Frequently asked questions

Where can I find the latest status on delivery delays and suspended services?

The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation.


DestinationDelivery’s status for servicesImpact on deliveries
EU
BelgiumAdjusted procedures for POD via BPostDelays

FranceAdjusted procedures for POD via La Poste, limited pick-up points available due to closing of all non-food shops.
The postal sorting centers of the French postal service (La Poste) will be closed on several days between March 25 and April 4.
This will lead to extra delays.
Delays

GermanyAdjusted procedures for POD via Deutsche Post, limited pick-up points available due to closing of all non-food shopsDelays

ItalyAdjusted procedures for POD via Poste Italiane, services continues, no parcel deliveries to Bergamo, Brescia, Bologna
Delays

NetherlandsAdjusted procedures for POD via PostNL, limited pick-up points available due to reduced openings of non-food shopsOn time

SpainAdjusted procedures for POD via Correos, services continues, no parcel deliveries to Padron, Cáceres, Navalmoral de la Mata, La Bañeza
Severe delays (2-14 days)

UKAdjusted procedures for PODDelays
AsiaAustraliaLimited transport capacity to and in Australia, adjusted procedures for POD via Australia PostDelays

ChinaAdjusted procedures for POD via China Post, limited deliveries in Hubei region
Delays

JapanLimited transport capacity to and in Japan, adjusted procedures for POD via Japan PostDelays
Americas
CanadaLimited transport capacity to and in Canada, Adjusted procedures for POD via Canada PostDelays

Brazil
Limited transport capacity to and in Brazil, adjusted procedures for POD via Correios
Delays

United StatesAdjusted procedures for POD via USPSDelays

Countries that have suspended all postal services temporarily.


Destination
StatusService suspended since
Non-EUDjiboutiSuspension of all postal servicesMarch 16th

EcuadorSuspension of all postal servicesMarch 19th

French PolynesiaSuspension of all postal servicesMarch 19th

KuwaitSuspension of all postal servicesMarch 16th

LibyaSuspension of all postal servicesMarch 16th

MoldaviaSuspension of all postal servicesMarch 16th

MongoliaSuspension of all postal servicesMarch 12th

PeruSuspension of all postal servicesMarch 18th

SomaliaSuspension of all postal servicesMarch 16th

Sri LankaSuspension of all postal servicesMarch 16th

New CaledoniaSuspension of all postal servicesMarch 20th

MontenegroSuspension of all postal servicesMarch 23rd

MauritaniaSuspension of all postal servicesMarch 23rd

North-MacedoniaSuspension of all postal servicesMarch 23rd

HondurasSuspension of all postal servicesMarch 24th

MadagascarSuspension of all postal servicesMarch 25th

South AfricaSuspension of all postal servicesMarch 25th

SamoaSuspension of all postal servicesMarch 25th

PanamaSuspension of all postal servicesMarch 27th

GranadaSuspension of all postal servicesMarch 30th

ZimbabweSuspension of all postal servicesMarch 30th

BoliviaSuspension of all postal servicesMarch 31st

NepalSuspension of all postal servicesMarch 31st

Saint Kitts and NevisSuspension of all postal servicesMarch 31st

FijiSuspension of all postal servicesApril 1st

Is your question about something else?

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