Track and trace
What to do if you’re expecting a delivery from an online order
How to track and trace your shipment
If you’ve bought goods from an online shop and are waiting for your order to arrive, we strongly suggest you contact the seller.
Spring GDS serves business customers shipping abroad and so in many cases only handles part of the delivery process. We may therefore be unable to locate a parcel as it is on the part of its journey with a different shipping partner.
Here are our recommendations for how to track and trace your purchase:
Who to contact about your order
Ask the seller
The store you purchased goods from always has the best overview of your parcel’s location.
If you can't track or access updates about your order, please contact the seller first.
They will be able to help with further investigation and contacting shipping carriers.
Use a third-party tool
The website 17track.net combines track and trace information from multiple shipping platforms.
If your order isn’t currently in the Spring GDS shipping network, 17track.net could help you find more information about your order.
Where is my parcel?
I am expecting a parcel but I do not have a tracking code. What should I do?
Please contact the sender to obtain your tracking number.
My parcel did not arrive on the expected delivery date, what should my customer do?
Although the couriers endeavour to deliver within the correct transit times, it is possible that on some occasions unforeseen circumstances can push the delivery date back.
I missed the delivery of my parcel(s). What should I do?
If delivery cannot be completed, the driver will leave a notification with a parcel reference number. Please follow the instructions on the notification to learn the location of your parcel.
My parcel is in a different country than its intended destination country? What should I do?
There is no need to worry. It is normal for parcels to be routed through intermediate countries. In order to show you the latest status information, we track your parcel through each of these intermediate countries.
What happens if my customer forgets to collect an item?
If an item is not collected within 10 to 21 days, it will be returned to the sender. For international items, the retention period varies from post to post but the average duration ranges between 7 and 30 days.
What service does Spring offer when my clients are not at home to take delivery?
If your customer is not at home when the parcel is being delivered we will make a second, and dependent on country of destination, a third delivery attempt. You customer will receive a notification with instructions how to collect their parcel.