Frequently asked questions

Where can I find the latest status on delivery delays and suspended services?

The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation.

No delivery due to COVID-19


Date:

24 of November 2020, ongoing
Expected delay:

unknown, no delivery possible at this moment

Region:
worldwide
Countries affected:

Route closed; mail and package delivery not possible. At this time we do not know when the situation changes, nor can we tell you when routes reopen. The situation changes per country. Please note; we update this list regularly.

Anguilla, Bahamas, Belize, Bermuda, Brunei, Bhutan, Cayman Islands, Domenica, Ecuador, El Salvador, Eritrea, Granada, Guinee Bissau, Guyana, Haiti, Honduras, Laos, Libya, Montserrat, Nicaragua, Sao Tome and Principe, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, South Sudan, Syria, Tajikistan, Turkmenistan, Venezuela, British Virgin Islands, Yemen.

Delayed delivery due to COVID-19

Date:

24 of November 2020, ongoing
Expected delay:

unknown

Region:
worldwide
Reason for service alert:

Delivery delays due to COVID-19. The situation is constantly changing. We cannot guarantee a time of delivery. For business questions, please contact your account manager. Please note; we update this list regularly.

Algeria, Antigua & Barbuda, Armenia, Argentina, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Brazil, Belize, Bosnia and Herzegovina, Botswana, Bolivia, Bulgaria, Canada, Cape Verde, Central African Republic, Congo, Croatia, Chad, Chile, China, Czech Republic, Costa Rica, Colombia, Cuba, Curacao, Cyprus, Denmark, Dominican Republic, Estonia, Egypt, Equatorial Guinee, France, French Guyana, Finland, Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Hong Kong, Hungary, Iceland, India, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Jordan, Japan, Kazakhstan, Kosovo, Lebanon, Lithuania, Latvia, Liberia, Malaysia, Mauritius, Mexico, Montenegro, Nepal, New Zealand, Niger, Norway, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Russia, Romania, Seychelles, Sierra Leone, Samoa, Serbia, Singapore, Sri Lanka, Slovakia, Slovenia, Spain, South Africa, South Korea, Sweden, Switzerland, Senegal, Solomon Islands, Surinam, Thailand, Tonga, Trinidad and Tobago, Turkey, United Kingdom, Ukraine, United States, Uruguay, Vatican, Vietnam, Zambia.

Is your question about something else?

Contact us