PostDelays

Brazil
Limited transport capacity to and in Brazil, adjusted procedures for POD via Correios
Delays

United StatesThe transit times for mail and parcel volumes to the USA are improving. Still the volumes at the United States Postal Service entry points (US airports) are very high, and not all backlogs have yet been resolved. By closely monitoring the situation and challenges that our partner USPS is facing, we see that delays have significantly declined and that the last mile delivery performance is improving.Delays for some streams

Countries that have suspended all postal services temporarily.


Destination
StatusService suspended since
Non-EU
EcuadorSuspension of all postal servicesMarch 20th

MauritaniaSuspension of all postal servicesMarch 23rd

HondurasSuspension of all postal servicesMarch 24th

PanamaSuspension of all postal servicesMarch 30th

St Kitts and NevisSuspension of all postal servicesMarch 31st

BoliviaSuspension of all postal servicesMarch 31st

PhilippinesSuspension of all postal servicesJune 10th

BruneiSuspension of all postal servicesApril 9th

BahamasSuspension of all postal servicesApril 9th

BelizeSuspension of all postal servicesApril 9th

Guinea-BissauSuspension of all postal servicesApril 9th

Papua New GuineaSuspension of all postal servicesApril 9th

Sierra LeoneSuspension of all postal servicesApril 9th

TurkmenistanSuspension of all postal servicesMay 25th

AnguillaSuspension of all postal servicesJune 29th

Cayman IslandsSuspension of all postal servicesJune 29th

DomenicaSuspension of all postal servicesJune 29th

GrenadaSuspension of all postal servicesJune 29th

GuyanaSuspension of all postal servicesJune 29th

HaitiSuspension of all postal servicesJune 29th

MongoliaSuspension of all postal servicesJune 29th

TajikistanSuspension of all postal servicesJune 29th

VenezuelaSuspension of all postal servicesJune 29th

British Virgin IslandsSuspension of all postal servicesJune 29th

LaosSuspension of all postal servicesJuly 7th

Sao TomeSuspension of all postal servicesJuly 7th

MonserratSuspension of all postal servicesJuly 24th

NicaraguaSuspension of all postal servicesAugust 14th

BhutanSuspension of all postal servicesAugust 24th

CongoSuspension of all postal servicesSeptember 4th

MauritiusSuspension of all postal servicesSeptember 4th

Saint Vincent And The GrenadinesSuspension of all postal servicesSeptember 25th

Is your question about something else?

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