Frequently Asked Questions

Select your question Do I need to fill out a customs form for my shipment? Does Spring offer collection services? I am expecting a parcel but I do not have a tracking code. What should I do? How many parcels do I need to send in order to qualify for a business contract? I am expecting a parcel but I do not have a tracking code. What should I do? My parcel did not arrive on the expected delivery date, what should my customer do? I missed the delivery of my parcel(s). What should I do? Tracking results indicate that my parcel is in a different country than its intended destination country? What should I do? What are the transit times for international deliveries? What happens if my customer forgets to collect an item? What service does Spring offer when my clients are not at home to take delivery?